Untitled
unknown
plain_text
2 years ago
345 kB
2
Indexable
[
{
"service_code": "DependencyTest",
"service_name": "Dependency Test",
"description": "Dependency Test",
"keywords": "multilevel, dependency",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "DPD24HR",
"service_name": "24 Hour Parking Violation",
"description": "Use this service request to report a vehicle that has been parked on the street over 24 hours without being moved. City ordinance states a vehicle may be parked on the street as long as it is moved once every 24 hours. Please submit one request per vehicle - include at least the vehicle make and color to assist with processing request. The estimated response time (ERT) for this service request is 3 business days. <a href=\"https://www.google.com\">click for future reference</a>",
"keywords": "Parking over 24 hours, 24 hour Violation, car parked on street, expired license plate, expired registration or tags, on flat, inoperable vehicle car, wrecked car, tires flat, junk, old car,illegal parking",
"group": "Test Group",
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PARKCONCRN",
"name": "Parking Concerns",
"description": "This category can be used to submit requests regarding issues related to Parking.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWYf4QAG&d=/a/1U0000006yBT/nLVCaWZuLA5sZaU4QRh76blGRXuBbvgT1ArA8XSyatw",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "31CUSASU",
"service_name": "311 Customer Satisfaction Survey - 311 (External)",
"description": "External desc",
"keywords": "Keyword",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "92TEST",
"service_name": "92TEST",
"description": "Hello check , 1,2,3... testing the automation product features. DO NOT MAKE ANY CONFIG CHANGES IN THIS SR. <a href=\"https://www.google.com\" target=\"_blank\">Click Here!</a>",
"keywords": "92, Poojan, Manasa",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "ABANSUBST",
"service_name": "Abandoned Substance Urgent",
"description": "\"DISPATCH USE ONLY - Use this Service Request to report abandoned drums/containers that are HAZARDOUS or LEAKING and can be exposed to possible rain near a creek, river or lake affecting the storm drain system.\"",
"keywords": "OEQS, OEQ, environment, environmental, stormwater, storm, water, abandoned, spill, leak, leaking, exposed, urgent, waste, substance, drum, barrel, container, hazardous",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "ABVPUBPVT",
"service_name": "Abandoned Vehicle",
"description": "Use this service request to report an abondoned vehicle found on public property (ie. street, alley, vacant lot) or prviate property (ie. residential driveway, business parking lot).",
"keywords": "abandoned, vehicle, car, broken, tow, flat, tire, expired, license, plate",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DBNS",
"name": "Department of Business and Neighborhood Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CODEVCON",
"name": "Code Violation Concerns",
"description": "Includes abandoned vehicles, illegal dumping, high weeds and grass, unsafe buildings, zoning, and licensing concerns"
}
]
}
},
{
"service_code": "ACCDELREQ",
"service_name": "Account Deletion Request",
"description": "Use this service request to confirm and facilitate the account deletion process.",
"keywords": "Account, Delete",
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "ADACONCERNS",
"service_name": "ADA Accessibility Concerns",
"description": "Use this service request to report physical barriers or constraints within City programs, services, activities, or facilities (i.e., participation or communication concerns for public programs, services, or activities; inaccessible, missing, or damaged pedestrian elements such as pedestrian signals, crossings, sidewalks, or curb ramps; or access barriers for, at or in a city facility or park). The estimated response time for this service request is 3 business days.",
"keywords": "ADA, accessible, accessibility, American, Act, animal, barrier, building, communication, crossing, curb, devices, disability, disabilities, discrimination, equal, facilities, facility, inaccessible, laws, opportunity, park, parking, pedestrian, program, protection, public, ramp, restroom, rights, services, sidewalk, signal, street, transportation, wheelchair",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEI",
"name": "Office of Equity and Inclusion",
"phone": "(214) 670-3247",
"email": null,
"web_link": "https://dallascityhall.com/departments/fairhousing/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "EQUINCLU",
"name": "Office of Equity and Inclusion",
"description": "American Disability Act Concerns"
}
]
}
},
{
"service_code": "PLNSIGN",
"service_name": "Advertising Sign Violation",
"description": "Use this service request for reporting issues related to advertising signs that should have a permit. The estimated response time for a service request of this nature is 5 business days",
"keywords": "sign, permit, illegal, advertise, advertisement, signs, violation, tgbyhn",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "EHSAIRPO",
"service_name": "Air Pollution Complaint",
"description": "Use this service request to report outdoor air pollution, including but not limited to emissions of smoke, dust, gas, fumes, offensive odors, burning emissions, spray painting emissions, and sand blasting emissions. Do not use this request for indoor pollution (smells inside a residence/business), mold, or asbestos. NOTE: Natural Gas odors - please contact Atmos Energy at 1-888-286-6700 or call 911. If odor is coming from the sewer please call 311 or Dallas Water Utilities at 214-651-1441. The estimated response time for a request of this nature is 10 business days.",
"keywords": "OEQS,OEQ,environment,environmental,stormwater,storm,water, air pollution,air,smoke,quality",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ENVQUALCON",
"name": "Environmental Quality Concerns",
"description": "This category is used to submit requests related to air quality, abandoned substances, and spills."
}
]
}
},
{
"service_code": "STSALLEY",
"service_name": "Alley Repair - Routine",
"description": "Use this service request type to report alley conditions that are NOT hazardous, but still need repairs. Hazardous conditions could cause damage to a vehicle or bodily injury - please Call 3-1-1. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "alley, hole, damage, hazardous, holes, rut, ruts, standing water, pot hole, pothole",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "TRAFFICR",
"service_name": "Alley Rumble Strip (Speed Hump) - New",
"description": "Use this service request to request rumble strips/speed humps in the alley. There is a cost and requires a name, address and daytime phone number. ** If strips need maintenance use - Traffic Sign - Maintenance (Other) SR. ** The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "alley, hump, speed, road hump, speed bump, rumble strip, damage, new",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "ALSDWSTR",
"service_name": "Alley/Sidewalk/Street Repair - Hazardous - PBW",
"description": "Use this service request to report hazardous alley, sidewalk, and street conditions that could cause bodily injury or damage to a vehicle. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "alley, hole, damage, hazardous, holes, rut, ruts, standing water, pot hole, pothole, street, sidewalk, standing water, raised, cracked",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "ALYSTRECOMMD",
"service_name": "Alley/Street Reconstruction Recommendations - PBW",
"description": null,
"keywords": "recommendation, alley, street, damage, needs inventory list, bond program, project",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "ANIATAGR",
"service_name": "Animal Aggressive Behavior",
"description": "test Test change... \r\n\r\nThis is <b>Bold</b> Text\r\nThis is <i>Italic</i> Text\r\nThis is <u>Underline</u> Text\r\n\r\nUse this service request to report animal attacks, aggressive activity and aggressive pack activity on public or private property, school grounds, and day care centers. Service requests of this nature are dispatched and responded to based on priority and are usually resolved within 1 day.\r\n\r\nTesttest\r\n\r\n<a href=\"https://google.com\" target=\"_blank\">Hyperlink... </a> Use this service request to open a case <a href=\"https://google.com\" target=\"_blank\"> Click here </a> with Animal and Vector Control <a href=\"https://google.com\" target=\"_blank\"> Click me... </a>\r\n\r\n<a href=\"https://google.com\" target=\"_blank\">Hyperlink... </a> Use this service request to open a case <a href=\"https://google.com\" target=\"_blank\"> Click here </a> with Animal and Vector Control <a href=\"https://google.com\" target=\"_blank\"> Click me... </a>\r\n\r\n<a href=\"https://google.com\" target=\"_blank\">Hyperlink... </a> Use this service request to open a case <a href=\"https://google.com\" target=\"_blank\"> Click here </a> with Animal and Vector Control <a href=\"https://google.com\" target=\"_blank\"> Click me... </a>\r\n\r\n<a href=\"https://google.com\" target=\"_blank\">Hyperlink... </a> Use this service request to open a case <a href=\"https://google.com\" target=\"_blank\"> Click here </a> with Animal and Vector Control <a href=\"https://google.com\" target=\"_blank\"> Click me... </a>",
"keywords": "aggressive, attack, mean, growling, pack, daycare, school, park, dogs, dog, barking, snarling, animals, animal",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "ANMLCNTR",
"service_name": "Animal and Vector Control",
"description": "<a href=\"https://google.com\" target=\"_blank\"> Hyperlink... </a> Use this service request to open a case <a href=\"https://google.com\" target=\"_blank\"> Click here </a> with Animal and Vector Control <a href=\"https://google.com\" target=\"_blank\"> Click me... </a>",
"keywords": "Animal vs Animal Stray Trapped",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AC",
"name": "AC",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANMLCR",
"name": "Animal Care",
"description": "This category can be used to submit SR",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVjQAK&d=/a/1U0000006yaE/7X89mUItcISE.QbwC8b8AfaVg52AUNcJD5ev_A63nkw",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "SOWST",
"name": "Solid Waste",
"description": null
}
]
}
},
{
"service_code": "ANMLBITE",
"service_name": "Animal Bite",
"description": "Use this service request to report that someone has been bitten or scratched by an animal. This service request can be entered whether or not the animal is owned. Veterinary clinics requesting rabies testing specimens may also enter their requests here due to them being bite related. Service requests of this nature are dispatched and responded to based on priority and are usually resolved within 1- 2 days.",
"keywords": "Dog, Dog bite, Bite, dog bite, animal, head, pickup, bite, cat, dog, scratch, attack, attacked, report",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
},
"media_url": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000bd4INQAY&d=/a/1U0000006laa/tmRjjSqH0aUmVdU6p6DptEEeakF5D7nEXfKlIYcQefo",
"mime_type": "image/jpeg"
}
]
},
{
"service_code": "311ANCON",
"service_name": "Animal Control Requests",
"description": "This is used to report Animal Control concerns within the City of Virginia Beach.",
"keywords": "CAD, Tow, NUIS, STR, Short Term Rental, RPP, ABBN",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "ECCS",
"name": "Emergency Communications and Citizen Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "ANILAOCR",
"service_name": "Animal Lack of Care",
"description": "Use this request to report animals that are sick, injured, in critical condition, left in extreme temperatures, or lacking care (food, water, shelter, etc). Service requests of this nature are dispatched and responded to based on priority and are usually resolved within 1 day.",
"keywords": "lack of care, care, lack, sick, critical, injure, injured, hurt, hit by car, dog, cat",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "ANILOSDC",
"service_name": "Animal Loose",
"description": "Use this service request to report animals that are not restrained or confined per the City Code. Service requests of this nature are dispatched and responded to based on priority and are usually resolved within 1- 3 days.",
"keywords": "loose, stray, owned, dog, cat, leash, fence, yard, street, public property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "ANILSCAT",
"service_name": "Animal Loose Cat",
"description": "Use this service request to report loose cats.",
"keywords": "cat, loose, kitten, stray, trap",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "ANINUISNCE",
"service_name": "Animal Nuisance",
"description": "Use this service request to report common nuisance animal offenses. Service requests of this nature are used to track nuisance issues at locations. Initial complaints will result in correspondence to the owner to educate them on the violation. After the third complaint, Dallas Animal Services will send staff to the location.",
"keywords": "violations, violation, microchip, tied, tied up, tethering, tether, limits, pooper scooper, poop, noise, barking, barks, bark, rooster, crowing, unsanitary, vaccination, shots, illegal, number of animals, dog, dogs, animal, animals",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "TESTANINUISNCE",
"service_name": "Animal Nuisance - DJ TEST",
"description": "Use this service request to report common nuisance animal offenses. THIS SERVICE REQUEST IS A PRIORITY LEVEL 8. ANIMAL SERVICES GOAL IS TO NOTIFY PET OWNERS OF THE VIOLATION WITHIN 7 DAYS.",
"keywords": "limits, pooper scooper, poop, noise, barking, barks, bark, rooster, crowing, unsanitary, vaccination, shots, illegal, number of animals, test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DJTest01",
"name": "Test Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "ANIOWNSR",
"service_name": "Animal Owner Surrender",
"description": "Use this service request to request Dallas Animal Service to send you information to schedule an pet surrender by the owner.",
"keywords": "surrender, pet, dog, cat, small pet, guinea pig, give up, give away, turn over, owner, pick up, cannot care, rehome, re-home, animal, puppy, kitten",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "ANIOTHER",
"service_name": "Animal Wildlife",
"description": "Use this service request to report wildlife concerns to our wildlife partners, 911 Wildlife. Their hours of operation are Monday - Saturday from 9am-6pm. If you are calling outside of regular business hours for assistance regarding an animal you have in a trap, please release the animal or contact a private wildlife removal agency. If you have questions, please call 911 Wildlife at 214-368-5911.",
"keywords": "Bat, Skunk, Raccoon, Fox, Coyote, Bird, Reptile, Turtle, Snake, Squirrel, Opossum, Armadillo, Beaver, Bobcat, Goat, Pig, Horse, Cow, Donkey, Cougar, Mountain Lion, Wolf, Llama, Alligator",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
}
]
}
},
{
"service_code": "031620222",
"service_name": "AQA Shubham demo",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "031720221",
"service_name": "AQA Shubham demo1",
"description": null,
"keywords": "Aneri, Test, Regression",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
},
"media_url": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000bdBsnQAE&d=/a/1U0000006lnj/4s551pW6RqlT6Ca4BFtax_0h2LnS77GfysagAeV0f.8",
"mime_type": "image/png"
}
]
},
{
"service_code": "TestManoj",
"service_name": "ATest Manoj",
"description": "Test Manoj",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "ANIMALCS",
"name": "Animal Care Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANIMALS",
"name": "Animals",
"description": "Includes animal safety and concerns",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVoQAK&d=/a/1U0000006yaJ/VrxI9j585qp0BXcbrt5yuoQTd_XJoU4.mzO288UkhKU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "NewTestSree",
"service_name": "ATestSree",
"description": "Test",
"keywords": "SREE,test,cloned test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "123456789",
"name": "Dallas Animal Services",
"phone": "123456789",
"email": "test@t.com",
"web_link": null
}
],
"service_categories": [
{
"code": "OTHERXXXXX",
"name": "Other",
"description": "This category can be used to submit other requests.... If your request, issue or concern does not match any of the categories above"
}
]
}
},
{
"service_code": "AUTO_ASSIGN_ACTIVITY",
"service_name": "Auto Assign Activity",
"description": "Please don't change the config of this service type. This is for Auto-assign activity testing purposes only.",
"keywords": "Auto, assign, activity",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUPOINDP",
"service_name": "Auto Pound Inquiries - DPD",
"description": "Use this request to document inquiries regarding vehicles in the DPD auto pound. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "auto pound, autopound, questions, impound vehicle, inquiries",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTORECALE",
"service_name": "AUTO Recom Alert",
"description": "description",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "Automation-TESTACTOUT",
"service_name": "Automation Activity Outcome",
"description": null,
"keywords": "Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation1 Paras",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AutomationAllRequired",
"service_name": "Automation All Required",
"description": null,
"keywords": "Selenium Automation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AutomationAllReqExceptLocation",
"service_name": "Automation All Required except location",
"description": null,
"keywords": "Selenium Automation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOASSETSELECTION",
"service_name": "Automation Asset Selection",
"description": "Use this service request to test asset selection",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOASSETSELECTIONTWO",
"service_name": "Automation Asset Selection 2",
"description": "Use this service request to test asset selection with same asset configuration.",
"keywords": null,
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOASSETSELECTIONTHREE",
"service_name": "Automation Asset Selection 3",
"description": "Use this service request to test asset selection with different asset configuration.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "TESTAUTOCLO",
"service_name": "Automation-Auto Close",
"description": "Use this service request to Test Auto Close SR",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTSCHEDULESR",
"service_name": "Automation Auto Select Schedule",
"description": "Use this service request to Test Auto select Schedule",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AutomationBusinessDays",
"service_name": "Automation Business Days",
"description": "Automation business days",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "CAPSULETEST",
"service_name": "Automation Capsule",
"description": "Use this service request for anything",
"keywords": "Weeds, Tall grass, High shrubs, Test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOCHL",
"service_name": "Automation Channel",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO0012",
"service_name": "automation contact",
"description": null,
"keywords": "012",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOCUSTOMDUPLICATE",
"service_name": "Automation Custom Duplicate",
"description": null,
"keywords": "Selenium, Test, Automation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO-DEFANSWERS",
"service_name": "Automation Default Answers",
"description": "Use this service to validate default answers in service request.",
"keywords": "SELENIUM",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTODEFAULTOUTCOME",
"service_name": "Automation Default Outcome",
"description": "Use this service request to test that the default outcome is shown as selected in the activity of the SR.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO_DEPENDENT",
"service_name": "Automation Dependent",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTDUP",
"service_name": "Automation Duplicate",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOMATION-AUTO",
