Payload Request Endpoint Salesforce (on Test)
unknown
json
a year ago
8.3 kB
16
Indexable
{
"meta": {
"version": "v1.66.3"
},
"statusCode": 200,
"statusMessage": "OK",
"hash": "007201a01cf856f3dbb0f8b45ab024357ad29cb0304572c08cd40d85ae4f04e6",
"customer": {
"ttl": 1725555599,
"id": "7b9a3b16-cd39-4e55-b213-b6b86e40bd09",
"createdAt": 1722325613362,
"clientId": "8006",
"phoneNumber": "+628998810086",
"_phoneNumber": "628998810086",
"name": "Fajar Ramadhan Hidayah",
"_name": "fajar ramadhan hidayah",
"userData": "{\"name\":\"Fajar Ramadhan Hidayah\",\"gender\":\"Bapak\",\"tags\":\"customer\",\"nomorpolis\":\"028932921\",\"trial\":\"true\",\"ttl\":1725555599000,\"csTag\":\"salesforce\"}",
"tags": "customer",
"countryCode": "+62",
"country": "ID"
},
"chatRoom": {
"ttl": 1738054685,
"createdAt": 1722502690776,
"csId": "ca7cfae7-1215-43ee-90b4-0fc7f0b7c0fd",
"clientId": "8006",
"customerPhoneNumber": "+628998810086",
"customerId": "7b9a3b16-cd39-4e55-b213-b6b86e40bd09",
"chatRoomData": "{\"autoReplyCount\":\"2\",\"init\":\"halo saya dev mau test chatbot\",\"Greeting\":\"sf\",\"Greeting-Salesforce\":\"sf\"}",
"id": "de35f96b-975b-5f20-b5a2-aed789f9214a",
"shortId": "8006-G4UysRBs",
"lastMessageContent": "sf",
"closedAt": -1,
"lastCsChatCreationTime": 1722502678181,
"lastCustChatCreationTime": 1722502684638,
"fromCs": false,
"lastChatTimestamp": 1722502684638,
"isFromTransferred": true,
"isFromTransferredFrom": "QUEUE TO CHAT",
"priority": "3",
"ticketId": "8006-G4UysRBs",
"name": "Fajar Ramadhan Hidayah",
"Unread": 2,
"botSession": {
"interaction": {
"answer": "sf",
"chatId": "c693006d-f427-5394-a3f0-2cd38369c9d8",
"stateName": "Greeting - Salesforce",
"answeredAt": 1722502685377
},
"isEndState": false,
"sessionId": "30a7a733-d85d-537f-8694-76d8191641ca",
"state": "Greeting - Salesforce",
"session_Dialogflow": [],
"flow": "Greeting - Salesforce"
},
"botSessionHistory": "[{\"answer\":\"halo saya dev mau test chatbot\",\"answeredAt\":1722502677322,\"stateName\":\"Greeting\",\"chatId\":\"ec6a923b-51da-5ec4-88b8-bfdf83f230af\"},{\"answer\":\"sf\",\"answeredAt\":1722502685377,\"stateName\":\"Greeting - Salesforce\",\"chatId\":\"c693006d-f427-5394-a3f0-2cd38369c9d8\"}]",
"mediaPlatform": "WAP",
"isCsReplied": false,
"countryCode": "+62",
"country": "ID",
"customCounter": "{\"customerReplyTime\":\"1722502683638\",\"Greeting\":1,\"chatBotReplyTime\":\"1722502677462\",\"Greeting - Salesforce\":1,\"csAssignedTime\":\"1722502691707\"}",
"lastSenderType": "CUSTOMER",
"status": "open",
"assigneedTime": 1722502690776,
"customerTags": "customer",
"csName": "CS Salesforce",
"csEmail": "sf@sunlife.com",
"csTags": "salesforce",
"lastChat": "sf"
},
"chat": [
{
"ttl": 1738054672,
"chatCreationTimestamp": 1722502671530,
"systemChatCreationTimestamp": 1722502672530,
"roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a",
"type": "text",
"fromCs": false,
"isBot": false,
"isFromAds": false,
"isBlast": false,
"mediaPlatform": "WAP",
"content": "halo saya dev mau test chatbot",
"messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAEhgWM0VCMDQ0RDg0Q0ZCNzI3RTJGMDY5RQA=",
"messageStatus": 0,
"readStatus": false,
"id": "ec6a923b-51da-5ec4-88b8-bfdf83f230af",
"clientId": "8006",
"customerPhoneNumber": "+628998810086",
"isFirstCustomerChat": true,
"isInternalChat": false,
"sender": "+628998810086",
"sender_type": "CUSTOMER"
},
{
"ttl": 1738054677,
"chatCreationTimestamp": 1722502677462,
"systemChatCreationTimestamp": 1722502677462,
"roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a",
"type": "text",
"fromCs": true,
"isBot": true,
"isBlast": false,
