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{
"admin_tool_config": {
"ticket": [
{
"ticket_type_id": 301,
"category": [
{
"id": 6,
"name": {
"en": "cat 1 and the Textt"
},
"icon": "e904"
},
{
"id": 34,
"name": {
"en": "edd4s "
},
"icon": "d3e"
}
],
"priority": [
{
"id": 2,
"name": {
"de": "Priority 1",
"en": "Priority 1"
},
"icon": "e406"
},
{
"id": 17,
"name": {
"en": "f4",
"de": "d4d"
},
"icon": "f4f4"
}
],
"time_trackShort_minute": [],
"time_trackShort_message": [
{
"id": 9,
"name": {
"de": "rfd",
"en": "de4s"
},
"icon": null
}
],
"general_setting": {
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
"ticket_status": [
{
"id": 5,
"name": {
"de": "Open",
"en": "Open"
},
"order": 2,
"color": "#ff463d03",
"icon": null,
"is_active": true,
"is_editable": false
},
{
"id": 6,
"name": {
"de": "Close",
"en": "Close"
},
"order": 3,
"color": "#ff3b3535",
"icon": null,
"is_active": true,
"is_editable": false
}
]
},
{
"ticket_type_id": 304,
"category": [
{
"id": 29,
"name": {
"de": "kategorie",
"en": "kat en"
},
"icon": null
},
{
"id": 42,
"name": {
"de": "ss",
"en": "ss"
},
"icon": "e33e"
}
],
"priority": [
{
"id": 12,
"name": {
"de": "Deutsche priority ",
"en": "English printing "
},
"icon": null
},
{
"id": 27,
"name": {
"de": "ss",
"en": "ww"
},
"icon": "sss"
}
],
"time_trackShort_minute": [
{
"id": 3,
"name": {
"de": "10 Minutes",
"en": "10 Minutes"
},
"time": "10",
"icon": null
},
{
"id": 4,
"name": {
"de": "15 minutes",
"en": "15 Minute"
},
"time": "15",
"icon": null
},
{
"id": 5,
"name": {
"en": "Custom",
"de": "Custom"
},
"time": "99",
"icon": null
},
{
"id": 29,
"name": {
"de": "fr",
"en": "dr"
},
"time": "25",
"icon": null
}
],
"time_trackShort_message": [
{
"id": 2,
"name": {
"de": "Forgot to Start"
},
"icon": null
},
{
"id": 6,
"name": {
"de": "Arbeitsvorbereitung"
},
"icon": null
},
{
"id": 7,
"name": {
"de": "Entwicklung"
},
"icon": null
},
{
"id": 8,
"name": {
"de": "temp",
"en": "temp"
},
"icon": null
}
],
"general_setting": {
"is_ticket_chat_entry_new_user_added": false,
"is_ticket_chat_entry_user_removed": true,
"is_ticket_chat_entry_new_tracked_time_added": true,
"is_ticket_chat_entry_new_material_added": true,
"is_ticket_chat_entry_new_ticket_info_added": true,
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":false,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":false}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":false}"
},
"ticket_status": [
{
"id": 7,
"name": {
"de": "Open",
"en": "Open"
},
"order": 2,
"color": null,
"icon": null,
"is_active": true,
"is_editable": false
},
{
"id": 8,
"name": {
"de": "Close",
"en": "Close"
},
"order": 3,
"color": null,
"icon": "f070",
"is_active": true,
"is_editable": false
},
{
"id": 34,
"name": {
"de": "4",
"en": "4"
},
"order": 5,
"color": null,
"icon": null,
"is_active": true,
"is_editable": false
}
]
},
{
"ticket_type_id": 0,
"category": [
{
"id": 30,
"name": {
"en": "Kategorie 1 eeeee",
"de": "Kategorie 1"
},
"icon": "f005"
},
{
"id": 32,
"name": {
"de": "cat 2 ",
"en": "cat 2 "
},
"icon": "901"
},
{
"id": 43,
"name": {
"de": "mmmmmm",
"en": "mmmmmmn"
},
"icon": null
}
],
"priority": [],
"time_trackShort_minute": [],
"time_trackShort_message": [],
"general_setting": null,
"ticket_status": []
},
{
"ticket_type_id": 3,
"category": [
{
"id": 33,
"name": {
"de": "check",
"en": "check"
},
"icon": "ggg"
}
],
"priority": [
{
"id": 16,
"name": {
"de": "pr1",
"en": "pr1"
},
"icon": "aaa"
}
],
"time_trackShort_minute": [
{
"id": 10,
"name": {
"de": "45 Minuten",
"en": "45 Minutes"
},
"time": "45",
"icon": null
}
],
"time_trackShort_message": [],
"general_setting": null,
"ticket_status": [
{
"id": 13,
"name": {
"de": "srart",
"en": "start"
},
"order": 2,
"color": "#ff9c27b0",
"icon": null,
"is_active": true,
"is_editable": false
}
]
},
{
"ticket_type_id": 12,
"category": [
{
"id": 35,
"name": {
"de": "Home",
"en": "Home "
},
"icon": "e904"
}
],
"priority": [
{
"id": 18,
"name": {
"de": "normal",
"en": "normal "
},
"icon": "e904"
},
{
"id": 19,
"name": {
"de": "Eilt !",
"en": "Eilt !"