"service_name": "Automation External",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOMATIONGEOALERT",
"service_name": "Automation Geo Alert",
"description": null,
"keywords": null,
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTGEOVAL",
"service_name": "Automation Geo Validation",
"description": "<a href=\"https://www.google.com\" target=\"_blank\">Automation Test Link</a>",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
},
"media_url": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000bdBztQAE&d=/a/1U0000006loN/5_lBmvCx42it9bCNUPpMBsGC7nmfDX.AMxnePkHiFVg",
"mime_type": "image/jpeg"
}
]
},
{
"service_code": "AutomationHideContact",
"service_name": "Automation Hide Contact",
"description": "Automation SR with contact hidden",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTO_HOLD",
"service_name": "Automation Hold",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO_LOCATION",
"service_name": "automation location",
"description": "<a href=https://www.google.com>Automation Check Link</a>",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOMATIONMANDATORY",
"service_name": "Automation Mandatory",
"description": "Use this service request for all mandatory questions.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOTESTMONTHLYSCHEDULE",
"service_name": "Automation Monthly Schedule",
"description": "Use this service request to Test monthly Schedule SR",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTMULTIDEPENSR",
"service_name": "Automation Multilevel Dependency Test",
"description": "Automation Multilevel Dependency Test",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO-MULTIRECOMM",
"service_name": "Automation Multiple Recommendations",
"description": "Use this service to validate 3 layers of recommendation on 3 inter dependent questions.\r\n\r\n<a href=\"https://www.google.com\" target=\"_blank\">Automation Test Link</a>",
"keywords": "SELENIUM",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOMATIONNOSCHEDULEDATES",
"service_name": "Automation No Schedule Dates",
"description": "Use this service request for checking that no section should be visible when schedule matching is kept blank",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOMATIONNOSCHEDULES",
"service_name": "Automation No Schedules Message",
"description": "Use this service request for checking the no schedules available for this location error message.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOMATIONNOSLANODEPT",
"service_name": "Automation No SLA No Dept",
"description": "Use this service request for checking the no department and no SLA sections of web 2.0",
"keywords": null,
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOTESTOPESR",
"service_name": "Automation Operational",
"description": "Use this service request to Test Operational SR",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "Automation-Order",
"service_name": "Automation Order",
"description": "Invalid Link below \r\n<a href=\"https://incap311-sat-citizen-developer-edition.na172.force.com/TestDm/TestDmk\" target=\"_blank\">Automation Invalid Link</a>",
"keywords": "AutoOrder,AutoOrder-2,AutoOrder,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2,AutoOrder-2",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "Automation_category",
"name": "Automation",
"description": "Category for automation purpose.",
"category_icon": [
{
"url": "https://res.cloudinary.com/incapsulate/image/upload/v1680868909/QA/hwnnv5y8a6yemufofbok.svg",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "AUTO_PROC",
"service_name": "Automation Preceding",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO-PRIVATE",
"service_name": "Automation Private",
"description": "Use this service to validate private SR.",
"keywords": "SELENIUM",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTO_RECM_ALERT",
"service_name": "Automation Recommendation Alert",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOREORDERSECTION",
"service_name": "Automation Reorder Section",
"description": null,
"keywords": null,
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOTESTSCHEDULEREQ",
"service_name": "Automation Request Schedule",
"description": "Use this service request to Test Schedule SR",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOSCHEDULELIMITPERYEAR",
"service_name": "Automation Schedule Limit / Year",
"description": "Use this service request to verify the schedule limit per year functionality",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AutomationSpecialChar",
"service_name": "Automation Special'Char",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOUNCHECKSR",
"service_name": "Automation UncheckSR",
"description": "<a href=\"https://www.incapsulate/\" target=\"_blank\">Automation Invalid Link</a>",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOVERSIONQUESCHANNEL",
"service_name": "Automation Version Question Channel",
"description": "This SR is to make STVQ required/ not required for different channels differently.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOVIEWONLY",
"service_name": "Automation View Only",
"description": "Use this service request to Test view only SR",
"keywords": null,
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": true,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTACTIVITY",
"service_name": "Automation-Activity-External",
"description": "Use this service request to test Activity",
"keywords": "Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation Jenkins Activity Outcome Postman Selenium Test Automation1 Paras",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This Popular Case category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWRv7QAG&d=/a/1U0000006xrY/0Ez2BUATusDzczdc4.o9HPanAUmF4_u62vttDI7Etho",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "AUTOTESTALLQUE",
"service_name": "Automation-All Questions",
"description": "Use this service request to test all questions",
"keywords": "Weeds, Tall grass, High shrubs, Test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This Popular Case category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWRv7QAG&d=/a/1U0000006xrY/0Ez2BUATusDzczdc4.o9HPanAUmF4_u62vttDI7Etho",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "AUTO-TESTDEPPICK",
"service_name": "Automation-Dep Picklist",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTDUPTH",
"service_name": "Automation-Duplicate-threshold",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOENABUSHOUR",
"service_name": "Automation Enable Business Hour",
"description": "Use this service request to Test Enable Business Hour",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AutoGeoLayer",
"service_name": "Automation-Geo Validation Layer",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOOPRCOMM",
"service_name": "Automation-Operational-Comments",
"description": "Use this service request to Test Operational SR",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTREALLOCATE",
"service_name": "Automation-Reallocate",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTRECALE",
"service_name": "Automation-Recom Alert",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "TESTRECALE",
"service_name": "Automation-Recom Alert",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "AUTOTESTSCHEDULE",
"service_name": "Automation-Schedule",
"description": "Use this service request to Test Schedule SR",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "AUTOTESTVERSION",
"service_name": "Automation-Version",
"description": "Use this service request to Test Version.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AUTODEP",
"name": "Automation Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "BARRICA1",
"service_name": "Barricades - Cut Control - PBW",
"description": "**Internal SR - Used to notify Public Works (Right of Way Maintenance) of barricades that should be placed, picked up, reset or replaced referred by dispatch.",
"keywords": "barricade, cones, cone, pick up, reset, replace, referral",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "BARRICAD",
"service_name": "Barricades - Pickup/Reset/Replace - PBW",
"description": "Use this service request to notify Public Works of barricades that should be picked up, reset or replaced. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "guardrail, guard rail, damage, security rail",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSBIKE",
"service_name": "Bike Paths/Routes Maintenance",
"description": "Use this service request to report problems or issues with bike lanes, cycle lanes or sparrows printed on the street. The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "maintenance, bike, bicycle, path, route, lane, cycle, sharrow, street bike lane, in street, on street, cycle track",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "BIKSHAST",
"service_name": "Bike Share",
"description": "Use this request to report concerns regarding bike share bicycles obstructing the city right of way. Contact the vendor directly regarding any other concern. This is not a City of Dallas funded program. The estimated response time (ERT) for this service request is 2 hours.",
"keywords": "bicycle, bike, bikes, share, program, ride share, spin, ofo, vbikes, v bikes, lime bike, lime, commute, vendor, complaint, obstruct, obstruction, street, alley, mobike, litter",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "BOARDHOME",
"service_name": "Boarding Home Facilities",
"description": "Use this service request to report boarding home facilities that are operating without a valid license and/or have unsafe and unsanitary conditions. The estimated response time for this service request is 10 business days.",
"keywords": "boarding, group, housing, shelter, home facility,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "BOARDINSPT",
"service_name": "Boarding Home Inspections - CCS",
"description": "This is an INTERNAL Service Request used by Boarding Homes to inspect facilities\nThe estimated response time for this service request is 10 business days.",
"keywords": "boarding, group, housing, shelter, home facility,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "BHIDFD",
"service_name": "Boarding House Inspection - DFR",
"description": "** Private SR - Use this service request for Boarding House Inspections. **",
"keywords": "boarding home, house, fire hazard, inspection",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "DPWTBOND",
"service_name": "Dallas Bond Program Projects",
"description": "Use this service request for general inquiries concerning Dallas Bond Program Projects. ** For questions regarding the 2017 Bond Program visit www.dallasbond.com ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "bond project, program, projects, street, thoroughfare, vote, bond money, needs, need improvement list",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "BRUSHBUS",
"service_name": "Brush Busters - SAN",
"description": "Use this internal service request for the removal of brush as requested for a Cost Plus, Code Violation and Street Maintenance. This is an internal service request.",
"keywords": "brush, buster",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "PLNPERMI",
"service_name": "Building Permits Violation",
"description": "Use this service request to report violations regarding active construction being performed that is not covered under the permit. Construction of accessory structures less than 200 SF, with no electric or plumbing work, does not require a permit. The estimated response time for a service request of this nature is 5 business days.",
"keywords": "building, permit, not, covered, construction, complaint, violation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "BULKYTRASH",
"service_name": "Bulky Trash Violations",
"description": "Use this service request to report bulky trash placed out for pick up either too early (more than 4 days prior to the pickup week ) or too late (after 7am Monday of the pickup week).",
"keywords": "test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "CAMERAINSP",
"service_name": "Camera Inspection",
"description": "This is an INTERNAL service request used between Water and Public Works to request camera and or video footage of a manhole or storm sewer line tgbyhn",
"keywords": "camera, inspection, video, footage, manhole, sewer, line, storm, drain",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "Car_Fire",
"service_name": "Car Fire",
"description": "This is for car fire",
"keywords": "Car, Fire, Car Fire",
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "Vehicle",
"name": "Vehicle Issues",
"description": "This is for the Test category"
}
]
}
},
{
"service_code": "CHEMSPILLURG",
"service_name": "Chemical Spill Urgent",
"description": "DISPATCH USE ONLY - Use this service request to report a container of a potentially hazardous substance in the street, on City or vacant property that is exposed to rain or leaking, or could potentially enter a creek, lake, or river.",
"keywords": "OEQS, OEQ, environment, environmental, stormwater, storm, water, chemical, spill, urgent, waste, substance, container, hazardous",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "DPDNOISE",
"service_name": "Noise Complaint (Residential)",
"description": "Use this service request to report noise complaints of a chronic or reoccurring nature, i.e. continuous complaints about loud music/disturbances at a residential property. For a first-time or initial report for a location call 9-1-1. Do not use to report noisy animals, construction noise or noise issues at clubs/bars. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "noisy neighbor, loud music, loud house, noisy house, party, nuisance, noise complaint",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "CIBMCEOC",
"service_name": "City Building Maintenance",
"description": "Use this service request to request maintenance on city buildings. This service request type should be generated by City of Dallas employees only. For maintenance emergencies, call 214-671-8071 The estimated response time for a service request of this nature is 5 business days.",
"keywords": "building, maintenance, plumbing, custodial, custodian, roofing, carpentry, electrical, electricity, HVAC, air conditioning, heating, EBS, clog, leak, locked, broken, carpet",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "BSD",
"name": "Building Services Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "COPLCOMP",
"service_name": "Complaint/Compliment",
"description": "Use this service request ONLY to make a complaint or compliment against a City of Dallas department or employee. (Ex. - city department vehicle speeding, etc.)",
"keywords": "Complaint, Compliment, grievance, praise",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "CHONTHGO",
"service_name": "City Hall on the Go",
"description": "Use this to request the City Hall on the Go van and team or a 311 guest speaker at an event. The estimated response time for this service request is 2 business days.",
"keywords": "city, hall, go, mobile unit, 311, guest, speaker, event, go van, team, mobile vehicle",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "CMOINQ",
"service_name": "City Manager's, Mayor's Office Inquiry and Concerns",
"description": "Do you have a concern or inquiry for the City Manager's Office? If so, submit your request here.",
"keywords": "unresolved, outstanding, escalation, City Manager, Mayor",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CMAYOROFFICE",
"name": "City Mayor's Office",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "CMO",
"name": "City Manager's Office",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "BUSINESS",
"name": "Business",
"description": null
},
{
"code": "RESIDENT",
"name": "Resident",
"description": null
},
{
"code": "OTHERXXXXX",
"name": "Other",
"description": "This category can be used to submit other requests.... If your request, issue or concern does not match any of the categories above"
}
]
}
},
{
"service_code": "PROMGMT",
"service_name": "City Property Management/ Real Estate",
"description": "Use this service request to report premise and other code violations on city-owned surplus properties or to inquire about any of the services provided by the Real Estate Division of the Department of Sustainable Development and Construction Services. The estimated response time for a request of this nature is 3 business days.",
"keywords": "property, real, estate, owner, owns, land, surplus, city-owned, city, city of dallas",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "CODEGENERAL",
"service_name": "Code Concerns external defg",
"description": "Use this service request to report code concerns and or violations, i.e., high weeds, litter, illegal dumping, graffiti, substandard conditions, etc. The estimated response time may vary depending on the violation reported or violations found by Code Inspector upon conducting a comprehensive inspection. poiuy",
"keywords": "ac, a/c, air condition, alley, auto, bed, bugs, building, bulky, break, brush, bugs, conservation, construction, corner, dryer, illegal dumping, dumpster, electric, electrical, electricity, family, fence, fliers, freezer, foundation, garage, gas, glare, graffiti, grass, handbills, hazard, hazardous, heat, high, home, hot, house, illegal, infestation, inoperable, junk, land, life, light, lighting, litter, microwave, mosquitoes, motor, noise, number, obstruction, open, outside, oven, oversized, parking, pay day, permit, plumbing, pollution, pool, porch, private, property, refrigerator, registration, rent, repair, rest, roaches, rodent, roof, sale, sewage, sidewalk, signs, single, sprinklers, stairs, street, steps, storage, stove, structure, substandard, surface, tire, trash, unapproved, utilities, utility, vacant, vegetation, vehicle, vending, visibility, washer, water, weeds, wire, zoning, asdf, ghjk",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "COMPOOLCOM",
"service_name": "Commercial Pool Complaint - CCS",
"description": "Use this service request to report complaints related to COMMERCIAL swimming pools, such as, emergency and safety equipment, condition of gate and or fencing and other safety conditions. Pool complaints pertaining to residential and apartment properties, please submit as a Code Concern SR. The estimated response time for this service request is 48 hours.",
"keywords": "emergency, equipment, fence, gate, latch, pool, secure, swimming, unsecure, water",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "COMMCARE",
"service_name": "Community Care Services",
"description": "Use this service request for questions and complaints regarding the Martin Luther King Community Center, West Dallas Multipurpose Center, Senior Services, Vital Statistics, and Women, Infants and Children (WIC). The estimated response time for this service request is 3 business days.",
"keywords": "community center, WIC, vital statistics, questions, complaints, community services,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OCC",
"name": "Office of Community Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "COMMPROS",
"service_name": "Community Prosecution - CAO",
"description": "This is an INTERNAL Service Request used by Code as a follow-on to the Substandard Structure. Service Request sent in by the Community Prosecutors Office (Code employees working in the CAO department to resolve Community issues). The estimated response time for this service request is 10 business days.",
"keywords": "community, prosecution, building, substandard, structure",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "CONREPAIR",
"service_name": "AConcrete Repair",
"description": "This is an (Internal) Service Request for Water Department - Flood Control Division. Use this request for concrete repairs to creeks, channels and retaining walls that are maintained by Flood Control division.",
"keywords": "concrete, repair, flood, control, creek, channel, retaining wall",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "CNSTRWST",
"service_name": "Construction Right of Way/Status Inquiry",
