Payload Request Endpoint Salesforce (on Test)
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json
a year ago
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{ "meta": { "version": "v1.66.3" }, "statusCode": 200, "statusMessage": "OK", "hash": "007201a01cf856f3dbb0f8b45ab024357ad29cb0304572c08cd40d85ae4f04e6", "customer": { "ttl": 1725555599, "id": "7b9a3b16-cd39-4e55-b213-b6b86e40bd09", "createdAt": 1722325613362, "clientId": "8006", "phoneNumber": "+628998810086", "_phoneNumber": "628998810086", "name": "Fajar Ramadhan Hidayah", "_name": "fajar ramadhan hidayah", "userData": "{\"name\":\"Fajar Ramadhan Hidayah\",\"gender\":\"Bapak\",\"tags\":\"customer\",\"nomorpolis\":\"028932921\",\"trial\":\"true\",\"ttl\":1725555599000,\"csTag\":\"salesforce\"}", "tags": "customer", "countryCode": "+62", "country": "ID" }, "chatRoom": { "ttl": 1738054685, "createdAt": 1722502690776, "csId": "ca7cfae7-1215-43ee-90b4-0fc7f0b7c0fd", "clientId": "8006", "customerPhoneNumber": "+628998810086", "customerId": "7b9a3b16-cd39-4e55-b213-b6b86e40bd09", "chatRoomData": "{\"autoReplyCount\":\"2\",\"init\":\"halo saya dev mau test chatbot\",\"Greeting\":\"sf\",\"Greeting-Salesforce\":\"sf\"}", "id": "de35f96b-975b-5f20-b5a2-aed789f9214a", "shortId": "8006-G4UysRBs", "lastMessageContent": "sf", "closedAt": -1, "lastCsChatCreationTime": 1722502678181, "lastCustChatCreationTime": 1722502684638, "fromCs": false, "lastChatTimestamp": 1722502684638, "isFromTransferred": true, "isFromTransferredFrom": "QUEUE TO CHAT", "priority": "3", "ticketId": "8006-G4UysRBs", "name": "Fajar Ramadhan Hidayah", "Unread": 2, "botSession": { "interaction": { "answer": "sf", "chatId": "c693006d-f427-5394-a3f0-2cd38369c9d8", "stateName": "Greeting - Salesforce", "answeredAt": 1722502685377 }, "isEndState": false, "sessionId": "30a7a733-d85d-537f-8694-76d8191641ca", "state": "Greeting - Salesforce", "session_Dialogflow": [], "flow": "Greeting - Salesforce" }, "botSessionHistory": "[{\"answer\":\"halo saya dev mau test chatbot\",\"answeredAt\":1722502677322,\"stateName\":\"Greeting\",\"chatId\":\"ec6a923b-51da-5ec4-88b8-bfdf83f230af\"},{\"answer\":\"sf\",\"answeredAt\":1722502685377,\"stateName\":\"Greeting - Salesforce\",\"chatId\":\"c693006d-f427-5394-a3f0-2cd38369c9d8\"}]", "mediaPlatform": "WAP", "isCsReplied": false, "countryCode": "+62", "country": "ID", "customCounter": "{\"customerReplyTime\":\"1722502683638\",\"Greeting\":1,\"chatBotReplyTime\":\"1722502677462\",\"Greeting - Salesforce\":1,\"csAssignedTime\":\"1722502691707\"}", "lastSenderType": "CUSTOMER", "status": "open", "assigneedTime": 1722502690776, "customerTags": "customer", "csName": "CS Salesforce", "csEmail": "sf@sunlife.com", "csTags": "salesforce", "lastChat": "sf" }, "chat": [ { "ttl": 1738054672, "chatCreationTimestamp": 1722502671530, "systemChatCreationTimestamp": 1722502672530, "roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a", "type": "text", "fromCs": false, "isBot": false, "isFromAds": false, "isBlast": false, "mediaPlatform": "WAP", "content": "halo saya dev mau test chatbot", "messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAEhgWM0VCMDQ0RDg0Q0ZCNzI3RTJGMDY5RQA=", "messageStatus": 0, "readStatus": false, "id": "ec6a923b-51da-5ec4-88b8-bfdf83f230af", "clientId": "8006", "customerPhoneNumber": "+628998810086", "isFirstCustomerChat": true, "isInternalChat": false, "sender": "+628998810086", "sender_type": "CUSTOMER" }, { "ttl": 1738054677, "chatCreationTimestamp": 1722502677462, "systemChatCreationTimestamp": 1722502677462, "roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a", "type": "text", "fromCs": true, "isBot": true, "isBlast": false, "content": "Selamat