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JSONObject jsonObject = new JSONObject();
JSONArray changesArray = new JSONArray();
JSONObject beforeObj = new JSONObject();
JSONObject afterObj = new JSONObject();
try {
jsonObject.put("ticketSerial", oldTicket.getSerial());
jsonObject.put("ticketId", oldTicket.getId());
// System field
// Subject
String newSubject = newTicket.getSubject();
String oldSubject = oldTicket.getSubject();
if (!newSubject.equals(oldSubject)) {
putChangesSystemObject(changesArray, "subject", newSubject, oldSubject);
isChange = true;
}
beforeObj.put("subject", oldSubject);
afterObj.put("subject", newSubject);
// Assignee
Group newGroupAssignee = newTicket.getAssigneeGroup();
Group oldGroupAssignee = oldTicket.getAssigneeGroup();
Agent newAgentAssignee = newTicket.getAssignee();
Agent oldAgentAssignee = oldTicket.getAssignee();
JSONArray newAssignee = new JSONArray();
JSONArray oldAssignee = new JSONArray();
if (oldGroupAssignee == null) {
if (newGroupAssignee != null) {
newAssignee.put(newGroupAssignee.getId());
if (newAgentAssignee != null) {
newAssignee.put(newAgentAssignee.getUserId());
}
putChangesSystemObject(changesArray, "assignee", newAssignee, oldAssignee);
isChange = true;
}
} else {
oldAssignee.put(oldGroupAssignee.getId());
if (newGroupAssignee != null) {
newAssignee.put(newGroupAssignee.getId());
if (oldGroupAssignee.getId().equals(newGroupAssignee.getId())) {
if (oldAgentAssignee != null && newAgentAssignee != null) {
oldAssignee.put(oldAgentAssignee.getUserId());
newAssignee.put(newAgentAssignee.getUserId());
if (!oldAgentAssignee.getUserId().equals(newAgentAssignee.getUserId())) {
putChangesSystemObject(changesArray, "assignee", newAssignee, oldAssignee);
isChange = true;
}
} else {
if (oldAgentAssignee != null) {
oldAssignee.put(oldAgentAssignee.getUserId());
putChangesSystemObject(changesArray, "assignee", newAssignee, oldAssignee);
isChange = true;
}
if (newAgentAssignee != null) {
newAssignee.put(newAgentAssignee.getUserId());
putChangesSystemObject(changesArray, "assignee", newAssignee, oldAssignee);
isChange = true;
}
}
} else {
if (oldAgentAssignee != null) {
oldAssignee.put(oldAgentAssignee.getUserId());
}
if (newAgentAssignee != null) {
newAssignee.put(newAgentAssignee.getUserId());
}
putChangesSystemObject(changesArray, "assignee", newAssignee, oldAssignee);
isChange = true;
}
} else {
if (oldAgentAssignee != null) {
oldAssignee.put(oldAgentAssignee.getUserId());
}
putChangesSystemObject(changesArray, "assignee", newAssignee, oldAssignee);
isChange = true;
}
}
beforeObj.put("assignee", oldAssignee);
afterObj.put("assignee", newAssignee);
// Status
int oldStatus = oldTicket.getStatus();
int newStatus = newTicket.getStatus();
if (oldStatus != newStatus) {
putChangesSystemObject(changesArray, "status", newStatus, oldStatus);
isChange = true;
}
beforeObj.put("status", oldStatus);
afterObj.put("status", newStatus);
// Type
int oldType = oldTicket.getType();
int newType = newTicket.getType();
if (oldType != newType) {
putChangesSystemObject(changesArray, "type", newType, oldType);
isChange = true;
}
beforeObj.put("type", oldType);
afterObj.put("type", newType);
// Priority
int oldPriority = oldTicket.getPriority();
int newPriority = newTicket.getPriority();
if (oldPriority != newPriority) {
putChangesSystemObject(changesArray, "priority", newPriority, oldPriority);
isChange = true;
}
beforeObj.put("priority", oldPriority);
afterObj.put("priority", newPriority);
// Ccs
JSONArray oldCcsArray = new JSONArray();
JSONArray newCcsArray = new JSONArray();
List<String> oldIds = new ArrayList<>();
if (!Utils.isListEmpty(oldTicket.getCcList())) {
for (Agent agent : oldTicket.getCcList()) {
oldIds.add(agent.getUserId());
}
oldCcsArray = new JSONArray(oldIds);
}
List<String> newIds = new ArrayList<>();
if (!Utils.isListEmpty(newTicket.getCcList())) {
for (Agent agent : newTicket.getCcList()) {
newIds.add(agent.getUserId());
}
newCcsArray = new JSONArray(newIds);
}
if (!Utils.isListEmpty(oldIds) && !Utils.isListEmpty(newIds)) {
if (oldIds.size() == newIds.size()) {
boolean isDifferent = false;
for (int i = 0; i < oldIds.size(); i++) {
String oldId = oldIds.get(i);
if (!newIds.contains(oldId)) {
isDifferent = true;
break;
}
}
if (isDifferent) {
putChangesSystemObject(changesArray, "ccs", newCcsArray, oldCcsArray);
isChange = true;
}
} else {
putChangesSystemObject(changesArray, "ccs", newCcsArray, oldCcsArray);
isChange = true;
}
} else {
if (!Utils.isListEmpty(oldIds) || !Utils.isListEmpty(newIds)) {
putChangesSystemObject(changesArray, "ccs", newCcsArray, oldCcsArray);