"description": "Use this service request to inquire about the status of ongoing construction or to report concerns about ongoing construction in the public right of way (i.e. street, alley or sidewalk) by private contractors or by the City of Dallas. Construction should be actively in progress. The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "steel plate, missing, cut in street, loose, hole, utility hole",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "PLNDEVCO",
"service_name": "Construction Site Complaint",
"description": "Use this service request for issues and concerns caused by construction sites, such as trash and debris left behind by construction crews, no erosion control, and mud being tracked into the street. The estimated response time for a request of this nature is 3 business days.",
"keywords": "mud, tracking, erosion, permit, sign, posted, no, damage, debris, trash, right of way, construction, complaint",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "CRKEROSION",
"service_name": "Creek Bank Erosion",
"description": "Use this service request if there is Erosion occurring on a creek bank, dam or retention wall threatening a property or structure. EROSION is the breakdown of land around you; causing the earth to wear away and dissolve...this is often caused by water, wind or ice.",
"keywords": "creek, bank, erosion, dirt, retention, wall, channel",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "CRKCULBLOCK",
"service_name": "Creek/Culvert Blockage",
"description": "Use this service request to report problems with culverts or creeks. The maintenance of creeks, drainage ways, channels and streams are the responsibility of the property owner. The Water Department is responsible for maintaining creeks and drainage ways that are owned by the City of Dallas only. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "creek, culvert, channel, block, blockage, impede, stopped up, drainage, pipe, concrete, driveway, street",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "CRKCULMAIN",
"service_name": "Creek/Culvert Maintenance",
"description": "Use this service request to report an inlet or storm drain that needs cleaning. Water Department is responsible for the maintenance of underground storm sewer main lines, inlet boxes and lateral lines on PUBLIC property and drainage easements throughout the City of Dallas. They also remove any obstruction in culverts under City maintained streets and alleys. The City of Dallas doe NOT clean on PRIVATE PROPERTY. **If this is regarding an Animal, Personal Items or Smoke in the Inlet/Storm Drain - Please call 3-1-1 for immediate assistance.** The estimated response time (ERT) for this service request is 14 business days.",
"keywords": "creek, culvert, maintenance, concrete, lined, earthen, channel, sediment, impede, block, blocking, flow, flooding",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "DPDCRIMI",
"service_name": "Increased Criminal Activities",
"description": "Use this service request to report complaints of reoccurring criminal offenses such as burglaries, thefts, and criminal mischief's in a particular neighborhood that have been reported. MUST provide day/time of activity, exact location, and a description of individual(s) involved. Note: If reporting a crime that is occurring or that has just occurred - CALL 9-1-1. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "burglaries, breaking into cars, houses, burglary, BMV, criminal mischief, suspicious person, crime, increased crimes",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "311_TEST_PURPOSE",
"service_name": "Darshan QA",
"description": "DO NOT CHANGE THE CONFIGURATION\r\nTesting Purpose only \r\n\r\n <a href=\"https://google.com\" target=\"_blank\" onclick=\"blockToggleCard()\">Click Here</a>",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "CAO",
"name": "Office of City Auditor",
"phone": "Phone: (214) 670-3223",
"email": null,
"web_link": "http://dallascityhall.com/departments/auditor/Pages/default.aspx"
},
{
"code": "POLICE",
"name": "Police",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "POLICE",
"name": "Police",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANMLCR",
"name": "Animal Care",
"description": "This category can be used to submit SR",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVjQAK&d=/a/1U0000006yaE/7X89mUItcISE.QbwC8b8AfaVg52AUNcJD5ev_A63nkw",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "CITYPARKS",
"name": "City Parks",
"description": "This category can be used to submit requests regarding Dallas City Parks"
}
]
},
"media_url": [
{
"url": "https://stoprodtxmgt.blob.core.usgovcloudapi.net/dallascrm-dev/91314730-ba71-11ed-b93e-1d14fa6b90b9.jpg",
"mime_type": "image/jpeg"
}
]
},
{
"service_code": "311_R16_QA",
"service_name": "Darshan QA 2",
"description": null,
"keywords": "chintan, Aneri, Test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "DEADANML",
"service_name": "Dead Animal Concern",
"description": "Use this service request to request an investigation of an animal death or report a deceased animal needing picked up from a roadway, alley, curb, median, etc…",
"keywords": "animal, death, dead, investigation, road, kill, trash, garbage, debris, creek bank erosion, creek, bank, erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "test",
"name": "test",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "ANIMALCS",
"name": "Animal Care Services",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "DPW",
"name": "Department of Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRASHSERV",
"name": "Trash Services",
"description": "Includes missed trash pickup, broken cart or new trash cart requests and debris or illegal dumping"
},
{
"code": "ANIMALS",
"name": "Animals",
"description": "Includes animal safety and concerns",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVoQAK&d=/a/1U0000006yaJ/VrxI9j585qp0BXcbrt5yuoQTd_XJoU4.mzO288UkhKU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "DEADANPU",
"service_name": "Dead Animal Pick Up",
"description": "Use this service request to report the removal of dead animals. Deceased pet(s) must be placed at the point of garbage collection, on the curb, for removal by City crews. Deceased pets will only be picked up on private property for the elderly or handicapped and an adult must be present at the time of pick up or the crew will not be able enter the property to pick up the animal. Requests submitted before 2 P.M. will be picked up same day. The estimated response time for a service request of this nature is 1 business day.",
"keywords": "clinic, animal clinic, dead, dead animal, dead dog pickup, dead cat pickup, pick up, deceased",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DAS",
"name": "Dallas Animal Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
},
{
"code": "ANICARECON",
"name": "Animal Care and Control",
"description": "This category can be used to submit requests related to animals"
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "UNS",
"service_name": "Deadliest Road",
"description": "dead",
"keywords": "Unsafe, building, house, boarding, order, investigation, disrepair, opening",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DBNS",
"name": "Department of Business and Neighborhood Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CODEVCON",
"name": "Code Violation Concerns",
"description": "Includes abandoned vehicles, illegal dumping, high weeds and grass, unsafe buildings, zoning, and licensing concerns"
}
]
}
},
{
"service_code": "ILLEGALD",
"service_name": "Debris, Accumulated Trash or Dumped Material",
"description": "Use this service request to report debris, accumulated trash, or dumped materials that are blocking a roadway or that are located on public or private property.",
"keywords": "trash, illegal, dumping, debris, neighbor, alley, street, roadway, junk",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DBNS",
"name": "Department of Business and Neighborhood Services",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "DPW",
"name": "Department of Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CODEVCON",
"name": "Code Violation Concerns",
"description": "Includes abandoned vehicles, illegal dumping, high weeds and grass, unsafe buildings, zoning, and licensing concerns"
},
{
"code": "TRASHSERV",
"name": "Trash Services",
"description": "Includes missed trash pickup, broken cart or new trash cart requests and debris or illegal dumping"
}
]
}
},
{
"service_code": "DEMOPROP",
"service_name": "Demolition Property - CCS",
"description": "This is a INTERNAL service request is by Intensive Case Resolution to document properties demolished by the City of Dallas. The estimated response time for this service request is 14 business days.",
"keywords": "demo, demolition, property, properties, torn down, bull dozed",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "OEMDONOR",
"service_name": "Disaster Relief Donations",
"description": "Please use this pre-registration for donation offers related to disaster relief and recovery. We will use this information to match individual/group donors to non-government organizations supporting disaster relief in Virginia Beach.",
"keywords": "Donations, Give, PPE, Masks, Gloves, Food,N95 Masks,Eye Protection (safety glasses and goggles),Nitrile Gloves,Disinfecting Cleaner, Hand Sanitizer,Fluid, Droplet Hair Protection,Protective Gowns,Shoe Covers,Surgical Masks Protection,Cleaning/Sanitation,Medical Supplies,Water,Food",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "DISASTERRELIEF",
"name": "Disaster Relief",
"description": null
}
]
}
},
{
"service_code": "OEMUNMET",
"service_name": "Disaster Relief Intake/Request",
"description": null,
"keywords": "unmet, needs, financial assistance, muck, storm debris,water,food,furniture,shelter, medical care,other",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "UTL",
"name": "Utilities",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "OEM",
"name": "OEM",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "VRES",
"name": "Volunteer Resources",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "HSER",
"name": "Human Services",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "HOUS",
"name": "Housing",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "DISASTERRELIEF",
"name": "Disaster Relief",
"description": null
},
{
"code": "BUSINESS",
"name": "Business",
"description": null
},
{
"code": "RESIDENT",
"name": "Resident",
"description": null
}
]
}
},
{
"service_code": "BULKGEBB",
"service_name": "Bulky Trash - General Items, Bags and Boxes",
"description": "Use the service request for Bulky Trash General Items - limit ten (10) items and items in Bags and Boxes - limit ten (10) total bags and boxes - for collection of items such as furniture, small kitchen appliances, electronics, mattresses, carpet rolls, etc.",
"keywords": "Bulk, Bulky, Trash, Furniture, General, Bag, Box, Mattress, Sofa, Remove, ertyu",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "BULKLAWG",
"service_name": "Bulky Trash - Large Appliances (White Goods)",
"description": "Use the service request Bulky Trash Large Appliances for collection of white goods such as refrigerators, washing machines, trash compactors, water heaters, etc. Limit five (5) items.",
"keywords": "Bulk, Bulky, Appliances, Appliance, Trash, Remove",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "BULKTIRE",
"service_name": "Bulky Trash - Tires",
"description": "Use this service request for collection of tires from non-commercial vehicle tires without the rim. Limit four (4) tires.",
"keywords": "Bulk, Bulky, Tire, Collection, Trash, Wheels",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "FLOORDRU",
"service_name": "Flooding and Water Run-Off Issues",
"description": "Use this service request to report flooding, water pooling, or water seeping through pavement.",
"keywords": "Flooding, Pooling, Water, Seeping, Run Off",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "MISSCOLL",
"service_name": "Missed Collection and Other Collection Issues",
"description": null,
"keywords": "Miss, Missed, Trash, Recycle, Yard, Trim, Branches, Grass, Collection, Complaint",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "SEWPOLL",
"service_name": "Sewage and Water Pollution",
"description": "Use this service request to report improper disposal of vehicle fluid or waste, or a spill or release of sewage into a storm drain system, stream or creek.",
"keywords": "Sewage, Pollution, Creek, Stream, Dumping, Fluid, Vehicle, Hazard, Spill, Disposal, Waste",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "TRARECCO",
"service_name": "Trash and Recycling Container",
"description": "Use this service request to request a trash and/or recycling container.",
"keywords": "Trash, Recycle, Bin, Toter, Container, Missing, Resident",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOE",
"name": "Department of Environment",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "CONSISS",
"service_name": "Construction Issues",
"description": "Use this service request to report construction related issues such as construction debris, dumping on a construction site, mud/runoff from a site, etc. and construction work that appears to have been abandoned (i.e. there is no ongoing work for more than 30 days).",
"keywords": "Construction, Debris, Dumping, Mud, Noise, Abandoned, Work",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPIE",
"name": "Department of Permitting Inspection and Enforcement",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "REQDAMP",
"service_name": "Reqquest for Damagged Propperty Insppection annd Repport",
"description": "Use this service request to obtain an inspection and an inspection report regarding structural, water, and/or fire damage to a property. This report is required for insurance paperwork and permits for repairs.",
"keywords": "Damage, Report, Inspection, Insurance, Water, Fire, Structure, Property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPIE",
"name": "Department of Permitting Inspection and Enforcement",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "TRTRINRO",
"service_name": "Trees",
"description": "Use this service request to request tree removal, trimming, planting and stump removal.",
"keywords": "Fallen trees, Tree planting, Tree pruning, Trees, Branches, Roots",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPWT",
"name": "Department of Public Works and Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "BUSTAXI",
"service_name": "Bus and Taxi Program Information and Inquiries",
"description": "Use this service request to receive information about the Call-a-Bus and the Call-a-Cab transportation programs and to report issues related to The Bus transportation service or taxi service provided by a Prince George's County.",
"keywords": "Bus, Taxi, Transportation, Cab, Transportation Program, Senior, Information",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPWT",
"name": "Department of Public Works and Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "SISTCND",
"service_name": "Sinkholes, Storm Drain, Channel, Drainage Ditch Maintenance",
"description": "Use this service request to report drainage and maintenance issues related to sunken holes in areas (i.e. sinkholes), a storm drains, channel, or a drainage ditch.",
"keywords": "Sinkhole, Storm Drain, Channel, Drainage Ditch, Ditch, Pipe, Erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPWT",
"name": "Department of Public Works and Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STSISDD",
"service_name": "Drainage Ditch Cleaning and Repair",
"description": "Use this service request to report a drainage ditch that needs to be cleaned or repaired. ** If conditions of drainage ditch appears hazardous please Call 3-1-1 for immediate assistance ** Do not use for Inlets/Storm Drains. The estimated response time (ERT) for this service request is 14 business days.",
"keywords": "visibility obstruction, obstructed, shrub, bush, tree limb, blocking, drainage, ditch, cleaning, repair, culvert, pipe, grading",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "DFDEDURE",
"service_name": "Fire Department Educational Request",
"description": "Use this service request to request fire safety educational programs only. *** Requests to visit a fire station or to have an engine on location must be submitted to the following email address: dfrshowandtell@dallascityhall.com. The estimated response time (ERT) for this service request is 2 business days.",
"keywords": "fire department, education, educational program, programs, fire safety, crime watch, community fair",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "COROGAVI",
"service_name": "Emergency Regulations Violation",
"description": "Use this service request to report violations of emergency regulations currently in place in the City of Dallas. Such as, violations or non-compliance with social/public distancing mandates, restaurant/theater/mall not in compliance with current operating requirements, and/or bars and similar establishments that receive more than 51% of their gross receipts from the sale of alcoholic beverages operating in violation of the current emergency order (Take-out and delivery still permitted). The estimated response time for this service request is 3 hours.",
"keywords": "51%, permit, alcohol sales, prohibited, Bar, Business, Community, Compliance, Corona, Coronavirus, COVID, CoV-2, 19, Emergency, Face Covering, Gathering, Gym, Distancing, Lounge, Tavern, Mask, Nightclub, Novel, Ordinance, Posted, Prohibit, Regulation, Restaurant, SARS, Social, Theater, Violations, Virus, alcohol, take-out, take, out, delivery,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "ENVIORNM",
"service_name": "Environmental Quality Concerns",
"description": "Use this service request for internal City of Dallas Environmental concerns. The department conducts facility compliance assessments and inspections at City owned and operated properties, provides compliance assistance and education to departments, coordinates the internal Citywide Environmental Management System, and provides spill response and clean up regarding environmental quality. The estimated response time for a request of this nature is 5 business days.",
"keywords": "environment, concern, quality, spill, earth, pollution, City, city owned, environmental, EMS",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ENVQUALCON",
"name": "Environmental Quality Concerns",
"description": "This category is used to submit requests related to air quality, abandoned substances, and spills."
}
]
}
},
{
"service_code": "ACTSLA",
"service_name": "External Test Activity",
"description": "External Description",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "DPDEXTRA",
"service_name": "Increased Police Patrol",
"description": "Use this service request when a citizen would like to request additional police patrol in their neighborhood or a specific Dallas area. If there are specific days and times please provide. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "extra patrol, extra, burglaries, breaking into cars, houses, burglary, BMV, criminal mischief, suspicious person, extra police, on vacation, watch house, neighborhood",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "FHSHOUCOMP",
"service_name": "Fair Housing Complaint",
"description": "Use this Service Request to report issues from citizens regarding Fair Housing Discrimination and/or any COVID-19 complaints related to the sale, rental or maintenance of properties. The estimated response time for this service request is 3 business days.",
"keywords": "Apartment, Corona, Coronavirus, COVID-19, Complex, Condo, Court, Disability, Discriminate, Discrimination, Due, Duplex, Emergency, Eviction, Extended Stay, Fair, Fee's, Fine, Foreclosure, Harassment, Hotel, House, Housing, Increase, Late, Manager, Management, Mobile Home, Notice, Ordinance, Payment, Regulations, Rent, Renter, Retaliate, Retaliation, Room, Supreme, Tenant, Threat, Town home, Violation, Virus",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "FHS",
"name": "Office of Fair Housing & Human Rights",
"phone": "(214) 670-3247",
"email": null,
"web_link": "https://dallascityhall.com/departments/fairhousing/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "FAIRHOUS",
"name": "Fair Housing Concerns",
"description": "This category can be used to submit requests regarding the investigation and enforcement of discrimination complaints."
