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Events & Payload-related guidelines.
CE will automatically discover new activity by activity name along with payload parameters and data types.
CE supports the following data types - string (text), integer, float, date and an array.
The event name should be in lowercase and should not include any special characters, except for spaces, hyphens, and underscores.
CE will automatically convert the activity name into lowercase but, this would effect the working of InApp/Nudges. So, passing the activity name/event name in lowercase is preferred to avoid future issues.
Event payload name/keys should also be passed in lowercase and only allow underscores (spaces are not permitted). Event will not be dropped even though spaces exist, Smartech panel would automatically replace it with '_' but, this would effect the working of InApp/Nudges. So, passing the payload name/keys in lowercase is preferred to avoid future issues.
CE will not allow duplicate activity names.
Please provide the value of the date in format - YYYY-MM-DD HH:MM:SS format.
The maximum length of the activity name is 50 characters.
The maximum length of the payload parameter {key} is 120 characters.
The maximum length of the payload parameter value of a specific key is 512 characters.
The maximum number of payload parameters allowed per activity is 100.
The event which contains multiple object array will be dropped by CE.
Any event intended for use in the revenue dashboard must include a revenue payload, which should be in either an integer or float data type.
The presence of an amount payload in either an integer or float data type is mandatory for any event to be utilised in RFM.
The activity limit is 100 for the Web and 300 for the App.
For product collection, the following payloads are necessary: prid (product ID), prqt (product quantity), and image(image url).
For product purchase event, product details should be passed as items in the form of an array and this is the only supported format for getting the product details as part of product collection.
 Once an event is created, the payload cannot be modified. In case there is a need to change the payload or event, please create a new event or pass a new payload instead.