"content": "Selamat Sore Bapak Fajar Ramadhan Hidayah. Bapak telah terhubung dengan Whatsapp Official Sun Life.",
"messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAERgSMDdEMTI0Q0Q5NzBBNzA5QkFBAA==",
"messageStatus": 3,
"readStatus": false,
"id": "d606f360-5fbe-520a-bab7-c380c7546260",
"checkpoints": [
"{\"ttl\":1738054679,\"createdAt\":1722502679337,\"checkpointValue\":1,\"checkPointDescription\":\"Message sent\"}",
"{\"ttl\":1738054679,\"createdAt\":1722502679698,\"checkpointValue\":2,\"checkPointDescription\":\"Message delivered\"}",
"{\"ttl\":1738054679,\"createdAt\":1722502679938,\"checkpointValue\":3,\"checkPointDescription\":\"Message read\"}"
],
"billable": true,
"pricingCategory": "service",
"pricingType": "CBP",
"wapConversationId": "18228117a82c5ede5b3d16a89f200df7",
"wapConversationExpirationTimestamp": 1722589080000,
"clientId": "8006",
"customerPhoneNumber": "+628998810086",
"sender": "ChatBot ID de6f4700-0ea8-4d03-9d32-a627babf78b7",
"sender_type": "CHATBOT",
"customerReplyTime": 1722502671530,
"chatBotReplyTime": 1722502677462,
"replyTime": 5932
},
{
"ttl": 1738054678,
"chatCreationTimestamp": 1722502678181,
"systemChatCreationTimestamp": 1722502678181,
"roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a",
"type": "text",
"fromCs": true,
"isBot": true,
"isBlast": false,
"content": "Seluruh informasi dalam percakapan ini akan sepenuhnya menjadi milik Sunlife:\n 1. Setuju (Mohon balas dengan ketik angka 1)\n 2. Tidak Setuju (Mohon balas dengan ketik angka 2)",
"messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAERgSODc3MjM2MjAwODU3MzYyMjk0AA==",
"messageStatus": 3,
"readStatus": false,
"id": "bb420fb0-b2d5-5ecf-95de-8bc1f4fbedd1",
"checkpoints": [
"{\"ttl\":1738054680,\"createdAt\":1722502680224,\"checkpointValue\":2,\"checkPointDescription\":\"Message delivered\"}",
"{\"ttl\":1738054680,\"createdAt\":1722502680062,\"checkpointValue\":1,\"checkPointDescription\":\"Message sent\"}",
"{\"ttl\":1738054680,\"createdAt\":1722502680144,\"checkpointValue\":3,\"checkPointDescription\":\"Message read\"}"
],
"billable": true,
"pricingCategory": "service",
"pricingType": "CBP",
"wapConversationId": "18228117a82c5ede5b3d16a89f200df7",
"wapConversationExpirationTimestamp": 1722589080000,
"clientId": "8006",
"customerPhoneNumber": "+628998810086",
"sender": "ChatBot ID de6f4700-0ea8-4d03-9d32-a627babf78b7",
"sender_type": "CHATBOT"
},
{
"ttl": 1738054684,
"chatCreationTimestamp": 1722502683638,
"systemChatCreationTimestamp": 1722502684638,
"roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a",
"type": "text",
"fromCs": false,
"isBot": false,
"isFromAds": false,
"isBlast": false,
"mediaPlatform": "WAP",
"content": "sf",
"messageId": "wamid.HBgMNjI4OTk4ODEwMDg2FQIAEhgWM0VCMEE2RTQ1NTYwQzFENjIwOTREQwA=",
"messageStatus": 0,
"readStatus": false,
"id": "c693006d-f427-5394-a3f0-2cd38369c9d8",
"clientId": "8006",
"customerPhoneNumber": "+628998810086",
"isInternalChat": false,
"sender": "+628998810086",
"sender_type": "CUSTOMER"
},
{
"ttl": 1738054691,
"chatCreationTimestamp": 1722502691707,
"systemChatCreationTimestamp": 1722502691707,
"roomId": "de35f96b-975b-5f20-b5a2-aed789f9214a",
"type": "system",
"fromCs": true,
"isBot": false,
"isBlast": false,
"mediaPlatform": "WAP",
"content": "{\"name\":\"transfer-bot\",\"from\":\"Bot\",\"to\":\"CS Salesforce\"}",
"messageId": "9c2360ae-d8a2-51a3-ab4e-a7205b7b9608",
"messageStatus": 0,
"readStatus": true,
"id": "55ab2b92-50e0-5cf7-ade3-88acb7aafd29",
"clientId": "8006",
"customerPhoneNumber": "+628998810086",
"sender": "CS Salesforce",
"sender_type": "SYSTEM-TRANSFER",
"toCsEmail": "sf@sunlife.com"
}
]
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