}
]
}
},
{
"service_code": "DFDFIREI",
"service_name": "Fire Inspection",
"description": "Use this service request to request a fire inspection. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "fire, inspection, inspect, annual, hazard, harzardous",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "DFDPERM",
"service_name": "Fire Permits",
"description": "Private SR - Use this service request for Fire Permits.",
"keywords": "permit, fire hazard, inspection",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "Fire_Ve",
"service_name": "Fired Vehicle",
"description": "Fired Vehicle",
"keywords": "Fire, Vehicle, Fired Vehicle",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "Vehicle",
"name": "Vehicle Issues",
"description": "This is for the Test category"
}
]
}
},
{
"service_code": "FLOODWARN",
"service_name": "Flooded Roadway Warning System",
"description": "Use this service request to report a high water sign or location needing maintenance or repair NOTE: There are 42 Flooding Roadway Warning Systems high water locations throughout the City of Dallas. The estimated response time (ERT) for this service request is 5 business days.",
"keywords": "flood, flooded, flooding, road, roadway, system, rising, water, creek, overflow",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "STSFLOOD",
"service_name": "Flooding Emergency - PBW",
"description": "Use this service request to report hazardous/emergency flooding conditions. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "flooding, flood, hazardous, emergency, standing water",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "FLOODPROJECT",
"service_name": "Floodplain Project Inquiry",
"description": "Use this service request for miscellaneous issues or concerns regarding floodplain construction projects. The estimated response time for this service request is 5 business days.",
"keywords": "flood, floodplain, project, inquiry, sign",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "FOODBORNE",
"service_name": "Food Borne Illness",
"description": "Use this service request to report sickness from eating at any food establishment, vending machine, or school within the Dallas City limits. A name and phone number are required to process this request. The estimated response time for this service request is 1 business day.",
"keywords": "feed, food, ate, eat, ill, illness, sick, sickness, poison, location, serve",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
},
{
"code": "ANIMALCS",
"name": "Animal Care Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "FQ_dependent_test",
"service_name": "FQ dependency test External",
"description": "FQ dependecy test external description.",
"keywords": "construction, orange, sign, road, street, project",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "FS_Normal_1",
"service_name": "FS_Normal_1",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "FS_Normal_2",
"service_name": "FS_Normal_2",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "FS_Query_1",
"service_name": "FS_Query_1",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "FS_Query_2",
"service_name": "FS_Query_2",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "GARSALETRACK",
"service_name": "Garage Sale Tracking",
"description": "This is an INTERNAL Service Request used to track each time a citizen submits a permit to have a Garage Sale. (The Garage Sale SR is used to enforce violators that exceed the allowed limit of Garage sales. The Garage Sale Tracking SR is designed to track each time you submit for a permit to have a Garage Sale). The estimated response time for this service request is 20 business days.",
"keywords": "mosquito, mosquitoe, mosquitoes, breed, breeding, stagnant, standing, water, spray, spraying, chemical, larvicie, investigate, investigation, abate",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "GRAFFABATE",
"service_name": "Graffiti Abatement",
"description": "This is an INTERNAL Service Request used by Code as a follow-on to the Graffiti Private Property - CCS. The estimated response time for this service request is 10 business days.",
"keywords": "graffiti, tag, abate, abatement remove, clean, paint",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "STSGRAFR",
"service_name": "Graffiti on City Streets & Bridges",
"description": "Use this service request to report graffiti on sidewalks, alleys, bridges, retaining walls and/or streets only. For graffiti on major freeways contact TXDOT. Private property is the owner's responsibility. The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "graffiti, writing, marking, markings, spray paint, painting, mark, sign, gang, criminal mischief, tag, tagging",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "GRAFFPRIPRO-DJ",
"service_name": "Graffiti Private Property- DJ",
"description": "Use this service request to report graffiti on residential/business property. The estimated response time for this service request is 10 business days.",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "GRAFFPRIPRO-DS",
"service_name": "Graffiti Private Property-DS",
"description": "Use this service request to report graffiti on residential/business property. The estimated response time for this service request is 10 business days.",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "DSC",
"name": "DS Service Requests",
"description": null,
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000bdRHcQAM&d=/a/1U0000006mFi/ime2ycUZQTvsP2xe_HYXHh8B__9LX7d3UnaNoX3Ni2A",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "GRAFFPRIPRO-VKTB",
"service_name": "Graffiti Private Property- VKTB",
"description": "Use this service request to report graffiti on residential/business property. The estimated response time for this service request is 10 business days.\r\n\r\n<a href=\"LinkGoesHere\" target=\"_blank\">Click Here!</a>\r\n\r\n<a href=\"tel:(123) 456–7890\" >(123) 456–7890</a>",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "C01_VKTB",
"name": "‘CIVIC-VKTB’",
"phone": "7034629975",
"email": "vktb@gmail.com",
"web_link": "google.com"
}
],
"service_categories": [
{
"code": "Wall Poster Abc",
"name": "Wall Poster Abc",
"description": null
}
]
}
},
{
"service_code": "GRAFFPRIPRO-VR",
"service_name": "Graffiti Private Property-VR",
"description": "Use this service request to report graffiti on residential/business property. The estimated response time for this service request is 10 business days.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "C01_VR",
"name": "CIVIC-VR",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "GRAFFPRIPRO-VR",
"name": "WallPoster",
"description": null
}
]
}
},
{
"service_code": "GRAFFPRIPRO_DB",
"service_name": "Graffiti Test DB",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "C01_DB",
"name": "CIVIL__DB",
"phone": null,
"email": "dkanagasabapathi@incapsulate.com",
"web_link": null
}
],
"service_categories": [
{
"code": "Wall Poster Abc",
"name": "Wall Poster Abc",
"description": null
}
]
}
},
{
"service_code": "GRAFFSIGN",
"service_name": "Graffiti Traffic Sign",
"description": "Use this service request to report graffiti on traffic signs.",
"keywords": "sign, graffiti, writing, paint, painted, drawing, tagged, marked",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "GRAFFSIGNL",
"service_name": "Graffiti Traffic Signal",
"description": "Use this service request to report graffiti on traffic signals.",
"keywords": "signal, graffiti, writing, paint, painted, drawing, tagged, marked",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "PWTGRNEW",
"service_name": "Guardrail New",
"description": "Use this service request to inquire about new guardrails for Dallas city roadways. For maintenance on guardrails - use Guardrail Repair - Routine. **Guardrails on the freeway are handled by TXDOT. Guardrails on private property are the owner's responsibility. ** The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "Guard rail, guardrail, stop, block, end of street, no outlet, railing",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSGUARD",
"service_name": "Guardrail Maintenance",
"description": "Use this service request to report damages to existing guardrails or treated posts. If the damages could pose a Hazardous condition that could be detrimental to vehicular or pedestrian traffic, please dial 3-1-1. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "guardrail, guard rail, damage, security rail, creek bank erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSGRDRA",
"service_name": "Guardrail Repair Hazardous - PBW",
"description": "Use this service request to report a guardrail in need of repair under emergency circumstances. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "guardrail, guard rail, damage, security rail",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "DPDHANPK",
"service_name": "Handicap Parking Violation",
"description": "Use this service request to report handicap parking violations at a business. Not for use in requesting handicap parking signs. ** Vehicle information is required to complete SR ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "parking, handicap, disable, disabled person, wheel chair, violation, not disabled, not handicap, no decal, no handicap hanger, no tag,illegal parking",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "WATEWEL",
"service_name": "Drinking Water Quality and Wells",
"description": "Use this service request to report concerns about drinking water, or the lack of running water and wells.",
"keywords": "Water, Drinking, Well, Wells, Quality, Dirty, Potability, PERC, Perc Test, Test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOH",
"name": "Department of Health",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "FOODSAFE",
"service_name": "Food Safety and Food Facility Issues",
"description": "Use this service request to report problems with retail food safety and hygiene within facilities such as restaurants, food trucks, grocery stores, convenience stores, carry-out, cafeteria, etc. and to report possible cases of food poisoning resulting from a restaurant visit, carry-out, fast food, food truck, catered event or food purchased from a facility.",
"keywords": "Food, Safety, Poison, Sick, Ill, Hygiene, Facility, Sanitary, Grocery, Truck, Restaurant",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DOH",
"name": "Department of Health",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "FOODSAFE_V1",
"service_name": "Health - Food Safety and Food Facility Issues - DS",
"description": "Use this service request to report problems with retail food safety and hygiene within facilities such as restaurants, food trucks, grocery stores, convenience stores, carry-out, cafeteria, etc. and to report possible cases of food poisoning resulting from a restaurant visit, carry-out, fast food, food truck, catered event or food purchased from a facility.",
"keywords": "Food, Safety, Poison, Sick, Ill, Hygiene, Facility, Sanitary, Grocery, Truck, Restaurant",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "STSHIGHW",
"service_name": "High Water Flooded Roadway Alarm Warning System - PBW",
"description": "Use this service request to report a problem with the high water sign systems if the lights are NOT flashing when water is ON the road and if the lights are still flashing after water has receded. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "high water, flooding, flood, standing water, flashing light, light not flashing, emergency, roadway, road, system, warning, no water, receded",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "DEVHISTO",
"service_name": "Historic/Conservation District Violation",
"description": "Use this service request to report structures that do not comply with the historic district preservation criteria. Historic and conservation districts are two types of zoning district designations that help to preserve and protect the character of Dallas architecturally unique neighborhoods. If this is a substandard structure in a Historical/Conservation District please use report it to Code Compliance. The estimated response time for a request of this nature is 5 business days",
"keywords": "historic, old, protected, conserve, conservation, protect, violation, district, criteria",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "HOMELESSCAMP",
"service_name": "Homeless Encampment",
"description": "Use this service request to report an encampment OUTSIDE where homeless have created structures to provide primary, daily, slept-in and inhabited living quarters on vacant lots, under bridges, wooded areas, etc. *** DO NOT enter if homeless are in abandoned buildings, houses, drug houses, squatters, panhandling, loitering, inebriates, or unconscious - call 9-1-1. *** If regarding litter or a trash-site enter a Litter SR. The estimated response time for this service request is 5 business days.",
"keywords": "home, homeless, encampment, tent, shelter, overnight, abandoned, squatters, loiter, loitering, sleep, sleeping",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OHS",
"name": "Office of Homeless Solutions",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "HMMEALEVENT",
"service_name": "Homeless Meal Event",
"description": "Use this Service Request to document and track where the homeless are being fed (feeding notifications in the City of Dallas). The estimated response time for this service request is 3 business days.",
"keywords": "homeless, distribute, distributing,event, fed, feed, feeding, fed, food, location, meal, serve, server, service, serving, prepare ",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "HOUNEIREV",
"service_name": "Housing & Neighborhood Revitalization",
"description": "Use this service request to request assistance or information related to home repair, Dallas Home Assistance Program, first time home buyers program, or the Major System Repair Program (roofing, electrical, plumbing/gas, and HVAC.) The estimated response time for this service request is 3 business days.",
"keywords": "assistance, home, house, housing, repair, mortgage, program,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "HOU",
"name": "Housing & Neighborhood Revitalization",
"phone": "Phone: (214) 670-5988",
"email": null,
"web_link": "http://dallascityhall.com/departments/housing-neighborhood-revitalization/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "HOUSCOMM",
"name": "Housing and Community Concerns",
"description": "This category can be used to submit requests regarding housing and community concerns"
}
]
}
},
{
"service_code": "CONCOMPLAINT",
"service_name": "Consumer Protection Complaint",
"description": "Use this service request to report Use this service request to report concerns and or violations pertaining to motor vehicle repair shops, electronic repair shops, scrap tire enforcement, mobile tire repair, home repair licenses, and wood vendors. The estimated response time for this service request is 7 business days.",
"keywords": "consumer, electronic, home, license, mobile, motor, protection, repair, vehicle, scrap, shop, tire, sale, lumber, wood, vending, vendor",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "CONLICENSE",
"service_name": "ICR Consumer Protection License - CCS",
"description": "This is a INTERNAL service request is for interdepartmental use only. It is use by Code Compliance to track Scrap Tire Enforcement Program License.",
"keywords": "consumer, electronic, home, license, protection, repair, vehicle, scrap, tire, wood, vending, vendor",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "INTENCARES",
"service_name": "ICR Intensive Case Resolution - CCS",
"description": "This is a INTERNAL service request used by Intensive Case Resolution to monitor and track additional tasks completed by ICR. The estimated response time for this service request is 14 business days.",
"keywords": "case, intensive, resolution",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "Ideal_Vehicle",
"service_name": "Ideal Vehicle",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "ILLDUMPMON",
"service_name": "Illegal Dump Monitoring",
"description": "This is an INTERNAL Service Request used to track activities associated with video surveillance cameras installed in high dumping areas. This SR is used by Code Officers ONLY!!! The estimated response time for this service request is 3 business days.",
"keywords": "illegal, dump, dumping, monitor, monitoring",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "ILLDUMPMAR",
"service_name": "Illegal Dumping - (Marshal's Office)",
"description": "This is a private service request type between Code and the Dallas Marshal's office. This request is used when Code Compliance has enough information regarding the illegal dumping to present a case. The department of Code Compliance will refer the case to the City Marshal's Office for resolution. The estimated response time for this service request is 7 business days.",
"keywords": "illegal, dump, dumping",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CDS",
"name": "Court & Detention Services",
"phone": "Phone: (214) 670-0109",
"email": null,
"web_link": "http://dallascityhall.com/departments/courtdetentionservices/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "COURTDET",
"name": "Court and Detention Services",
"description": "This category can be used to submit requests regarding vehicles booted/towed, general court concerns (tickets, citations, jury duty, etc) and issues for the Marshall's Office."
}
]
}
},
{
"service_code": "ILDUMPSIGN",
"service_name": "Illegal Dumping Sign",
"description": "Use this service request to apply for a sign to prohibit illegal dumping of trash, garbage and solid waste. The estimated response time for this service request is 10 business days.",
"keywords": "illegal, dump, dumping, sign, trash, garbage, solid waste, litter",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CDS",
"name": "Court & Detention Services",
"phone": "Phone: (214) 670-0109",
"email": null,
"web_link": "http://dallascityhall.com/departments/courtdetentionservices/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "COURTDET",
"name": "Court and Detention Services",
"description": "This category can be used to submit requests regarding vehicles booted/towed, general court concerns (tickets, citations, jury duty, etc) and issues for the Marshall's Office."
}
]
}
},
{
"service_code": "ILLDUMURG",
"service_name": "Illegal Dumping Urgent",
"description": "Use this service request to report abandoned/illegally dumped drums or containers that are HAZARDOUS or LEAKING or any other illegally dumped materials on City or vacant property that are exposed to rain or that can enter into a creek, river, or lake.",
"keywords": "OEQS, OEQ, environment, environmental, stormwater, storm, water, abandoned, spill, leak, leaking, exposed, urgent, waste, substance, drum, barrel, container, hazardous",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANIMALS",
"name": "Animals",
"description": "Includes animal safety and concerns",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVoQAK&d=/a/1U0000006yaJ/VrxI9j585qp0BXcbrt5yuoQTd_XJoU4.mzO288UkhKU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "PLNDEVTR",
"service_name": "Illegal Removal of Protected Tree",
"description": "Use this service request to report the illegal removal of \"protected\" trees from public and/or private property or a \"protected\" tree that is endangered by construction. Property owners are responsible for the removal of trees that are not protected. The estimated response time for a request of this nature is 5 business days.",
"keywords": "tree, protected, protect, illegal, remove, removal, cut, down, trees,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "DFDSPRAY",
"service_name": "tgbyhn Illegal Spray Painting",
"description": "Use this service request to report illegal spray painting by commercial businesses that are not using the proper painting booth, causing vapors to go into the neighborhood where applying flammable or combustible coatings onto products is an integral part of their work process without benefit of an approved spray booth, spray room, or spray area. Do not use for individual spray painting, reporting graffiti or tagging. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "spray painting, paint, painting, business, illegal, no spray booth, room, paint fumes, spraying",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "IWTRDOWN",
"service_name": "Inclement Weather - Tree Down/Low Limbs - PBW",
"description": "Use this request to report trees down in the street or alley, leaning trees that are about to fall into the street, alley, or onto public rights of ways, and low limbs hanging over into the street or sidewalk during CONFIRMED severe weather instances.",
"keywords": "tree, down, limb, street, alley, fallen, leaning, Low hanging limbs, Tree down",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "INLETCLEAN",
"service_name": "Inlet/Storm Drain Cleaning",
"description": "Use this service request to report an inlet or storm drain that needs cleaning. Trinity Watershed Management is responsible for the maintenance of underground storm sewer main lines, inlet boxes and lateral lines on PUBLIC property and drainage easements throughout the Cit of Dallas. Trinity Watershed Management is also responsible for the removal of any obstruction in culverts under City maintained streets and alleys. The City of Dallas doe NOT clean on PRIVATE PROPERTY. **If this is regarding an Animal, Personal Items or Smoke in the Inlet/Storm Drain - Please call 3-1-1 for immediate assistance. The estimated response time (ERT) for this service request is 5 business days.",
"keywords": "inlet, storm, dain, cleaning, clean, box, easement",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "PWTGEN",
"service_name": "Interagency Projects",
"description": "Use this service request to contact the department responsible for providing engineering and construction coordination on City of Dallas transportation projects involving other governmental agencies (DART, TXDOT, Dallas County, Collin County, and the NTTA). The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "construction, agency, coordination, Dart, Tollway, TXDOT, government agency, project, road work",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "ACTSLA_KKS",
"service_name": "Kruti's Test Activity",
"description": "External Description. For Integration Testing Purpose. Test Test Test 123",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "ANMLCR",
"name": "Animal Care",
"description": "This category can be used to submit SR",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVjQAK&d=/a/1U0000006yaE/7X89mUItcISE.QbwC8b8AfaVg52AUNcJD5ev_A63nkw",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "LBRCNAFLCS",
"service_name": "Labor Department Consumer Affairs And Licensing Requests",
"description": "Labor Department Consumer Affairs, Licensing Service Requests",
"keywords": "Labor, consumer, affairs, license, complaints, investigation,weights,measures,division",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "LIBRARY",
"service_name": "Library Concerns",
"description": "Use this service request to report concerns regarding building/property maintenance and library/employee services at City of Dallas libraries. For additional information please visit our website at www.dallaslibrary.org. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "library, maintenance, property maintenance, service",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "LIB",
"name": "Library",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "STSLBRK",
"service_name": "Lid Cover Broken (Storm Sewer/Manhole)",
"description": "Use this service request to report a broken sewer/manhole lid cover. The department will investigate to determine the type of lid cover. ** If issue appears hazardous please call 3-1-1 ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "missing, broken, lid, man hole, inlet, grate, storm drain, drain, sewer",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "LITTER",
"service_name": "Litter",
"description": "Use this service request to report litter, trash, discarded brush/vegetation, or any other refuse on property (residential, commercial or vacant lot).The estimated response time for this service request is 5 business day.",
"keywords": "litter, trash, debris",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "LITREMOVAL",
"service_name": "Litter Removal Request",
"description": "This is an INTERNAL Service Request used by Code as a follow-on to the Litter - CCS. The estimated response time for this service request is 10 business days,",
"keywords": "litter, trash, debris, remove, removal",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "ANMLCR",
"name": "Animal Care",
"description": "This category can be used to submit SR",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVjQAK&d=/a/1U0000006yaE/7X89mUItcISE.QbwC8b8AfaVg52AUNcJD5ev_A63nkw",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "LOCKKNOX",
"service_name": "Lock or Unlock Knox Lock/Box",
"description": "Use this service request to request to have a Knox Company emergency lock or box opened or locked by Dallas Fire personnel. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "Locked, opened, box, lock, knox company, knox, exit, fire emergency box, lock, fire department key lock box, rapid entry system, wall mounted key safe, quick building entry, master key, emergency entry, secure, security key",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "DFDLCKBL",
"service_name": "Locked/Blocked Exit",
"description": "Use this service request in any situation where a required exit door, exit window or exit pathway, including stairwells and stairways, are blocked or locked. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "Locked, blocked, exit, lock, block, business, school, club, bar, restaurant, nursing home, trap, trapped, exit door, stairwell, stairs, stairway, doorway, door, doors, window, emergency exit",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "TEST",
"service_name": "Maitri Test 2",
"description": "To demonstrate the features of Spring Release '21.<a href=\"https://www.google.com\" target=\"_blank\">Click Here!</a>",
"keywords": "application, test cases",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "QATEST",
"service_name": "QaFavorite test29 new's Hello",
"description": "Use this service request to test all questions\r\n\r\n<a href=\"https://en.gfghgfhg.com\" target=\"_blank\">Hyperlink!</a>",
"keywords": "qwert",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "ANIMALS",
"name": "Animals",
"description": "Includes animal safety and concerns",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVoQAK&d=/a/1U0000006yaJ/VrxI9j585qp0BXcbrt5yuoQTd_XJoU4.mzO288UkhKU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "CODEENFO",
"name": "Code Enforcement",
"description": null
},
{
"code": "CITYPROP",
"name": "City Property",
"description": null
}
]
}
},
{
"service_code": "SRT-00001082",
"service_name": "Test Manasa",
"description": "testing the automation product features. DO NOT MAKE ANY CONFIG CHANGES IN THIS SR. <a href=\"https://google.com\" target=\"_blank\">Click Here!</a>",
"keywords": "Samala, graffiti",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This Popular Case category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWRv7QAG&d=/a/1U0000006xrY/0Ez2BUATusDzczdc4.o9HPanAUmF4_u62vttDI7Etho",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "ANMLCR",
"name": "Animal Care",
"description": "This category can be used to submit SR",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVjQAK&d=/a/1U0000006yaE/7X89mUItcISE.QbwC8b8AfaVg52AUNcJD5ev_A63nkw",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "STSMMOPS",
"service_name": "Median/Right of Way Maintenance",
"description": "Use this service request type to report routine maintenance of shrubs, trees, cleaning and mowing on City of Dallas medians or Right-of-ways (median, triangles, and traffic circles). Mowing or removing litter on the grassy median of the freeway is scheduled maintenance and may not be addressed until the next maintenance cycle (every 28 days). The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "median, right of way, street, cleaning, mowing, trimming, tree, shrub, traffic circle, triangle, maintenance",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "CMOMISC",
"service_name": "Miscellaneous Concerns",
"description": "Use this service request to report general concerns not available on the current list of service request types. Please give specific information to assist with referring to the correct department if possible. If concern/issue could be a potential hazard or is hazardous please call 3-1-1, Do NOT enter SR. The estimated response time for this service request is 5 business days.",
"keywords": "unknown department, miscellanous concern, miscellaneous issue, unknown violation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "MOBILEFOOD",
"service_name": "Mobile Food Complaint",
"description": "Use this service request for reporting food violations concerning push carts, ice cream trucks, catering trucks, and food preparation trucks (hot trucks) or any food stand. If regarding food poisoning or food related illnesses call 3-1-1. The estimated response time for this service request is 14 business day.",
"keywords": "mobile, food, complaint, truck, stand, cater, catering, vending, vendor",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "TRANSPOR",
"service_name": "Mobility and Thoroughfare Planning",
"description": "Use this service request to inquire about mobility planning and/or thoroughfare plans that include the planning and technical analysis for transportation projects related to thoroughfares, bicycle street paths, pedestrian facilities, transit, freeways and tollways. **Do Not use for street repairs ** The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "street, right of way, thoroughfare, plan, mobility, bike, bicycle path, paths, freeway, interagency, project",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "PrayTest",
"service_name": "Test Pray",
"description": null,
"keywords": null,
"group": "test",
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "test",
"name": "test",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PrayTest",
"name": "PrayTest",
"description": null,
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWciGQAS&d=/a/1U0000006yMR/mHzZCNtem3kcMpTui7fGXEaHm4aXMtZX.fA4ikPtBic",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "MODONOSC",
"service_name": "Mosquito - Do Not Spray",
"description": "This Service Request is used to document residents who DO NOT want Mosquito Spraying at their Address. Be advised: Yard signs are available to identify a residence as a \"Do Not Spray\" Address!!! The estimated response time for this service request is 5 business days.",
"keywords": "mosquito, mosquitoe, mosquitoes, list, spray, spraying",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "MOSBEENOT",
"service_name": "Mosquito Beekeeper Notification",
"description": "This Service Request is used to collect Beekeeper communication contact information so that the City of Dallas may provide \"notification\" to Beekeepers before ground and aerial spraying to abate Mosquitoes. The estimated response time for this service request is 48 hours.",
"keywords": "mosquito, mosquitoe, mosquitoes, bee, bees, hive, hives, beekeeper, notification, spray,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "311MOSQS",
"service_name": "Mosquito test Spraying",
"description": "This is about requesting mosquito spraying tgbyhn.",
"keywords": "Mosquitos, Bugs, Spray, Fog1, qwerty, abcd defg",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PESTS",
"name": "Pests",
"description": null
},
{
"code": "ANIMALS",
"name": "Animals",
"description": null
},
{
"code": "CITYPROP",
"name": "City Property",
"description": null
},
{
"code": "PRIVPROP",
"name": "Private Property",
"description": null
},
{
"code": "MAINTENANCE",
"name": "Maintenance",
"description": null
}
]
}
},
{
"service_code": "MOSINVEST",
"service_name": "Mosquitoes Investigation",
"description": "This is an INTERNAL Service Request used by Code Inspectors to refer Mosquito - CCS cases as a follow-up . The estimated response time for this service request is 45 business days.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "MOTVEHIDL",
"service_name": "Motor Vehicle Idling",
"description": "Use this service request to report trucks idling at truck stops and warehouses. The estimated response time for this service request is 1 business day.",
"keywords": "engine, fee, minutes, motor, vehicle, idle, idling, operating, regulation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CDS",
"name": "Court & Detention Services",
"phone": "Phone: (214) 670-0109",
"email": null,
"web_link": "http://dallascityhall.com/departments/courtdetentionservices/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "COURTDET",
"name": "Court and Detention Services",
"description": "This category can be used to submit requests regarding vehicles booted/towed, general court concerns (tickets, citations, jury duty, etc) and issues for the Marshall's Office."