},
"icon": "e904"
}
],
"time_trackShort_minute": [
{
"id": 11,
"name": {
"de": "forgot to start",
"en": "forgot to start"
},
"time": "10",
"icon": null
}
],
"time_trackShort_message": [
{
"id": 12,
"name": {
"de": "forgot to start",
"en": "forgot to start"
},
"icon": null
}
],
"general_setting": {
"ticket_type": "Ticket"
},
"ticket_status": [
{
"id": 14,
"name": {
"de": "Open",
"en": "Open"
},
"order": 2,
"color": "#ff8bc34a",
"icon": null,
"is_active": true,
"is_editable": false
}
]
},
{
"ticket_type_id": 316,
"category": [
{
"id": 36,
"name": {
"de": "kategorie",
"en": "kat en"
},
"icon": null
}
],
"priority": [
{
"id": 20,
"name": {
"de": "Deutsche priority ",
"en": "English printing "
},
"icon": null
}
],
"time_trackShort_minute": [
{
"id": 14,
"name": {
"de": "10 Minutes",
"en": "10 Minutes"
},
"time": "10",
"icon": null
},
{
"id": 15,
"name": {
"de": "15 minutes",
"en": "15 Minute"
},
"time": "15",
"icon": null
},
{
"id": 16,
"name": {
"en": "Custom",
"de": "Custom"
},
"time": "99",
"icon": null
}
],
"time_trackShort_message": [
{
"id": 13,
"name": {
"de": "Forgote to Start",
"en": "Forgot to start"
},
"icon": null
},
{
"id": 17,
"name": {
"de": "Arbeitsvorbereitung"
},
"icon": null
},
{
"id": 18,
"name": {
"de": "Entwicklung"
},
"icon": null
},
{
"id": 19,
"name": {
"de": "temp",
"en": "temp"
},
"icon": null
}
],
"general_setting": null,
"ticket_status": [
{
"id": 18,
"name": {
"de": "Open",
"en": "Open"
},
"order": 2,
"color": "#22b2ff59",
"icon": null,
"is_active": true,
"is_editable": false
},
{
"id": 19,
"name": {
"de": "Close",
"en": "Close"
},
"order": 3,
"color": "#FF0000",
"icon": null,
"is_active": true,
"is_editable": true
}
]
},
{
"ticket_type_id": 324,
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{
"id": 37,
"name": {
"de": "kategorie",
"en": "kat en"
},
"icon": null
}
],
"priority": [
{
"id": 21,
"name": {
"de": "Deutsche priority ",
"en": "English printing "
},
"icon": null
}
],
"time_trackShort_minute": [
{
"id": 21,
"name": {
"de": "10 Minutes",
"en": "10 Minutes"
},
"time": "10",
"icon": null
},
{
"id": 22,
"name": {
"de": "15 minutes",
"en": "15 Minute"
},
"time": "15",
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},
{
"id": 23,
"name": {
"en": "Custom",
"de": "Custom"
},
"time": "99",
"icon": null
}
],
"time_trackShort_message": [
{
"id": 20,
"name": {
"de": "Forgote to Start",
"en": "Forgot to start"
},
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},
{
"id": 24,
"name": {
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},
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},
{
"id": 25,
"name": {
"de": "Entwicklung"
},
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},
{
"id": 26,
"name": {
"de": "temp",
"en": "temp"
},
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}
],
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"ticket_status": [
{
"id": 21,
"name": {
"de": "Open",
"en": "Open"
},
"order": 2,
"color": "#22b2ff59",
"icon": null,
"is_active": true,
"is_editable": false
},
{
"id": 22,
"name": {
"de": "Close",
"en": "Close"
},
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"color": "#FF0000",
"icon": null,
"is_active": true,
"is_editable": true
}
]
},
{
"ticket_type_id": 302,
"category": [
{
"id": 41,
"name": {
"de": "er",
"en": "er"
},
"icon": "dr"
}
],
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{
"id": 26,
"name": {
"de": "bb",
"en": "b"
},
"icon": "bb"
}
],
"time_trackShort_minute": [
{
"id": 27,
"name": {
"de": "d",
"en": "f"
},
"time": "52",
"icon": null
}
],
"time_trackShort_message": [
{
"id": 28,
"name": {
"de": "dd"
},
"icon": null
}
],
"general_setting": {
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
"ticket_status": [
{
"id": 1,
"name": {
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"en": "Open"
},
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"is_active": true,
"is_editable": true
},
{
"id": 2,
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"en": "Close"
},
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"is_active": true,
"is_editable": true
}
]
},
{
"ticket_type_id": 303,
"category": [],
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{
"id": 9,
"name": {
"de": "ggggg",
"en": "ggggg"
},
"icon": "e00e"
}
],
"time_trackShort_minute": [],
"time_trackShort_message": [],
"general_setting": {
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
"ticket_status": [
{
"id": 3,
"name": {
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"en": "Open"
},
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"icon": null,
"is_active": true,
"is_editable": true
},
{
"id": 4,
"name": {
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"en": "Close"
},
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"color": "#FF0000",
"icon": null,
"is_active": true,
"is_editable": true
}
]
},
{
"ticket_type_id": 444,
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"priority": [],
"time_trackShort_minute": [],
"time_trackShort_message": [],
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"ticket_status": [
{
"id": 9,
"name": {
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"en": "Open"
},
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},
{
"id": 10,
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"en": "Close"
},
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"is_active": true,
