MOHD IRFAN RESUME

Mohd Irfan
Ho No 15, Village Farana, Post Khurja, District Bulandshahr UP, 203131
+91 9634106708
mbairfanmohd@gmail.com
LinkedIn: https://www.linkedin.com/in/mohd-irfanmba

Summary:
Dedicated professional with a proven track record in integrated sales and customer success leadership. Skilled in customer strategy, team management, client relations, and data analysis. Seeking a dynamic role as a Hindi language expert in the New Brunswick Pilot Program, with a focus on leveraging my skills to contribute to the organization's success. Enthusiastic about diverse experiences, capturing moments, music, and sports.

Experience:

Sales Manager | Jul 2021 - Jan 2023
VAPA TECHNOLOGY, Ghaziabad
- Led a high-performing sales team of 15 associates, achieving a 25% increase in quarterly revenue through strategic sales planning and targeted customer acquisition initiatives.
- Developed and implemented comprehensive sales training programs, resulting in a 35% improvement in the team's ability to meet and exceed monthly sales targets.
- Established and nurtured strong relationships with key clients, increasing customer retention by 95%.
- Spearheaded a high-performing sales team, consistently exceeding monthly targets by 20% through strategic planning, motivation, and coaching.
- Developed and executed innovative sales strategies resulting in a 30% increase in revenue and market share within the first year of tenure.
- Established and nurtured key client relationships, resulting in a 40% growth in repeat business and referrals.
- Streamlined sales processes and implemented CRM software, boosting team productivity by 25% and enhancing customer satisfaction.

Dealer Success Executive | Feb 2018 - Jun 2021
OLX GROUP, New Delhi
- Established and nurtured strong relationships with dealers in the used car industry, addressing queries and ensuring a smooth partnership experience.
- Guided new dealers through onboarding, providing training on effective listing, management, and promotion of used car inventory.
- Monitored dealers' performance metrics, analyzed data, and offered insights to enhance listings' visibility and effectiveness.
- Swiftly addressed technical issues, troubleshooting problems to ensure positive user experience.
- Conducted performance reviews with dealers, collaborated on action plans for growth.
- Stayed updated on competitors to provide input for staying competitive and innovative.

Internal Auditor | Jul 2016 - Feb 2018
VGNC Chartered Accountant, Ghaziabad
- Identified and assessed risks, developed audit plans, and evaluated internal controls.
- Conducted detailed audits, analyzed financial data, and recommended improvements.
- Prepared clear and concise audit reports, provided insights to enhance organizational performance.
- Ensured compliance with laws, regulations, and internal policies.

Education:

M.B.A. in Finance | Aug 2014 - Jun 2016
Dr. A.P.J Abdul Kalam Technical University, Bulandshahr

B.B.A. in Business Administration | Jul 2012 - Jun 2014
C.C.S University, Bulandshahr

High School Diploma - Mathematics and Science | Jul 2011 - Jun 2012
State Board Uttar Pradesh, Bulandshahr

High School Diploma - Mathematics and Science | Jul 2008 - Jun 2009
State Board Uttar Pradesh, Bulandshahr

Skills:
Communication, Problem Solving, Critical Thinking, Adaptability, Time Management, Teamwork, Leadership, Attention to Detail, Technical Proficiency, Analytical Skills, Creativity, Networking, Ethical Decision-Making

Languages:
English (Fluent), Hindi (Native)

[Optional: Tailor the CV further by highlighting any transferable skills that align with the New Brunswick Pilot Program's criteria, such as adaptability, problem solving, language proficiency, or relevant experience.]