}
]
}
},
{
"service_code": "MOWCLEAN",
"service_name": "Mow Clean Request",
"description": "This is a INTERNAL service request is for interdepartmental use only. It is use by Code Compliance to make referrals to Mow/Clean to secure a structure. The estimated response time for this service request is 10 business days.",
"keywords": "mow, clean, weeds, tall, high, grass, shrubs, bushes",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "STSMOWMN",
"service_name": "MOWmentum Program",
"description": "Use this service request to receive information to adopt a Median, Right-of-way, Triangle or traffic circle for beautification, parkways not eligible. The MOWmentum Program is designed to allow homeowner association groups, businesses and individuals an opportunity to adopt a portion of the public right-of-way for the purposes of maintaining and improving the property. **Adopt a Roadside is handled by TXDOT ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "mow, mowing, mowmentum, maintenance, maintain median, street, right of way, ROW, triangle, beautification, program, adopt",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "GRAFFPRIPRO-DS-MAS",
"service_name": "Multi Asset-DS-Demo",
"description": "Use this service request to report graffiti on residential/business property. The estimated response time for this service request is 10 business days.",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "MFLICINSP",
"service_name": "Multi-Tenant Graded Inspection",
"description": "This is a INTERNAL service request is for interdepartmental use only. It is use by Code Compliance to track Multi-Family Inspections. The estimated response time for this service request is 10 business days.",
"keywords": "multi-family, multi, famly, apartments, license, grade, score, inspection",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "MFPOOLINSP",
"service_name": "Multi-Tenant Pool Inspection - CCS",
"description": "This is a INTERNAL service request is for interdepartmental use only. It is use by Code Compliance to track Multi-Family Pool Inspections. The estimated response time for this service request is 10 business days.",
"keywords": "multi-family, multi, famly, apartments, license, grade, score, inspection",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "DPDNARCO",
"service_name": "Narcotics/Vice Complaint",
"description": "Use this service request to report possible drug houses/locations where drugs are being sold, prostitution and illegal gambling complaints. Information regarding the time of day activity occurs, actual day(s) it occurs, location and persons involved is required to investigate. Contact information for further questions is recommended to process request. The estimated response time (ERT) for this service request is 5 business days.",
"keywords": "drug house, drugs being sold, prostitution, hooker, hookers, selling body for money",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "NWALSDST",
"service_name": "New Alley/Sidewalk/Street Request",
"description": "Use this service request to request concrete paving of an unimproved alley (made of gravel or dirt), an unimproved street (that does not have existing curbs and gutters) or the installation of sidewalks. Program requires a petition signed by 2/3rds of the property owners with 50% of the property frontage which will be sent to the customer. Property owners will share in the cost of the improvements. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "sidewalk, side walk, damage, deteriorated, broken, replace, repair, fix, replacement",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "NupoorTest",
"service_name": "Nupoor Test",
"description": "External Description on SRT",
"keywords": "Test, Nupoor",
"group": "test",
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "AC",
"name": "AC",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANIMALS",
"name": "Animals",
"description": null
}
]
},
"media_url": [
{
"url": "https://res.cloudinary.com/incapsulate/image/upload/v1680770880/QA/bun1nozn3kjipeazxwrl.png",
"mime_type": "image/png"
}
]
},
{
"service_code": "STSOBJE1",
"service_name": "Objects Dropped in Inlet - Hazardous - PBW",
"description": "Use this request to report objects dropped in the inlet. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "dropped in inlet, gutter, drain, drop, storm drain, keys, phone, pet, animal, pager, lost, sewer",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "DFDOCCLD",
"service_name": "Occupancy Load Violation (Commercial/Business)",
"description": "Use this service request to report an occupancy load violation such as too many people in a nightclub, bar, restaurant or other public location where the number of people is more than what is allowed by the certificate of occupancy of the business. \"Not for residential use - for residential use Group Home Complaint.\" The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "occupancy load, overload, crowded business, too many people, fire hazard, club, restaurant, assemble, assembly, overcrowd, overcrowded",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "DPDPANHA",
"service_name": "Panhandling",
"description": "Use this service request to report complaints of recurring panhandling at a specific location. A description of the individual, location and day(s) and time of activity is needed. Note: Call 9-1-1 for aggressive panhandlers. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "panhandling, pandhandler, bum, homeless person, begging, pan handler, hobo, street person, beggar, solicitation, solicitor",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "PRKEMREGVIO",
"service_name": "Park Emergency Regulations Violation",
"description": "Use this service request to report violations of emergency regulations currently in place in the City of Dallas. Such as, violations or non-compliance with social/public distancing mandates. The estimated response time for this service request is 12 hours.",
"keywords": "Coronavirus, COVID, COVID-19, rona, emergency regulation violations, events, facility, facilities, park, city park, playground, park and rec, trail, picnics, parties, social distancing, community novel corona virus, SARS CoV2",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PRK",
"name": "Parks Department",
"phone": "Ph: 214-670-4100",
"email": null,
"web_link": "http://www.dallasparks.org/"
}
],
"service_categories": [
{
"code": "CITYPARKS",
"name": "City Parks",
"description": "This category can be used to submit requests regarding Dallas City Parks",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfV5QAK&d=/a/1U0000006ya4/MQTQpp38YhVjaXnKr7HlFbDCb.x5VEN5ua0VlaNBAL0",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "PARKMAIN",
"service_name": "Park Maintenance/Misc",
"description": "Use this service request to report any concerns regarding maintenance of parks, street medians, triangles, athletic fields, and special non-park properties such as libraries and cemeteries. This service request can also be used to report concerns regarding restrooms, playground equipment, picnic equipment and other structures, as well as high weeds, litter and graffiti in parks. The estimated response time for this service request is 7 business days.",
"keywords": "equipment, field, graffiti, high weeds, litter, maintenance, park, picnic, playground, recreation, repair, miscellaneous, weeds, playarea, school, college, primary school, secondary school, post graduation, gym, screen , laptop, computer, bottle, cars, trucks, buses, vehicles, management, manage, keys, boards, wires, television, remote, control, food, chocolates, yatches, ships, Cricket, ball, bat, stump, mouse, trail, trails, trail marker, trail markers, bike path, walking, hiking, bike route, jogging",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PRK",
"name": "Parks Department",
"phone": "Ph: 214-670-4100",
"email": null,
"web_link": "http://www.dallasparks.org/"
}
],
"service_categories": [
{
"code": "CITYPARKS",
"name": "City Parks",
"description": "This category can be used to submit requests regarding Dallas City Parks",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfV5QAK&d=/a/1U0000006ya4/MQTQpp38YhVjaXnKr7HlFbDCb.x5VEN5ua0VlaNBAL0",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "DFDFLFH",
"service_name": "Parking in Fire Lane/Fire Hydrants",
"description": "Use this service request to report vehicles that are parked in marked fire lanes or vehicles parked on the street within 15 feet of a fire hydrant. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "parking, fire lane, fire hydrant, parked lane, red line, too close",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "PWTROV",
"service_name": "Parking Report a Violation",
"description": "Use this request to report parking violations on the public street. Please use block numbers when entering vehicle location (i.e. 1300 Main). The estimated response time (ERT) for this service request is 4 hours.",
"keywords": "parking,24 Hour,crosswalk,too close,Double,Meter,Wrong way,fire hydrant,Illegal parking,loading,no permit,standing,zone,over limit,signs,oversized,over sized,Parkway,Sidewalk,taxi,bus,cab,trailer,street,vehicle,blocked,alley,driveway,sale,illegal,oversized truck,18 wheeler truck,commercial truck,RV,truck",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PARKCONCRN",
"name": "Parking Concerns",
"description": "This category can be used to submit requests regarding issues related to Parking.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWYf4QAG&d=/a/1U0000006yBT/nLVCaWZuLA5sZaU4QRh76blGRXuBbvgT1ArA8XSyatw",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "PARKINGV",
"service_name": "Valet Parking Complaint",
"description": "Use this to report a complaint regarding valet services at a location or a valet company. The estimated response time (ERT) for this service request is 2 business days.",
"keywords": "parking, valet, company, parked, rude, complaint, parked car, parking cars",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PARKCONCRN",
"name": "Parking Concerns",
"description": "This category can be used to submit requests regarding issues related to Parking.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWYf4QAG&d=/a/1U0000006yBT/nLVCaWZuLA5sZaU4QRh76blGRXuBbvgT1ArA8XSyatw",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "PAVRECON",
"service_name": "Paving Reconstruction Project",
"description": "Use this service request to inquire about the status of an alley, street, or thoroughfare reconstruction project being performed by the city or for complaints regarding a city reconstruction project taking place. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "sidewalk, side walk, damage, deteriorated, broken, replace, repair, fix, replacement",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "PAVINGST",
"service_name": "Street Resurface Program",
"description": "Use this service request to inquire about a street resurfacing (asphalt) project that is currently under construction and being performed by the city. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "resurface, street, asphalt, layover, add extra, construction, repair, hole, damage",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "PAYLOTBOOT",
"service_name": "Pay Lot Booting",
"description": "Use this request to report complaints regarding vehicles that have been booted on a private lot. The estimated response time for this service request is 5 business days.",
"keywords": "pay, lot, boot, booted, booting, clamp, wheel, vehicle",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AVI",
"name": "Aviation",
"phone": "Phone: (214) 670-5683 (LOVE)",
"email": null,
"web_link": "http://dallascityhall.com/departments/aviation/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "TRANSPOREG",
"name": "Transportation and Regulation",
"description": "This category can be used to submit requests regarding issues related to Transportation and Regulation."