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}
]
},
{
"ticket_type_id": 323,
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"time_trackShort_minute": [],
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"ticket_status": [
{
"id": 20,
"name": {
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"en": "open"
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}
]
},
{
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{
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},
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},
{
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],
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{
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}
]
},
{
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{
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"name": {
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},
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}
],
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"ticket_status": [
{
"id": 26,
"name": {
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{
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},
{
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}
]
},
{
"ticket_type_id": 363,
"category": [],
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"time_trackShort_minute": [],
"time_trackShort_message": [],
"general_setting": {
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"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
"ticket_status": [
{
"id": 29,
"name": {
"de": "aktiv"
},
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},
{
"id": 30,
"name": {
"de": "Close",
"en": "Close"
},
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"icon": null,
"is_active": true,
"is_editable": true
}
]
},
{
"ticket_type_id": 333,
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"time_trackShort_minute": [],
"time_trackShort_message": [],
"general_setting": {
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"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
"ticket_status": [
{
"id": 31,
"name": {
"de": "open ",
"en": "open"
},
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},
{
"id": 32,
"name": {
"de": "Close",
"en": "Close"
},
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"color": "#FF0000",
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"is_active": true,
"is_editable": true
}
]
}
],
"messages": [
{
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"name": "124allUser",
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"en": null
},
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"is_topic_from_admin_tool": 0,
"is_mandatory": false
},
{
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"name": "aaaabbb_124",
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"de": "DE title 1",
"en": "EN Title 1"
},
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},
{
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},
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},
{
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"name": "topic_app2_2",
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"en": null
},
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},
{
"id": 38,
"name": "Employee_ADM",
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"en": null
},
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},
{
"id": 39,
"name": "aaa",
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},
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},
{
"id": 40,
"name": "Employee_TEC",
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},
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},
{
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"en": null
},
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},
{
"id": 44,
"name": "test-new11-11-08-2022",
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"en": null
},
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},
{
"id": 46,
"name": "gfdfg_124",
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"en": "The gfdfgE"
},
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},
{
"id": 49,
"name": "963_124",
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"en": "963E"
},
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},
{
"id": 50,
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"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
{
"ticket_type_id": 302,
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
{
"ticket_type_id": 333,
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
},
{
"ticket_type_id": 363,
"ticket_chat_entry_notification_setting_user_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_user_removed": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_tracked_time_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_material_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}",
"ticket_chat_entry_notification_setting_ticket_info_added": "{\"need_chat_entry\":true,\"send_push_notification\":true}"
}
],
"notification_delete_days": "4",
"holiday_request_notification_slug": "49,113,367",
"user_for_default_holiday_notification": "113,125,366,367,423",
"bonus_scan_interval_duration": "1",
"calendar_types": null
}
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