Sore Bapak Fajar Ramadhan Hidayah. Bapak telah terhubung dengan Whatsapp Official Sun Life.", "messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAERgSMDdEMTI0Q0Q5NzBBNzA5QkFBAA==", "messageStatus": 3, "readStatus": false, "id": "d606f360-5fbe-520a-bab7-c380c7546260", "checkpoints": [ "{\"ttl\":1738054679,\"createdAt\":1722502679337,\"checkpointValue\":1,\"checkPointDescription\":\"Message sent\"}", "{\"ttl\":1738054679,\"createdAt\":1722502679698,\"checkpointValue\":2,\"checkPointDescription\":\"Message delivered\"}", "{\"ttl\":1738054679,\"createdAt\":1722502679938,\"checkpointValue\":3,\"checkPointDescription\":\"Message read\"}" ], "billable": true, "pricingCategory": "service", "pricingType": "CBP", "wapConversationId": "18228117a82c5ede5b3d16a89f200df7", "wapConversationExpirationTimestamp": 1722589080000, "clientId": "8006", "customerPhoneNumber": "+628998810086", "sender": "ChatBot ID de6f4700-0ea8-4d03-9d32-a627babf78b7", "sender_type": "CHATBOT", "customerReplyTime": 1722502671530, "chatBotReplyTime": 1722502677462, "replyTime": 5932 }, { "ttl": 1738054678, "chatCreationTimestamp": 1722502678181, "systemChatCreationTimestamp": 1722502678181, "roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a", "type": "text", "fromCs": true, "isBot": true, "isBlast": false, "content": "Seluruh informasi dalam percakapan ini akan sepenuhnya menjadi milik Sunlife:\n 1. Setuju (Mohon balas dengan ketik angka 1)\n 2. Tidak Setuju (Mohon balas dengan ketik angka 2)", "messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAERgSODc3MjM2MjAwODU3MzYyMjk0AA==", "messageStatus": 3, "readStatus": false, "id": "bb420fb0-b2d5-5ecf-95de-8bc1f4fbedd1", "checkpoints": [ "{\"ttl\":1738054680,\"createdAt\":1722502680224,\"checkpointValue\":2,\"checkPointDescription\":\"Message delivered\"}", "{\"ttl\":1738054680,\"createdAt\":1722502680062,\"checkpointValue\":1,\"checkPointDescription\":\"Message sent\"}", "{\"ttl\":1738054680,\"createdAt\":1722502680144,\"checkpointValue\":3,\"checkPointDescription\":\"Message read\"}" ], "billable": true, "pricingCategory": "service", "pricingType": "CBP", "wapConversationId": "18228117a82c5ede5b3d16a89f200df7", "wapConversationExpirationTimestamp": 1722589080000, "clientId": "8006", "customerPhoneNumber": "+628998810086", "sender": "ChatBot ID de6f4700-0ea8-4d03-9d32-a627babf78b7", "sender_type": "CHATBOT" }, { "ttl": 1738054684, "chatCreationTimestamp": 1722502683638, "systemChatCreationTimestamp": 1722502684638, "roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a", "type": "text", "fromCs": false, "isBot": false, "isFromAds": false, "isBlast": false, "mediaPlatform": "WAP", "content": "sf", "messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAEhgWM0VCMEE2RTQ1NTYwQzFENjIwOTREQwA=", "messageStatus": 0, "readStatus": false, "id": "c693006d-f427-5394-a3f0-2cd38369c9d8", "clientId": "8006", "customerPhoneNumber": "+628998810086", "isInternalChat": false, "sender": "+628998810086", "sender_type": "CUSTOMER" }, { "ttl": 1738054691, "chatCreationTimestamp": 1722502691707, "systemChatCreationTimestamp": 1722502691707, "roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a", "type": "system", "fromCs": true, "isBot": false, "isBlast": false, "mediaPlatform": "WAP", "content": "{\"name\":\"transfer-bot\",\"from\":\"Bot\",\"to\":\"CS Salesforce\"}", "messageId": "9c2360ae-d8a2-51a3-ab4e-a7205b7b9608", "messageStatus": 0, "readStatus": true, "id": "55ab2b92-50e0-5cf7-ade3-88acb7aafd29", "clientId": "8006", "customerPhoneNumber": "+628998810086", "sender": "CS Salesforce", "sender_type": "SYSTEM-TRANSFER", "toCsEmail": "sf@sunlife.com" } ] }
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