}
]
}
},
{
"service_code": "PERMLICE",
"service_name": "Permitting and Business License Concerns",
"description": "Use this service request to report construction being performed without a permit or to report a business operating without the appropriate licensing.",
"keywords": "BNS, permit, license, construction, business, electrical, contractor, heating, plumbing, wrecking, air, event",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DBNS",
"name": "Department of Business and Neighborhood Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CODEVCON",
"name": "Code Violation Concerns",
"description": "Includes abandoned vehicles, illegal dumping, high weeds and grass, unsafe buildings, zoning, and licensing concerns"
}
]
}
},
{
"service_code": "STSPHHAZ",
"service_name": "Pot Hole - Hazardous - PBW",
"description": "Use this service request to report a hazardous pot hole located in the alley or street. A location is considered a hazard if it has the potential to cause serious damage to vehicles or pedestrians. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "pot hole, pothole, street, hole, street, damage",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSPOTHO",
"service_name": "Pot Hole - Routine Repair",
"description": "Use this service request to report routine pothole repairs. A routine pothole is a hole in the pavement that is 3 feet by 3 feet in diameter or less. Please indicate where the pothole is located - in the street or alley. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "POTEHOLE",
"service_name": "Poth Hole_Disha",
"description": "Create a Service request if you seen any pote hole at your location",
"keywords": "pote,hole,road",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "TraZone",
"name": "Trash Zone Pickup",
"description": null
}
]
}
},
{
"service_code": "PWTPRID",
"service_name": "Private Development Coordination",
"description": "Use this service request to review private engineering plans and contracts for private development within a City of Dallas public right-of-way and or easement or questions regarding construction in the listed areas. For information, contact Private Development Coordination at 214-948-4205. The estimated response time for a request of this nature is 3 business days.",
"keywords": "contract, public, development, engineering, plans, private, righ of way, easement, construction, plat reviews, site plans, engineering plans, infrastructure development, development contracts, three-way contracts",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SDC",
"name": "Sustainable Development and Construction",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "QADEMO1",
"service_name": "QA Demo 1 Khushbu",
"description": "Test external: <a href=\"https://www.google.com\" target=\"_blank\">Click here</a> to test the URL....",
"keywords": "A while back I needed to count",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "POLICE",
"name": "Police",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "QADEMO2",
"service_name": "QA Demo 2 Khushbu",
"description": "Test external: <a href=\"https://www.google.com\" target=\"_blank\">Click here</a> to test the URL....",
"keywords": "Aneri, Test, Regression",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "RAILROAD",
"service_name": "Railroad Crossing Repair",
"description": "Use this service request for concerns regarding railroad crossings in need of repair - i.e. rough railroad crossings. Call 9-1-1 for malfunctioning railroad signals. Contact DART for DART train/rail crossings. The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "steel plate, missing, cut in street, loose, hole, utility hole",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "REGWATER",
"service_name": "Reg Water Plant",
"description": "water plant",
"keywords": "plant, water",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "PRMTPARK",
"service_name": "Resident Only - Parking Permit Request",
"description": "Use this request to apply for a residential parking only permit: 1) due to parking congestion or 2) for Deep Ellum residents. Permits available only in certain areas for single family dwellings and Deep Ellum. ** Requestor must provide contact information ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "street, parking, resident, residential, deep ellum, permit, congestion,illegal parking",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PARKCONCRN",
"name": "Parking Concerns",
"description": "This category can be used to submit requests regarding issues related to Parking.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWYf4QAG&d=/a/1U0000006yBT/nLVCaWZuLA5sZaU4QRh76blGRXuBbvgT1ArA8XSyatw",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "RESTFOOD",
"service_name": "Restaurant/Food Complaint",
"description": "Use this service request for turning in complaints on restaurants in the City limits of Dallas that have a roach problem, improper food temperature, dirty dishes, dirty bathrooms, no hot water in the restrooms, and the overall sanitary conditions of the restaurant. Also use for food complaints at convenience stores, grocery stores, schools, lunch trucks, and ice cream trucks where prepared food is sold. The estimated response time for this service request is 14 business days.",
"keywords": "food, restaurant, complaint, establishment, dirty, unclean, unsanitary",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "RMParkingIssue",
"service_name": "RM Parking Issue (External Name)",
"description": "This SR is for Parking issue. Please log a SR for any Parking issue related queries. (External Description)",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "RMServiceType",
"service_name": "RMTestExternal",
"description": "RMTest Description",
"keywords": "RM1",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "ROCOPRCO",
"service_name": "Road Construction Project Concern",
"description": "Use this service request to report a concern related to a City of Indianapolis construction project happening now, such as street resurfacing, bridge work, or work on curbs or sidewalks.",
"keywords": "construction, orange, sign, road, street, project",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Department of Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "STREETALLEYSIDE",
"name": "Streets, Alleys, Sidewalks",
"description": "Includes requests for street, alley, or sidewalk repairs, snow or ice removal, new street lights, construction project concerns"
}
]
}
},
{
"service_code": "TRFRDHUM",
"service_name": "Road Hump/Speed Bump Request",
"description": "Use this service request to inquire about the installation of road humps or speed bumps on a street. A study, petition and fees may be involved if requesting new humps or bumps. **This request requires a name, address and phone number. ** The estimated response time (ERT) for this service request is 5 business days. For an application <a href=\"https://dallascityhall.com/departments/transportation/traffic-calming/Pages/How-to-request-a-Neighborhood-traffic-Calming-Program-In-Your-Neighborhood.aspx\"target=\"_blank\">Click Here</a>",
"keywords": "road bumps, hump, speed bump, traffic control, speeding",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "311RDFLO",
"service_name": "Roadway Flooded",
"description": "Use this for reporting flooded roadways. Public Works Customer Service will receive your request Monday through Friday from 8AM to 5PM. <b>If you believe the flooded roadway is creating a safety hazard, please call 911 instead of submitting this service request.</b>",
"keywords": "Flood, Road, Flooded",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "WATEROUTSIDE",
"name": "Water Outside",
"description": null
},
{
"code": "PUBSAFE",
"name": "Public Safety",
"description": null
},
{
"code": "DRAINAGE",
"name": "Unique",
"description": null
},
{
"code": "VISIBILITY",
"name": "Visibility",
"description": null
},
{
"code": "ROADWAY",
"name": "Roadway",
"description": null
}
]
}
},
{
"service_code": "Test001",
"service_name": "Rohit - Parking Violation",
"description": "The vehicle is not parked as per the rules.",
"keywords": "Vehicle, Parking",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "PARKCONCRN",
"name": "Parking Concerns",
"description": "This category can be used to submit requests regarding issues related to Parking.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWYf4QAG&d=/a/1U0000006yBT/nLVCaWZuLA5sZaU4QRh76blGRXuBbvgT1ArA8XSyatw",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "RT001",
"service_name": "Test311Rohit",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "CITYPARKS",
"name": "City Parks",
"description": "This category can be used to submit requests regarding Dallas City Parks",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfV5QAK&d=/a/1U0000006ya4/MQTQpp38YhVjaXnKr7HlFbDCb.x5VEN5ua0VlaNBAL0",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "SamalaTest",
"service_name": "SamalaTest",
"description": "SamalaTest description",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPIE",
"name": "Department of Permitting Inspection and Enforcement",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STSSNDRM",
"service_name": "Sand Removal Request",
"description": "Use this service request to request sand pick up after a snow/ice event. Major thoroughfares and bus routes are swept immediately after the snow/ice event. Secondary thoroughfares are swept within 30 days after an event by the private contractor for the city. This does not include residential streets. The estimated response time (ERT) for this service request is 14 business days.",
"keywords": "street, sweep, sweeping, sand removal, removed, remove, ice, snow",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "SANEXMPT",
"service_name": "Sanitation Annual 20 Cubic Yard Exemption",
"description": "Use to request the Sanitation Annual 20 Cubic Yard Exemption for your oversize collection of brush/bulk debris. Sanitation is limiting the load size for residential brush/bulk monthly pick-up to no more than 10 cubic yards. No estimates will be provided. For more information on the new brush/bulk regulations, please visit http://curbsidemanners.com/. A resident is subject to a collection fee for the removal of excessive brush/bulk, and may also be subject to a citation by Code Compliance for violating the limit (City Code Sec. 18-4 (h)(3)).\n\nThe excessive fee of $60 per five cubic yards will be directly billed to the Dallas Water Utilities account provided if the brush/bulk set out for removal is more than 10 cubic yards and a Sanitation Annual 20 Cubic Yard Exemption service request was not submitted, or the scheduled Sanitation Annual 20 Cubic Yard Exemption service request brush/bulk debris is over 20 cubic yards.",
"keywords": "Exemption, exception, exempt, 20, twenty, cubic, yards, yard, cost plus, cost-plus, brush, bulk, annual, sanitation, collection, July 1, program",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "SANBILSA",
"service_name": "Sanitation Billing - SAN",
"description": "Use this service request to ask questions regarding sanitation billing services and to request additional residential garbage roll carts. Be advised there is an additional fee of $11.81 for each additional residential garbage roll cart. Estimated time frame to receive an additional garbage roll cart can take up to 10 business days. The estimated response time for a service request of this nature is 3 business days.",
"keywords": "sanitation, billing, cost, charge, bill, roll cart, rollcart, rollcarts, roll carts, recycling, garbage, trash, commercial, questions, additional, remove, residential",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "SAROCASS",
"service_name": "Sanitation Commercial Roll Cart Services",
"description": "Use this service request for commercial business to request new roll cart services, make changes to your existing service, or cancel service . Commercial Accounts must have an active Dallas Water Utilities account to proceed with this request. The estimated response time for a request of this nature is 3 business days.",
"keywords": "commercial, business, roll, cart, carts, trash, recycle, recycling, garbage",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "COSTPLUS",
"service_name": "Sanitation Cost-Plus",
"description": "This service request is for on-demand collection of various brush and/or bulk solid waste materials for residential and/or commercial/business customers. A minimum fee of $50.00 plus tax will be directly billed to the associated Dallas Water Utilities account for services rendered but is subject to increase based upon the debris cubic yard load size inspection. Cost-Plus estimates are no longer provided by the Sanitation Districts. Items must be placed at the front curb or parkway (no alley or back pickup). Customers needing to dispose of brush and/or bulk items can also self-transport to the McCommas Bluff Landfill or one of the three transfer stations. The estimated response time for this service request is 3 business days. For additional information please visit: http://tiny.cc/52vtcz",
"keywords": "bulk, brush, pickup, building materials, large, cost, plus, pay, fee, sanitation, dispose, carry",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "SANBILDN",
"service_name": "Sanitation District Billing Dispute",
"description": "Use this service request only for sanitation billing disputes related to cost-plus or brush/bulk debris removal, commercial or pack-out garbage/recycle service, questions on frequency of service received, residential roll-cart(s) quantity, and property inspections. \n\nThe estimated response time for a service request of this nature is 3 business days.",
"keywords": "billing, dispute, wrong, refund, garbage, recycle, sanitation, roll cart, charge, remove, creek bank erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "LITTERCA",
"service_name": "Sanitation Litter Cans",
"description": "Use this service request for issues concerning the service of the litter can. These are the METAL containers found ON the median at a stop light or ON the sidewalk in front of a business. If the litter can is at a DART Station OR DART Bus Stop, contact DART at 214-749-3333. If your issue is with a grey garbage roll cart or a blue recycle roll cart, please use the Sanitation Roll Cart Maintenance/Delivery SR type. The estimated response time (ERT) for a request of this nature is 3 business days.",
"keywords": "litter can, litter, can, overflow, overflowing, full, trash, garbage, cans",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "MISBRSAN",
"service_name": "Sanitation Missed Brush/Bulk",
"description": "This service request is for residential use to report that your sanitation bulk and brush collection was missed. If Sanitation Services left an orange tag on missed items, please contact the district circled on the tag for more information before submitting this service request. Commercial/Business accounts are not currently serviced for bulk and brush collections; a Cost Plus SR must be created. The estimated initial response time for a service request of this nature is 5 business days. Missed bulk and brush service is resolved within 7 business days.",
"keywords": "brush, bulk, sanitation, missed, trash",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "SANMISGA",
"service_name": "Sanitation Missed Garbage",
"description": "Use this service request to report your missed garbage collection. Sanitation Services has until 6:00 P.M. to pick up garbage from the service location. If Sanitation Services left an orange tag on missed items, please contact the district circled on the tag for more information before submitting this service request. The estimated initial response time for a service request of this nature is 2 business days. Missed garbage services are resolved within 3 business days.",
"keywords": "roll, cart, carts, trash, missed, left behind, miss, collection, truck, sanitation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "SANMISRC",
"service_name": "Sanitation Missed Recycle",
"description": "Use this service request to report your missed recycle collection. Sanitation Services has until 6:00 P.M. to pick up recycle from the service location. If Sanitation Services left an orange tag on missed items, please contact the district circled on the tag for more information before submitting this service request. The estimated initial response time for a service request of this nature is 2 business days. Missed recycle services are resolved within 3 business days.",
"keywords": "roll, cart, carts, trash, recycle, recycling, missed, left behind, miss, collection, truck, sanitation",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "SANSERSA",
"service_name": "Sanitation Pack Out/Helping Hands",
"description": "Use this service request to request pack out or helping hands service. For an additional fee, customers can purchase Pack Out service for Sanitation crews to enter their property to collect garbage/recyclables from City issued roll carts. Customers who do not have an able bodied person living in the residence and can provide a letter from their physician may be eligible for this service for no additional cost through our Helping Hands program. Please note, all customers will continue to be charged the residential collection service rate and any other related Sanitation fees being billed. The estimated response time for a request of this nature is business 5 days.",
"keywords": "pack out, pack, out, helping, hands, disabled services, special, services, garbage, sanitation, recycling",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "SANDAMG",
"service_name": "Sanitation Property Damage",
"description": "Use this service request type to report damage to your property by sanitation trucks. Once the sanitation district receives the service request you will be contacted by a service agent within 3 working business days. Please enter a Sanitation Compliment/Complaint service request if you would also like to file a complaint against the driver. For damaged roll carts, use Sanitation Roll Cart Maintenance/Delivery service request. If damage is in alley, use Alley Repair service request type.",
"keywords": "property, damage, sanitation, trash, truck, garbage, ruts, damaged, hole, curb, sidewalk, recycling, recycle, brush, bulk, driver, drivers",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "SPSVSNOT",
"service_name": "Sanitation Roll Cart Maintenance/Delivery",
"description": "Use this service request to request residential new roll cart delivery, additional recycling roll carts, or maintenance of existing roll carts (commercial or residential). The fee for an additional garbage cart is $11.81. Estimated time frame to receive an additional garbage roll cart can take up to 10 business days. The estimated response time for a request of this nature is 3 business days.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SAN",
"name": "Sanitation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "SANITSERVS",
"name": "Sanitation Services",
"description": "This category can be used to submit requests regarding Trash, Roll carts, Garbage, etc."
}
]
}
},
{
"service_code": "GRAFFPRIPRO-DS-S",
"service_name": "Schedule Private Property-DS",
"description": "Use this SR for graffiti that has NOT been removed from a residential or commercial property, (this includes any structures and fencing).",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "DSC",
"name": "DS Service Requests",
"description": null,
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000bdRHcQAM&d=/a/1U0000006mFi/ime2ycUZQTvsP2xe_HYXHh8B__9LX7d3UnaNoX3Ni2A",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "GRAFFPRIPRO-DS-SR",
"service_name": "Schedule Private Property Request-DS",
"description": "Use this SR for graffiti that has NOT been removed from a residential or commercial property, (this includes any structures and fencing).",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "GRAFFPRIPRO-DS-S1",
"service_name": "Schedule Private Property-DS1",
"description": "Use this SR for graffiti that has NOT been removed from a residential or commercial property, (this includes any structures and fencing).",
"keywords": "graffiti, tag, paint, private, property",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "SCHOOLCRSNG",
"service_name": "School Crossing Guard",
"description": "Use to request a school crossing guard or report a crossing guard not at their post. Also use to report complaints, compliments and concerns related to school crossing guards, i.e., employee conduct, safety issues, information about the program, etc. The estimated response time for this service request is 3 business days.",
"keywords": "children, cross, crossing, elementary, guard, program, school",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CDS",
"name": "Court & Detention Services",
"phone": "Phone: (214) 670-0109",
"email": null,
"web_link": "http://dallascityhall.com/departments/courtdetentionservices/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "COURTDET",
"name": "Court and Detention Services",
"description": "This category can be used to submit requests regarding vehicles booted/towed, general court concerns (tickets, citations, jury duty, etc) and issues for the Marshall's Office."
}
]
}
},
{
"service_code": "SHELSCTR",
"service_name": "Scooter Share",
"description": "Use this request to report concerns regarding shared (electronic) scooters obstructing the city right of way. Contact the vendor directly regarding any other concern. This is not a City of Dallas funded program. It is currently a Pilot program. The estimated response time (ERT) for this service request is 2 hours.",
"keywords": "scooter, scooters, electric, electronic, shared, share, program, ride share, lime bike, limebike, bird, commute, vendor, complaint, obstruct, obstruction, street, alley",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "WTRASEWR",
"service_name": "Sewer Problems",
"description": "Use this service request to report sewer problems. The estimated response time (ERT) for this service request is 2 business days.",
"keywords": "water, sewer, sewage, stopped up, backing up, backed up, toilet issues, line blocked, flush, flushed, DWU, plumbing,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "WTRCONCRN",
"name": "Water Concerns",
"description": "This category can be used for concerns regarding Dallas Water Utilities."
}
]
}
},
{
"service_code": "STSSHROT",
"service_name": "Shopping Cart Pickup",
"description": "Use this service request to report five or more shopping carts that are blocking a street, alley or sidewalk. The city will NOT remove carts from private property. If a cart is located on private property, the citizen must move the cart to the parkway (grassy area between the street and sidewalk). The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "shopping cart, grocery cart, buggie, cart, blocking, in street, road, alley, sidewalk, store basket",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSSHOPP",
"service_name": "Shopping Carts - PBW",
"description": "Use this service request to report an abandoned shopping cart that is blocking a street, alley or sidewalk. This request for service will be dispatched to an emergency response truck to remove the shopping cart. **If cart is not abandoned notify Police/9-1-1 ** The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "shopping cart, grocery cart, buggie, cart, blocking, in street, road, alley, sidewalk, store basket",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STRCOMPL",
"service_name": "Short Term/Vacation Rental Survey",
"description": "The City of Dallas uses this service request to track and survey customers about possible issues regarding short term rental/vacation properties. Information provided in this service request will be used for tracking purposes only. If assistance from a service department is needed, please submit the appropriate service request in addition to this survey. Please note, this survey is regarding possible violations occurring when a property is rented out to a tenant temporarily (Ex AirBNB, Homestay, Vacasa, etc.)",
"keywords": "AirBNB, Air BNB, Short Term Rental, vacation, vacations, litter, noise, music, renting, guest, hotel, holiday, short, term, rental, rent",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "DPWTSWRP",
"service_name": "Sidewalk Replacement Program",
"description": "Use this service request to obtain a petition to participate in a cost share residential sidewalk replacement program that assists in replacing existing deteriorated residential sidewalks. ** Sidewalks are the responsibility of the home owner. ** This is a cost share program between the City and the citizen (home owner). Not for businesses. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "sidewalk, side walk, damage, deteriorated, broken, replace, repair, fix, replacement",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "SDWLKUTOBS",
"service_name": "Sidewalk Utility Obstruction",
"description": "Use this service request to report sidewalks obstructed by the positioning of a utility pole, fire hydrant, in ground/above ground utility box or permanent signage and does not meet ADA specifications. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "sidewalk, side walk, obstruction, utility pole, utility, box, above ground, in ground utility box, telecommunication box, traffic control, fire hydrant",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "SINFAMINSP",
"service_name": "Single Family Rental Inspection - CCS",
"description": "This is an INTERNAL Service Request used by Code for the purpose of tracking and documenting the inspections of Single Family Rental Properties. The estimated response time for this service request is 10 business days.",
"keywords": "single, family, rental, inspection, rent, register",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "SINFAMNEED",
"service_name": "Single Family Rental Needs Registration",
"description": "Use this service request to report rental property NOT registered with the City of Dallas or for issues and concerns related to the registration of rental property. The estimated response time for this service request is 10 business days.",
"keywords": "single, family, rent, rented, rental, property, dupex, condo, condominuim, duplex, duplexes, register, registration",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "CTYCODEVIOL",
"name": "City Code Violations",
"description": "This category can be used to submit requests related to Code Compliance issues."