isChange = true;
}
}
beforeObj.put("ccs", oldCcsArray);
afterObj.put("ccs", newCcsArray);
// CustomField
List<Field> customFieldList = Utils.getListFromStringJSON(PrefUtils.getInstance(apiController.getContext()).getString(Constant.PREF_TICKET_FIELD, "[]"), Field.class);
if (!Utils.isListEmpty(customFieldList)) {
for (Field field : customFieldList) {
String oldValue = Utils.isStringEmpty(oldTicket.getFieldValueMap().get(field.getFieldKey())) ? null : oldTicket.getFieldValueMap().get(field.getFieldKey());
String newValue = Utils.isStringEmpty(newTicket.getFieldValueMap().get(field.getFieldKey())) ? null : newTicket.getFieldValueMap().get(field.getFieldKey());
JSONArray oldArray = new JSONArray();
JSONArray newArray = new JSONArray();
if (field.getFieldType() == Field.FieldType.MULTI_SELECT || field.getFieldType() == Field.FieldType.CASCADER) {
if (!Utils.isStringEmpty(oldValue)) {
oldArray = new JSONArray(oldValue);
}
if (!Utils.isStringEmpty(newValue)) {
newArray = new JSONArray(newValue);
}
}
boolean isDifferent = false;
if (!Utils.isStringEmpty(oldValue) && !Utils.isStringEmpty(newValue)) {
if (field.getFieldType() == Field.FieldType.MULTI_SELECT || field.getFieldType() == Field.FieldType.CASCADER) {
List<String> oldList = new ArrayList<>();
for (int i = 0; i < oldArray.length(); i++) {
oldList.add(oldArray.getString(i));
}
List<String> newList = new ArrayList<>();
for (int i = 0; i < newArray.length(); i++) {
newList.add(newArray.getString(i));
}
if (oldList.size() == newList.size()) {
for (int i = 0; i < oldArray.length(); i++) {
String oldId = oldArray.getString(i);
if (!newList.contains(oldId)) {
isDifferent = true;
break;
}
}
} else {
isDifferent = true;
}
} else {
if (!oldValue.equals(newValue)) {
isDifferent = true;
}
}
} else {
if (field.getFieldType() == Field.FieldType.MULTI_SELECT || field.getFieldType() == Field.FieldType.CASCADER) {
if (!Utils.isArrayEmpty(oldArray) || !Utils.isArrayEmpty(newArray)) {
isDifferent = true;
}
} else {
if (!Utils.isStringEmpty(oldValue) || !Utils.isStringEmpty(newValue)) {
isDifferent = true;
}
}
}
if (isDifferent) {
isChange = true;
}
if (field.getFieldType() == Field.FieldType.DATE) {
if (isDifferent) {
putCustomObject(changesArray, field.getFieldName(), field.getFieldKey(), Utils.isStringEmpty(newValue) ? JSONObject.NULL : Long.parseLong(newValue));
putCustomObject(afterObj, field.getFieldName(), field.getFieldKey(), Utils.isStringEmpty(newValue) ? JSONObject.NULL : Long.parseLong(newValue));
}
if (!Utils.isStringEmpty(oldValue)) {
Object time = JSONObject.NULL;
try {
time = Utils.isStringEmpty(oldValue) ? 0 : Long.parseLong(oldValue);
} catch (NumberFormatException exception) {
exception.printStackTrace();
}
putCustomObject(beforeObj, field.getFieldName(), field.getFieldKey(), time);
}
} else if (field.getFieldType() == Field.FieldType.CHECK_BOX) {
if (isDifferent) {
putCustomObject(changesArray, field.getFieldName(), field.getFieldKey(), Utils.isStringEmpty(newValue) ? JSONObject.NULL : Boolean.parseBoolean(newValue));
putCustomObject(afterObj, field.getFieldName(), field.getFieldKey(), Utils.isStringEmpty(newValue) ? JSONObject.NULL : Boolean.parseBoolean(newValue));
}
if (!Utils.isStringEmpty(oldValue)) {
putCustomObject(beforeObj, field.getFieldName(), field.getFieldKey(), Boolean.parseBoolean(oldValue));
}
} else if (field.getFieldType() == Field.FieldType.MULTI_SELECT || field.getFieldType() == Field.FieldType.CASCADER) {
if (isDifferent) {
putCustomObject(changesArray, field.getFieldName(), field.getFieldKey(), field.getFieldType() == Field.FieldType.CASCADER ? newArray.toString() : newArray);
putCustomObject(afterObj, field.getFieldName(), field.getFieldKey(), field.getFieldType() == Field.FieldType.CASCADER ? newArray.toString() : newArray);
}
if (!Utils.isArrayEmpty(oldArray)) {
putCustomObject(beforeObj, field.getFieldName(), field.getFieldKey(), field.getFieldType() == Field.FieldType.CASCADER ? oldArray.toString() : oldArray);
}
} else {
if (isDifferent) {
putCustomObject(changesArray, field.getFieldName(), field.getFieldKey(), newValue);
putCustomObject(afterObj, field.getFieldName(), field.getFieldKey(), Utils.isStringEmpty(newValue) ? JSONObject.NULL : newValue);
}
if (!Utils.isStringEmpty(oldValue)) {
putCustomObject(beforeObj, field.getFieldName(), field.getFieldKey(), oldValue);
}
}
}
}
jsonObject.put("changes", changesArray);
jsonObject.put("before", beforeObj);
jsonObject.put("after", afterObj);
} catch (JSONException e) {
throw new RuntimeException(e);
}
if (!isChange) {
return;
}