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flowchart TD %% Main Process Flow Start([Start]) --> A[Sales Department Receives Purchase Order] A --> B{Customer in Database?} %% New Customer Process B -->|No| C[Customer Registration Process] C --> C1[Collect Company Details] C1 --> C2[Credit Evaluation] C2 --> C3{Credit Approval?} C3 -->|No| C4[Require Advance Payment] C3 -->|Yes| D C4 --> D %% Existing Customer Path B -->|Yes| D[Verify Order Details] %% Order Processing D --> E[Check Product Availability] E --> F{Items in Stock?} F -->|No| G[Notify Customer of Delay] G --> H[Schedule Production] H --> I F -->|Yes| I[Create Sales Order] %% Order Fulfillment I --> J[Warehouse Prepares Order] J --> K[Quality Control Check] K --> L[Issue Sales Invoice] L --> M[Ship Products to Customer] M --> N[Customer Receives Order] %% Payment Processing N --> O{Payment Terms} O -->|Cash Sale| P[Immediate Payment Processing] O -->|Credit n30| Q[Monitor Payment Due Date] P --> R[Cashier Records Payment] Q --> S{Payment Within Terms?} S -->|Yes| T[Apply 2% Discount] S -->|No| U[Process Full Payment] T --> V[Update Accounting Records] U --> V R --> V %% Returns Processing N --> W{Product Issues?} W -->|Yes| X[Process Return Request] X --> Y[Inspect Returned Items] Y --> Z{Return Approved?} Z -->|Yes| AA[Issue Credit/Replacement] Z -->|No| AB[Notify Customer] AA --> V AB --> Final W -->|No| Final %% Financial Reporting V --> AC[Generate Financial Reports] AC --> AD[Review Collection Performance] AD --> AE[Remittance to Accounting] AE --> Final([End]) %% Key Subprocesses subgraph "Credit Evaluation Process" direction TB CE1[Verify Business Documents] --> CE2[Check Payment History] CE2 --> CE3[Assess Order Value] CE3 --> CE4[Set Credit Limit] end subgraph "Financial Reporting Process" direction TB FR1[Daily Sales Report] --> FR2[Accounts Receivable Aging] FR2 --> FR3[Collection Efficiency Report] FR3 --> FR4[Revenue Analysis] end
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