}
]
}
},
{
"service_code": "DFDSMOKE",
"service_name": "Smoke Detector Request",
"description": "Use this request to inquire about a smoke detector for owner occupied single-family and duplex residences. This does not apply to rental properties such as apartments or rent houses. The estimated response time (ERT) for this service request is 2 business days.",
"keywords": "fire department, education, smoke detector, programs, fire safety, alarm, battery, replacement, replace, day light saving",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DFR",
"name": "Dallas Fire Rescue",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "STSSNWRM",
"service_name": "Snow/Ice Sanding - Hazardous - PBW",
"description": "Use this service request to report hazardous/emergency locations needing sanding during snow and/or icing conditions. **The City does not sand residential streets, only major thoroughfares. ** The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "ice, freeze, sand, snow, icing, icy, slipper snowing",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "CESSPECI",
"service_name": "Special Events Permit Request",
"description": "Use this service request to request a permit for any outdoor special event or commercial filming activity in the City of Dallas. This includes parades, foot races & street festivals. Not for permits issued for Dallas Convention Center or Fair Park. The estimated response time for this service request is 5 business days.",
"keywords": "permit, event, special event, race, run, party, block party, parade, events, foot race, races, festival, carnival, permit, film, movie, commercial, photoshoot",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CES",
"name": "Convention and Event Services",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "DPWSLC",
"service_name": "Speed Limit Change Request",
"description": "Use this request to request changes in speed limits for streets within the Dallas city limits. For freeways please contact TXDOT. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "speed, speeding, limit, road hump, speed bump, rumble strip, new, traffic, chronic, street, miles per hour, mph",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
},
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSSRDSR",
"service_name": "SRD - Street Repairs - PBW",
"description": "This is a PRIVATE service request type to be used ONLY by Public Works Department - Street Services Staff for extended street repair maintenance and surveys.",
"keywords": "street, hole, damage, hazardous, holes, rut, ruts, standing water, pot hole, pothole, maintenance, repair",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STSSRDAL",
"service_name": "SRD Alley Repair - PBW",
"description": "This is a PRIVATE service request type to be used ONLY by Public Works Department - Street Services Staff for extended alley repair maintenance and surveys.",
"keywords": "alley, hole, damage, hazardous, holes, rut, ruts, standing water, pot hole, pothole, maintenance, repair",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STSSRDCU",
"service_name": "SRD Curb and Gutter Repair - PBW",
"description": "This is a PRIVATE service request type to be used ONLY by Public Works Department - Street Services Staff for curb and gutter repair/maintenance and surveys.",
"keywords": "curb, gutter damage, hazardous, holes, standing water, maintenance, repair, inlet",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STSSRDIN",
"service_name": "SRD Inlet Top Repair - PBW",
"description": "This is a PRIVATE service request type to be used ONLY by Public Works Department - Street Services Staff for inlet top repair/maintenance and surveys.",
"keywords": "inlet, inlet top, drainage ditch damage, hazardous, maintenance, repair",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "SRDLINEG",
"service_name": "SRD Line and Grade Request - PBW",
"description": "This is a PRIVATE service request type to be used ONLY by Public Works Department - Street Services Staff to request a survey prior to installing a driveway approach.",
"keywords": "driveway approach, drive way, drive approach",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "SRDFORESTRY",
"service_name": "SRD Urban Forestry/ROW Tree Maintenance - PBW",
"description": null,
"keywords": "tree, trimming, median, right of way, street, tree hazard assessment, removal, traffic circle, triangle, maintenance",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STEELPLA",
"service_name": "Steel Plates in Street - PBW",
"description": "Use this service request to report loose or shifted steel plates over street excavation. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "steel plate, missing, cut in street, loose, hole, utility hole",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STORMDRAIN",
"service_name": "Storm Drainage/Flooding Complaint",
"description": "Use this service request to report flooding from rising water in creeks or an overflow of water in the street due to inadequately sized drainage system. Use this for non-emergency services only. The estimated response time for this service request is 5 business days.",
"keywords": "storm, dain, drainage, flood, flooding, rising, water, creek, overflow, complaint",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
},
{
"code": "TWM",
"name": "Trinity Watershed Management",
"phone": "(214) 671-9500",
"email": null,
"web_link": "http://dallascityhall.com/departments/trinitywatershedmanagement/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "STORMSEWLOC",
"service_name": "Storm Sewer Line Locate",
"description": "Use this service request to request a storm line-locate. A storm line-locate is most often needed when construction requires a vertical bore or a horizontal bore. Any activity that requires digging near a street or easement should have a line-locate prior to digging. Line-locates are occasionally requested so that construction can plan where to connect a storm drain.The estimated response time for this service request is 5 business days.",
"keywords": "storm, sewer, line, locate, dig, digging, construction",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "STORMCONURG",
"service_name": "Storm Water Construction Site Urgent",
"description": "DISPATCH USE ONLY - Use this service request to report sediment, solid waste, and liquid or construction waste leaving a construction site. The estimated response time for this service request is 3 business days.",
"keywords": "OEQS, OEQ, environment, environmental, stormwater, storm, water, construction, site, solid, waste, liquid, sediment, urgent, hazardous",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "STORMWTRFEE",
"service_name": "Storm Water Fees",
"description": "Use this service request to document and track calls related to Storm Water Fees. The estimated response time for this service request is 14 business days.",
"keywords": "bill, calculate, calculation, fee, fees, impervious, measured, rates, storm, survey, verification, water",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TWM",
"name": "Trinity Watershed Management",
"phone": "(214) 671-9500",
"email": null,
"web_link": "http://dallascityhall.com/departments/trinitywatershedmanagement/Pages/default.aspx"
},
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "311STPOL",
"service_name": "Stormwater Pollution",
"description": "This is to report stormwater pollution.",
"keywords": "Water, Flood, Street, Pollution, Drain",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "MAINTENANCE",
"name": "Maintenance",
"description": null
},
{
"code": "DRAINAGE",
"name": "Unique",
"description": null
},
{
"code": "WATEROUTSIDE",
"name": "Water Outside",
"description": null
},
{
"code": "CITYPROP",
"name": "City Property",
"description": null
},
{
"code": "PRIVPROP",
"name": "Private Property",
"description": null
}
]
}
},
{
"service_code": "STREETL1",
"service_name": "Street Light Repair",
"description": "Use this service request to request additional street lighting or a street light where none has existed. Also, to relocate an existing street light. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "street light, lighting, lamp, relocate, relocation, new, Oncor, TXU, light out",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": true,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "STREETLI",
"service_name": "Street Lamp/Light Maintenance",
"description": "Use this service request to report maintenance needed for a street lamp/light previously reported to Oncor. The estimated response time (ERT) for this service request is 5 business days. ** First time requests should be reported to Oncor 1-888-313-4747 or <a href=\"https://www.oncorstreetlight.com/\"target=\"_blank\">Click Here</a>",
"keywords": "street light, lighting, lamp, maintenance, Oncor, TXU, light out",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "STSROUST",
"service_name": "Street Repair",
"description": "Use this service request to report minor street repairs such as pot holes, standing water, damaged surface, broken curbs and gutters. The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "street damage,repair,hole,pot hole,standing water,Wheel Chair Ramp, Brick, Bridge, Buckling, Humps, Cracks, Culvert, Curb, Driveway, Gutter, Retaining Wall, Rods, Shoulder, Sidewalk, Sinking, Caving in, Culvert, Grading, Worn",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "STSDEBRO",
"service_name": "Street Spillage/Debris in Right of Way",
"description": "Use this service request to report hazardous spills or debris blocking the public right-of-way to include driving or travel lanes of traffic. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "spill, debris in road, roadway block, median, freeway, blocked, street, highway, lane, dropped, spillage",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "ENVQUALCON",
"name": "Environmental Quality Concerns",
"description": "This category is used to submit requests related to air quality, abandoned substances, and spills."
}
]
}
},
{
"service_code": "STSSWEEP",
"service_name": "Street Sweeping - Thoroughfares",
"description": "Use this request to report sweeping needed on major thoroughfares ONLY, no residential streets, private property or parking lots. If a Hazard (such as, glass or other harmful debris) exists on a residential street call 3-1-1 and refer to Street Spillage/Debris in Right-of-Way – Hazardous - PBW, and city crews will respond. The estimated response time (ERT) for this service request is 3 business days.\n\nNOTE: Sweeping is completed once a month along the scheduled route, weather permitting. The city has a systematic cleaning schedule that covers all major traffic thoroughfares within Dallas. Cleaning includes sweeping along the curb line at each location.",
"keywords": "street, cleaning, sweep, right of way, major lane, thoroughfare, maintenance, dirt, spill, trash in street, sweeping, clean, clear, traffic lane, lanes",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "DWPTSVQS",
"service_name": "Survey Questions - Public Right of Way",
"description": "Use this service request to request survey information on a City of Dallas public right-of-way. **Be advised the City does not do surveys for personal or private property. ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "survey, questions, information, public right of way, street, alley, sidewalk, dallas, city",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "MOWCITY",
"service_name": "Tax Foreclosure Property - CCS",
"description": "This is an INTERNAL service request for interdepartmental use only. It is use by Code Compliance to assign Mow and Clean duties to City of Dallas property. The estimated response time for this service request is 10 business days.",
"keywords": "mow, clean, weeds, tall, high, grass, shrubs, bushes",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "TESTABGRAFFITI",
"service_name": "GRAFFITI - AB",
"description": "To report graffiti within the city.",
"keywords": "Graffiti, spray paint, scribble, vulgar language, photo",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "SWCC",
"name": "SWCC",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CODEENFO",
"name": "Code Enforcement",
"description": null
},
{
"code": "SOLIWAST",
"name": "Soild Waste",
"description": null
}
]
}
},
{
"service_code": "Test_correspondence1",
"service_name": "Test correspondence",
"description": "This SR is used to test the correspondence. Do not change any config.",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "CODEENFO",
"name": "Code Enforcement",
"description": null
}
]
}
},
{
"service_code": "000001",
"service_name": "Test Deepika",
"description": "Call for any help on <a href=\"tel:919601029762\" value=\"+919601029762\">+91 9601029762</a>",
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "PJNTEST",
"name": "Test category test",
"description": null
}
]
}
},
{
"service_code": "KrishnaTestNEW",
"service_name": "Krishna Test new",
"description": "External Description",
"keywords": "A while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore turned to the Internet.\r\n\r\nThere were a couple of tools out there, but none of them met my standards and since I am a web designer I thought: why not do it myself and help others along the way? And... here is the result, hope it helps out!\r\nA while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore turned to the Internet.\r\n\r\nThere were a couple of tools out there, but none of them met my standards and since I am a web designer I thought: why not do it myself and help others along the way? And... here is the result, hope it helps out!A while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore turned to the Internet.\r\n\r\nThere were a couple of tools out there, but none of them met my standards and since I am a web designer I thought: why not do it myself and help others along the way? And... here is the result, hope it helps out!A while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore turned to the Internet.\r\n\r\nThere were a couple of tools out there, but none of them met my standards and since I am a web designer I thought: why not do it myself and help others along the way? And... here is the result, hope it helps out!A while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore turned to the Internet.\r\n\r\nThere were a couple of tools out there, but none of them met my standards and since I am a web designer I thought: why not do it myself and help others along the way? And... here is the result, hope it helps out!A while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore turned to the Internet.\r\n\r\nThere were a couple of tools out there, but none of them met my standards and since I am a web designer I thought: why not do it myself and help others along the way? And... here is the result, hope it helps out!A while back I needed to count the amount of letters that a piece of text in an email template had (to avoid passing any character limits). Unfortunately, I could not think of a quick way to do so on my macbook and I therefore8ie",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "NupoorTestNEW",
"service_name": "Nupoor Test new For Testing Purpose only",
"description": "Required location with alex_streetlight endpoint",
"keywords": "Test, Nupoor, New",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "PoojaTest",
"service_name": "Pooja Test",
"description": "Test",
"keywords": "Test, Pooja",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "TSTPJN",
"service_name": "Test Poojan",
"description": "This is test SR. Test link <a href=\"https://www.google.com\" target=\"_blank\">Click here</a>",
"keywords": "Incap",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "FOODSAFETEST",
"service_name": "Test Saumil - Health Issues",
"description": "Use this service request to report problems with retail food safety and hygiene within facilities such as restaurants, food trucks, grocery stores <a href=\"https://google.es\" target=\"_blank\" onclick=\"blockToggleCard()\">Click Here</a>",
"keywords": "Food, Safety, Poison, Sick, Ill, Facility, Sanitary, Grocery, Truck, Restaurant",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ANMLCR",
"name": "Animal Care",
"description": "This category can be used to submit SR",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVjQAK&d=/a/1U0000006yaE/7X89mUItcISE.QbwC8b8AfaVg52AUNcJD5ev_A63nkw",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "CITYPARKS",
"name": "City Parks",
"description": "This category can be used to submit requests regarding Dallas City Parks",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfV5QAK&d=/a/1U0000006ya4/MQTQpp38YhVjaXnKr7HlFbDCb.x5VEN5ua0VlaNBAL0",
"mime_type": "image/svg+xml"
}
]
},
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This Popular Case category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWRv7QAG&d=/a/1U0000006xrY/0Ez2BUATusDzczdc4.o9HPanAUmF4_u62vttDI7Etho",
"mime_type": "image/svg+xml"
}
]
}
]
},
"media_url": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000bgAGGQA2&d=/a/1U0000006t6d/FQp_3Gdy3yHy16JgdMNY0OR58q8LHRwLLutL5vkabPE",
"mime_type": "image/png"
}
]
},
{
"service_code": "Test_Ser",
"service_name": "Test Service Activity_Disha",
"description": "Test Service to check how it is working with the worker app",
"keywords": "Work, worker, disha",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "031420221",
"service_name": "Test shubham transfer",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "CITYROAD",
"service_name": "SR1 CITY ROAD 01",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "SRTCODE01",
"service_name": "Test Step SLA",
"description": "Test Step SLA",
"keywords": "Boundry, Atlanta, Chocolate",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "Test21",
"service_name": "Test21",
"description": null,
"keywords": "212",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "TestManan",
"service_name": "TestManan",
"description": "this is a dummy SR",
"keywords": "Manan",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "TMRQ",
"service_name": "Test Multi Recom Question",
"description": null,
"keywords": null,
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "TESTDELL1",
"service_name": "Testq",
"description": "<a href=\"https://www.google.com\" target=\"_blank\">Click here</a>",
"keywords": "Weeds, Tall grass, High shrubs, Test",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "NewTestSree1",
"service_name": "Test_Sree1",
"description": null,
"keywords": "Test, sree",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": []
}
},
{
"service_code": "TOWMOTVEH",
"service_name": "Towing Complaint",
"description": "Use this service request for concerns regarding towing companies, operators and services. Your name and phone number are required to continue with this request. The estimated response time for this service request is 3 business days.",
"keywords": "company, haul, tow, towing, motor, transportation, vehicle",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AVI",
"name": "Aviation",
"phone": "Phone: (214) 670-5683 (LOVE)",
"email": null,
"web_link": "http://dallascityhall.com/departments/aviation/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "PWTSTRTC",
"service_name": "Street Closure Request",
"description": "Use this service request if a permanent street closure is requested. A petition is involved and contact information is required to process request. ** Do not use for temporary closures for special events ** The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "street, close, closure, dead end, residential, congestion, speed, speeding, congested, no way out, dead end, excessive traffic, crime deterant",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "TRAFSIGN",
"service_name": "Traffic and Street Sign",
"description": "This service request should be used to report the need for maintenance on existing traffic or street signs, or to request new traffic or street signs.",
"keywords": "traffic, sign, street, missing, damaged, stop, construction, intersection, stop, yield",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Department of Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFFSIGN&SIGNAL",
"name": "Traffic Signs and Signals",
"description": "Includes requests for maintenance on traffic signs and signals or new traffic signs, signals, or street lights"
}
]
}
},
{
"service_code": "DPWCONSG",
"service_name": "Traffic Construction Signs",
"description": "Use this service request to report a problem with signage at construction sites on City of Dallas streets. (Ex. - signs that may be missing, moved or knocked over or signs that were left at a construction site once work has been completed.) The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "street, sign, traffic, construction, cone, orange, missing, damaged, moved, in wrong location, construction complete, remove sign",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "PWTTM",
"service_name": "Traffic Markings - Maintenance",
"description": "Use this service request for maintenance on all traffic markings for streets in Dallas city limits. This would include lane lines, center stripes, crosswalks, stop bars, lane delineations, etc. It does not include any curb markings. Maintenance on highways should go to the Texas Department of Transportation (TxDOT). The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "street marking, maintenance, cross walk, strip, stripes, lane line, lines, stop bar, crosswalk, center stripes, reflector button,repaint, re-paint, road hump, bump, speed hump,speed bump",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFICM",
"service_name": "Traffic Markings - New",
"description": "Use this service request for concerns related to new traffic markings. Including: lane line striping, edge lines, crosswalks, stop legends, etc. This can also be used to remove existing markings. A name, address, and daytime phone are required for this request. ** For highways or freeways please contact Texas Department of Transportation (TXDOT). ** The estimated response time (ERT) for this service request is 10 business days.",
"keywords": "new, sign, signal, light, flasher, school, turn, flashing, warning",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFIC2",
