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    <h1>Complaints Policy</h1>

    <h4>Last Reviewed February 10, 2023</h4>

    <h4>Complaints Policy</h4>
    <p>
      At T Dot UK Limited, providing an exceptional customer experience is our
      top priority. If you would like to express your dissatisfaction with any
      of our services, please follow our complaints procedure below. If you have
      a complaint about your lender, please get in touch with that lender
      directly.
    </p>

    <h4>How to file a complaint</h4>

    <p>
      Please provide a detailed description of your complaint along with your
      contact information to our Compliance department at:
      <a href="mailto:info@t.uk">info@t.uk</a>
    </p>
    <p>You may also direct your complaint to us by post or by telephone:</p>
    <p>
      T Dot UK Limited <br />
      c/o Compliance Department <br />
      Suite A, Floor 2 <br />
      Avalon, <br />
      26-32 Oxford Road,<br />
      Bournemouth <br />
      BH8 8EZ
    </p>
    <p>Telephone: <a href="tel:01202122280">01202 122280</a></p>

    <h4>Response time</h4>

    <p>
      Upon receipt of your complaint, we will do our best to resolve it by the
      end of the next business day.
    </p>

    <p>
      If we’re unable to do this, we will send you a prompt written
      acknowledgment of your complaint within two (2) working days and advise
      you who is handling it. In addition, we will provide you with a copy of
      our complaints handling procedure.
    </p>

    <p>
      The complaint process might require an internal or external investigation,
      which may result in a longer resolution time. If we need to investigate
      your complaint further to respond fully, we will tell you and keep you
      regularly updated. Please note that complicated complaints might prompt a
      comprehensive investigation. We will send our final response as soon as
      possible, but in any case, within a maximum of eight weeks of receiving
      your complaint. We regret that not all complaints can be resolved to the
      satisfaction of the customer.
    </p>

    <h4>Financial Ombudsman Service</h4>

    <p>
      If you are unhappy with our response to your complaint, you may contact
      the Financial Ombudsman Service (FOS) for their consideration. The website
      for the FOS is
      <a href="http://www.financial-ombudsman.org.uk"
        >http://www.financial-ombudsman.org.uk</a
      >
      Please contact the Financial Ombudsman Service within six (6) months of
      receiving our final response.
    </p>

    <p>
      <strong>Note:</strong> Please ensure that you are contacting the FOS
      concerning the correct party. We are a brokerage service and not a lender.
      We do not make credit decisions, issue loans, or engage in collection
      activity. Don't hesitate to contact us if you have a question about the
      identity of your lender.
    </p>

    <ul>
      <li>
        <p>
          - You can complete a complaint form via the Financial Ombudsman
          Website:
          <a href="https://help.financial-ombudsman.org.uk/help"
            >https://help.financial-ombudsman.org.uk/help</a
          >
        </p>
      </li>

      <li>
        <p>
          - Email:
          <a href="mailto:complaintinfo@financial-ombudsman.org.uk"
            >
              complaintinfo@financial-ombudsman.org.uk</a
          >
        </p>
      </li>

      <li>
        <p>
          - Telephone:
          <a href="tel:08000234567">08000234567</a
          >(calls to this number are now free on mobile phones and landlines)
          <a href="tel:03001239123">03001239123</a
          >(calls to this number cost no more than calls to 01 and 02 numbers).
        </p>
      </li>
    </ul>

    <h4>Financial Conduct Authority</h4>
    <p>
      If you would like to make a complaint to our regulatory body, please use
      the details below:
    </p>
    <p>
      <a href="tel:08001116768">0800 111 6768</a> (freephone) or
      <a href="tel:0300 500 8082">0300 500 8082</a>.
    </p>