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func (s *chatService) mapCategory(salesforceCaseCategory *salesforce.CaseCategory) *dtos.SupportCategory {
	ticketTypeGroup := dtos.SupportCategory{
		Label: salesforceCaseCategory.Label,
		Value: salesforceCaseCategory.Value,
	}

	if len(salesforceCaseCategory.Items) > 0 {
		for _, item := range salesforceCaseCategory.Items {
			ticketTypeGroup.Items = append(ticketTypeGroup.Items, s.mapCategory(item))
		}
	}

	return &ticketTypeGroup
}