"service_name": "Traffic Markings - Work Order Installation - TRN",
"description": "** PRIVATE Service Request - to document markings work orders. **",
"keywords": "Markings, marking, work order, traffic",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "TRAFFIC8",
"service_name": "Traffic Markings Broken Traffic Button - TRN",
"description": "Use this service request to report broken traffic buttons. Traffic buttons usually refer to the large cast iron buttons used for turn lane designation on City streets. Include the cross streets for location. **For small reflective button - create Traffic Markings - Maintenance. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "broken, button, reflector, traffic,cast iron, lane, turn",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFI14",
"service_name": "Traffic Sign - Other Dispatch - TRN",
"description": "DISPATCH USE ONLY. Do not use for initial intake. Use only if it is an EMERGENCY Call. All routine calls should be entered under \"TRAFFIC SIGN - MAINTENANCE - OTHER\". The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "trafic sign, other dispatch",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFIC6",
"service_name": "Traffic Sign - Visibility Obstruction TRN",
"description": "Use this service request to report visibility obstructions for stop, yield or one-way signs only. Place all other signs on Traffic Sign - Maintenance (Other). The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "one way, wign, stop, knock down, yield, knocked, missing",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
},
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRFSGKDN",
"service_name": "Traffic Sign Knockdown",
"description": "Use this service request to report knocked down or missing stop signs, yield signs or one-way signs only. Place all other signs on Traffic Sign - Maintenance (Other).",
"keywords": "one way, sign, stop, knock down, yield, knocked, missing",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFMOT",
"service_name": "Traffic Sign Maintenance (Other)",
"description": "Use this service request to report non-hazardous problems with traffic signs in need of maintenance, i.e. faded, damaged, down, etc. Signs would include street name blades, school crossing, dip, no parking, speed limit, etc. Signs for businesses or parking lots are the owner's responsibility. **Please call 3-1-1 if a STOP, ONE WAY or YIELD sign is down. ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "traffic sign, other maintenance, repair, damaged, faded,down, broken, leaning",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFIC7",
"service_name": "Traffic Signal - All Out - TRN",
"description": "Use this service request to report a traffic signal at a location where signal lights are out in all four directions. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "signal light out, all lights, all out, no lights, power failure, bulb out, street light, light",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "DPWTSMC",
"service_name": "Traffic Signal - Bulb Out/NonConflict Hd Trn/VO - TRN",
"description": "Use this service request to report traffic signal bulbs out, a non-conflicting traffic signal head that is turned or misaligned and a non-hazardous signal visibility obstruction. The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "Traffic, Signal, Bulb, Signal Maintenance, Bulb out, obstruction, visibility, street light, light, creek bank erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "PWTTRSIE",
"service_name": "Traffic Signal - Engineering - TRN",
"description": "Private SR - Use to document traffic signal timing.",
"keywords": "timing, signal, not changing on time, light too long, Left Turn Not Coming Up, Left Turn Sequence, Long Red, Night Flash Start,End Time, Pedestrian Crossing, Progression,Coordination, Short Green,red",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "PWTTSF",
"service_name": "Traffic Signal - Flashing - TRN",
"description": "Use this service request to report signals that are flashing a single color. Be sure to designate what colors are flashing and what direction. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "light flashing, signal light flashing, blinking light, creek bank erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "PWTTSK",
"service_name": "Traffic Signal - Knockdown - TRN",
"description": "Use this service request to report repair or replacement of traffic signals that have been knocked down. In high volume areas, portable stops or portable signals will be installed until the signal is replaced. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "signal light knockdown, knocked down, damaged light",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "NEWSIGNL",
"service_name": "Traffic Signal - New",
"description": "Use this service request to request the installation of a new traffic signal/light or to request a traffic signal be removed. Signals also include left turns and warning flashers. **A name, address and daytime phone are required. **",
"keywords": "new, signal, light, flasher, turn, flashing, warning, street light",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
},
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "DPWTROTD",
"service_name": "Traffic Signal - Other Dispatch - TRN",
"description": "Use this Service Request to report or request miscellaneous signal repair not covered elsewhere. This may include: routine repairs needed on traffic signals and pedestrian signal repairs such as push button not working. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "signal light repair, other signal concerns, issue, damage,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "DPWTST",
"service_name": "Traffic Signal - Timing - TRN",
"description": "Use this service request type to request changes in timing patterns of traffic signals. The request may need to be referred to an engineer after the technician physically checks the signal in the field. A name, address, and daytime phone are required for this service request. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "timing, signal, not changing on time, light too long, Left Turn Not Coming Up, Left Turn Sequence, Long Red, Night Flash Start, End Time, Pedestrian Crossing, Progression, Coordination, Short Green, red, street light, light",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "PWTSHT",
"service_name": "Traffic Signal Head Turn (Conflicting) - TRN",
"description": "Use this service request to report traffic signal heads that are turned to show motorists two different colors of indication for same direction of travel at the same time. Conflicting means - Driver can see 2 different colors - Example: They see both a green light and a red light or there is NO color for one or more indicators for direction of travel. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "signal different color lenses, two different colors, same direction, conflicting view, non-conflicting, red, amber, green",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFSSF",
"service_name": "Traffic Signal School Flasher Maintenance - TRN",
"description": "Use this service request to report or request maintenance or repairs to school flashers. This is a dispatched request . **** IMPORTANT - Please enter school flasher requests with a block number and street name. **** The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "school light flashing, blinking light not working, school flasher, flashing at wrong time, Head turn, Knockdown, Leaning, Leaning in traffic, Not flashing, Obstructed",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "PWTTOSS",
"service_name": "Traffic Signal Stuck - TRN",
"description": "Use this service request type when the traffic signal is stuck on one color or the indication is not changing. This service request requires the color and direction of travel. This is a dispatched request. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "light stuck, signal stuck, one color, light not changing, street light, light",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFICS",
"service_name": "Traffic Signals",
"description": "This service request should be used to report the need for maintenance on existing traffic signals, or to request new traffic signals.",
"keywords": "traffic, signal, street, missing, damaged, stop, construction, intersection, light, blink, semáforo",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Department of Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFFSIGN&SIGNAL",
"name": "Traffic Signs and Signals",
"description": "Includes requests for maintenance on traffic signs and signals or new traffic signs, signals, or street lights"
}
]
}
},
{
"service_code": "PWTTSO",
"service_name": "Traffic Signal - Visibility Obstruction - TRN",
"description": "Use this service request to report visibility obstructions to traffic signals such as limbs, bird nests, bushes, etc. The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "signal light obstructed, leaning down, damaged, limbs, tree, bird nest, bush, bushes, graffiti",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "TRN",
"name": "Transportation",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRAFSIGNSIGNAL",
"name": "Traffic Signs and Signals",
"description": "This category can be used to submit requests related to traffic signs, and signals."
}
]
}
},
{
"service_code": "TRAFFVIOL",
"service_name": "Chronic Traffic Violations",
"description": "Use this service request to report traffic violations that reoccur such as speeding, using cell phones in an active school zone, street racing and red light/traffic sign violations at/in a specific area or location. NOT for PARKING violations. NOTE: For emergencies call 9-1-1. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "Chronic traffic problems, concerns, running red light, ran stop sign, speeding, racing, school zone phone use, drag racing",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPD",
"name": "Police Department",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "NONEMPOLFIR",
"name": "Non-Emergency Police and Fire Services",
"description": "This category can be used to submit requests regarding Parking, Panhandling, Fire Inspection, Request Additional Police Patrols, Smoke Detector, Building Occupancy"
}
]
}
},
{
"service_code": "TRANSCOMP",
"service_name": "Transportation Complaint",
"description": "Use this service request for concerns regarding transportation services such as ambulances, limousines and taxi's, as well as, non-motorized transportation, i.e., carriages, petty cabs, trolley's, etc. Also use to request regulation of drivers, permits and companies. Contact information is required to submit this service request. The estimated response time for this service request is 3 business days.",
"keywords": "transportation, complaint, ambulance, EMS, emergency, limo, limousine, taxi, petty, cab, horse, buggy, carriage, trolley, permit, regulate, regulation, driver, company",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "AVI",
"name": "Aviation",
"phone": "Phone: (214) 670-5683 (LOVE)",
"email": null,
"web_link": "http://dallascityhall.com/departments/aviation/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "TRANSPOREG",
"name": "Transportation and Regulation",
"description": "This category can be used to submit requests regarding issues related to Transportation and Regulation."
}
]
}
},
{
"service_code": "TRSHPKUP",
"service_name": "Trash Pickup",
"description": "Use this service request to report a missed trash pickup, missed heavy trash pickup, or to schedule a trash pickup",
"keywords": "trash, waste, 96, gallon, pickup, missed, miss, republic, cart, can, container, heavy, freon, solid",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "DPW",
"name": "Department of Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "TRASHSERV",
"name": "Trash Services",
"description": "Includes missed trash pickup, broken cart or new trash cart requests and debris or illegal dumping"
}
]
}
},
{
"service_code": "STSTRROW",
"service_name": "Tree down/Low Limbs",
"description": "Use this request to report trees down in the street or alley, leaning trees that are about to fall into the street, alley, or onto public rights of ways, and low limbs hanging over into the street or sidewalk. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "tree, down, limb, street, alley, fallen, leaning, Low hanging limbs, Tree down",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "TRLEVEEMOW",
"service_name": "Trinity River Levee Mowing/Maintenance",
"description": "Use this service request to report that the Trinity River Levee or Retention/Detention Basin needs mowing. The estimated response time (ERT) for this service request is 7 business days.",
"keywords": "trinity, river, levee, mow, mowing, maintenane, manage, management, basin, high, weeds",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "CRKSTDRWAT",
"name": "Creeks, Streams, Storm Drains, and Waterways",
"description": "This category can be used to submit requests regarding creeks, streams, storm drains, and waterways."
}
]
}
},
{
"service_code": "FSUTILIT",
"service_name": "Utility Complaint/Information",
"description": "Use this service request for utility complaints or utility information. If request is related to an Out of Order Street Light, please use SR type \"Street Lighting - Maintenance.\" The estimated response time for a service request of this nature is 10 business days.",
"keywords": "utility, complaint, budget, electricity, equipment, service, cable, gas, telephone, pole, poles",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OFS",
"name": "Office of Budget",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "POPSVCRQ",
"name": "Popular Case Categories",
"description": "This category lists requests that are frequently requested or used.",
"category_icon": [
{
"url": "https://incapsulate311-qc-dev-ed.my.salesforce.com/sfc/dist/version/download/?oid=00D1U000000F6fVUAS&ids=0681U00000cWfVAQA0&d=/a/1U0000006ya9/kvZWKHh683vJ1niZBL6ViS6yGkmq8eH19GFAWkVf5FU",
"mime_type": "image/svg+xml"
}
]
}
]
}
},
{
"service_code": "DPWTUCNW",
"service_name": "Utility Cut/Hazardous - PBW",
"description": "Use this service request type to report concerns about cuts made in street, alley or sidewalk that are hazardous. A utility cut is when a contractor has cut an opening into the street and covers the hole up with a steel plate because work is not finished. ** Utility Cuts are generally - SQUARE, if other please complete a Street Repair - Routine SR. ** The estimated response time (ERT) for this service request is 1 business day.",
"keywords": "steel plate, missing, cut in street, loose, hole, utility hole",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "UTILITYC",
"service_name": "Utility Cut - Routine",
"description": "Use this service request type to report concerns about cuts made in the street, alley or sidewalk made by utility companies. A utility cut is when a contractor has cut an opening into the street and covers the hole up with a steel plate because work is not finished. ** Utility Cuts are generally - SQUARE, if other please complete a Street Repair - Routine SR. ** The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "steel plate, missing, cut in street, loose, hole, utility hole",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "Ve_Accident",
"service_name": "Vehicles Accident",
"description": "Vehicles Accident",
"keywords": null,
"group": null,
"metadata": false,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [],
"service_categories": [
{
"code": "Vehicle",
"name": "Vehicle Issues",
"description": "This is for the Test category"
}
]
}
},
{
"service_code": "STSVIOBH",
"service_name": "Visibility Obstruction - Hazardous - PBW",
"description": "Use this request to report a hazardous visibility obstruction caused by overgrown vegetation blocking the view of traffic. The estimated response time (ERT) for this service request is 1 calendar day.",
"keywords": "visibilty obstruction, obstructed, shrub, bush, tree limb, blocking",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "WASTEFRABUSE",
"service_name": "Waste/Fraud/Abuse",
"description": "Use this service request to report any type of abuse, waste or fraud of City resources such as: violation of policies, time/wage and work hours abuse, falsification of information, etc. The estimated response time for this service request is 5 business days. This link provides other topics which might be reported as fraud, waste and abuse: <a href=\"https://secure.ethicspoint.com/domain/media/en/gui/56034/issues.html?clientid=56277&locationid=-1&override=yes&agreement=no\">https://secure.ethicspoint.com/domain/media/en/gui/56034/issues.html?clientid=56277&locationid=-1&override=yes&agreement=no</a>",
"keywords": "abuse, fraud, fraudulent, illegal, resources, waste, water",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CAO",
"name": "Office of City Auditor",
"phone": "Phone: (214) 670-3223",
"email": null,
"web_link": "http://dallascityhall.com/departments/auditor/Pages/default.aspx"
}
],
"service_categories": [
{
"code": "MISCONCRN",
"name": "Miscellaneous Concerns",
"description": "This category can be used to submit requests for miscellaneous city issues and concerns."
}
]
}
},
{
"service_code": "WTRABIL1",
"service_name": "Water Payments & Billing Inquiry",
"description": "Use this service request if you have a question regarding your monthly water bill statement or payments made to your account. Do Not Use For: Restoration of service, service discontinuance, new service or theft of water. Please call Customer Service at 214-651-1441. For questions about garbage pickup call 311. The estimated response time for this service request is 4 business days.",
"keywords": "water, billing, bill, payment, payments, pay station, epay, drop box, walk in, DWU, online, phone",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "WTRCONCRN",
"name": "Water Concerns",
"description": "This category can be used for concerns regarding Dallas Water Utilities."
}
]
}
},
{
"service_code": "WTRPOLLURG",
"service_name": "Water Pollution Urgent",
"description": "DISPATCH USE ONLY - Use this service request to report dumping of any materials on City or vacant property that is exposed to rain or that can enter into a creek, river or lake. Use this service request if an emergency or urgent response is needed.",
"keywords": "abandoned, spill, leak, leaking, exposed, urgent, waste, substance, drum, barrel, container, hazardous",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "WTR",
"name": "Water Utilities",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
},
{
"service_code": "WATQUEST",
"service_name": "Water Questions",
"description": "Use this service request if you have a general request or concern related to water that is NOT an emergency. Please contact 214-651-1441 for water quality, stopped sewer, sewer overflow, main or main leaks, theft of water, service restoration, service discontinuance, or any dangerous situation. The estimated response time for this service request is 4 business days.",
"keywords": "water, questions, general, concern, DWU",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "WTRCONCRN",
"name": "Water Concerns",
"description": "This category can be used for concerns regarding Dallas Water Utilities."
}
]
}
},
{
"service_code": "WALILOSC",
"service_name": "Water/Wastewater Line Locate",
"description": "FOR BUSINESS/COMMERCIAL USE ONLY. Use this to request a scheduled water/wastewater line locate from Dallas Water Utilities. Be advised only ONE location per SR is allowed. If water lines are 'outside' the city of Dallas please call 8-1-1. NOT for RESIDENTIAL USE. The estimated response time for this service request is 1 calendar day.",
"keywords": "water, wastewater line, locate, waste,Emergency, Mark and Go, Schedule Meet",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "311",
"name": "311 Customer Service Center",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "WTRCONCRN",
"name": "Water Concerns",
"description": "This category can be used for concerns regarding Dallas Water Utilities."
}
]
}
},
{
"service_code": "WHEELCHA",
"service_name": "Wheel Chair Ramp/Curb Cuts",
"description": "Use this service request for concerns regarding the installation of a Wheel Chair Ramp, Curb Cut, or Barrier Free Ramp at a city street intersection. The estimated response time (ERT) for this service request is 3 business days.",
"keywords": "street, wheel chair ramp, curb cut, handicap ramp, wheel chair cut, wheelchair",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "PBW",
"name": "Public Works",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": [
{
"code": "ALLSTRTSIDE",
"name": "Streets, Alleys, and Sidewalks",
"description": "This category can be used to report requests for Alleys, Streets, Sidewalks, Potholes, etc."
}
]
}
},
{
"service_code": "WOODVENDOR",
"service_name": "Wood Vendor License",
"description": "This is a INTERNAL service request used by Code Compliance to document Illegal Wood Vending. The estimated response time for this service request is 10 business days.",
"keywords": "sell, selling, wood, vending, vendor,",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "CCS",
"name": "Code Compliance",
"phone": "Phone: (214) 670-5708",
"email": null,
"web_link": "http://dallascityhall.com/departments/codecompliance/Pages/default.aspx"
}
],
"service_categories": []
}
},
{
"service_code": "YARDWASTE",
"service_name": "Yard Waste",
"description": "Use this service request to report the dumping and blowing of yard debris such as grass clippings and leaves into the street, alley, creek, lake, river or storm drain/inlet. The estimated response time for this service request is 5 business days.",
"keywords": "OEQS, OEQ, environment, environmental, stormwater, storm, water, yard, waste, leaves, grass, clippings, fertilizer, dump, dumping, blow, blowing, inlet, creek bank erosion",
"group": null,
"metadata": true,
"type": "realtime",
"definitions": {
"view_only_sr": false,
"service_departments": [
{
"code": "OEQ",
"name": "Environmental Quality",
"phone": null,
"email": null,
"web_link": null
}
],
"service_categories": []
}
}
]