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{
"labels": {
"header": {
"liveChat": { "title": "Live chat", "docked": { "title": "Need help? Chat to us online" } },
"chatBot": { "title": "PayPal Assistant" },
"CHATBOT": { "title": "PayPal Assistant" },
"async": { "title": "PayPal Assistant", "extended": { "title": "Customer Service" } },
"endChat": "End Chat",
"newMessage": "New message",
"buttons": { "close": "End Chat", "minimize": "Hide", "maximize": "Restore" }
},
"options": { "yes": "Yes", "no": "No", "ok": "OK", "endChat": "End Chat", "showMore": "Show More" },
"messages": {
"chatEnded": { "title": "The chat session has ended.", "message": "You can now close the window." },
"activeSession": { "title": "You already have an active chat session.", "message": "Please close the active session and try again." },
"invalidIntent": { "title": "Live chat is not available for the issue you have chosen.", "message": "Please try again later." },
"agentEndChat": { "content": "The agent has ended the chat. A transcript of this chat will be sent to {userEmail}", "noEmail": "The agent has ended the chat." },
"idleEndChat": {
"content": "You have been inactive for over 2 minutes. This chat will be disconnected after 3 minutes.",
"alert2": { "content": "You've been inactive for over 4 minutes. This chat will be disconnected in 1 minute." }
},
"teammateJoined": "You're now connected to {nickname}",
"ariaDescription": { "chat": "Live chat says", "user": "You say", "usernickname": "You" },
"chatUnavailable": {
"title": "We're sorry, we're unable to load this message. Please check back later or click 'Contact us' on the footer for more assistance.",
"message": "Please close this window and select another contact option."
},
"vivrChatUnavailable": { "title": "We're sorry, we're unable to load this message. Please contact us for more assistance.", "message": "Please close this window and select another contact option." },
"messagesUnavailable": { "title": "We're sorry, but messages are currently unavailable." },
"errorGenesys": { "title": "We're sorry, your session was closed due to inactivity", "message": "Please close this window. If you have more questions, please try to access the chat again." },
"endChatQuestion": { "title": "End live chat session?" },
"survey": {
"title": "Your feedback helps us improve your experience.",
"description": "Would you be willing to take a brief survey?",
"message": { "part3": "Survey answers may be linked back to respondents." },
"vivr": { "no": { "message": "Thank you for choosing to chat with us." } }
},
"send": "Send",
"cancel": "Cancel",
"back": "Back",
"sender": {
"placeholder": {
"liveChat": "Send a message",
"reply": "Send a message",
"chatBot": "Type your question here",
"optionSelection": "Please select an option",
"chatBotWait": "Please wait …",
"searchform": { "title": "Enter {value_key}" }
}
},
"chatbot": {
"thanks": { "part1": "Thank you for choosing to chat with us.", "part2": "An agent will be with you shortly" },
"secondThanks": { "part1": "Thanks for your message.", "part2": "An agent will be with you shortly" },
"teammateLeft": { "part1": "We're sorry, it seems like our Customer Service agent has been disconnected due to a system issue.", "part2": "Please hold while we try to connect you to another agent." },
"transfer": {
"question": "Would you like to chat with a Customer Service agent?",
"more": "Need to get in touch? Click Contact Us at the bottom of any page",
"bye": "Thanks for contacting PayPal. We're always here to help."
},
"transaction": {
"id": "Transaction ID:",
"amount": "Amount:",
"date": "Date:",
"status": "Status:",
"nocolon": { "id": "Transaction ID", "amount": "Amount", "date": "Date", "status": "Status" },
"filterText": "Go to filters"
},
"ewt": {
"wait": "Our agent will respond to your message in {ewtWaitTime} minute(s).",
"extendedwait": "Messages are dealt with in the order they’re received. When we reply, you'll receive a notification in your app, PayPal account and email. Thank you.",
"waithr": "Our agent will respond to your message within 1 hour."
},
"prompt": {
"header": { "title": "PayPal Assistant" },
"body": {
"collections": { "title": "Would you like more information about how to resolve your balance?" },
"assistantTitle": "I'm PayPal Assistant. I know a lot about PayPal and can answer your questions. How can I help?",
"chatBotTitle": "I'm the PayPal chatbot.|| How can I help?"
},
"button": { "ok": { "title": "More Info" }, "cancel": { "title": "Not Now" }, "ask": { "title": "Ask Me" }, "notnow": { "title": "Not Now" }, "getStarted": { "title": "Get started" } }
},
"calendar": { "enterDate": "Enter Date", "startDate": "Start Date", "endDate": "End Date", "confirm": "Confirm" }
},
"chat": {
"file": {
"success": "Your file has been uploaded.",
"fail": {
"size": "Upload failed. Please make sure your file size is less than {size}.",
"ext": "Upload failed. Please make sure your file is in {format} format.",
"dms": "Upload failed. Please try uploading your file again."
}
}
},
"endSession": {
"button": { "close": "Close Window", "end": "End Conversation", "resume": "Resume Conversation" },
"link": { "messageCenter": "Message Centre" },
"message": {
"instructions": "**{closeWindow}** enables revisiting this thread, while **{endConversation}** discontinues this conversation and confirms that you are satisfied with your experience.",
"link": "You can always access your messages in the [messageCenterLabel] and start a new conversation.",
"question": "What would you like to do?"
}
},
"conversation": { "ended": "This conversation has been closed." },
"end": {
"conversation": { "warning": { "close": { "msgOne": "You're ending your message with PayPal.", "msgTwo": "A PayPal Customer Service agent will no longer reply.", "text": "End Message" }, "cancel": { "text": "Cancel" } } }
},
"chatStringSet": {
"inputPlaceHolder": "Type a Message",
"fileUploadSuccess": "A file has been uploaded",
"fileUploadFailure": "Upload failed. Please try uploading your file again.",
"fileSizeExccedsMessage": "Upload failed. Maximum file size is {size}. Please try again.",
"fileUploadIncorrectTypes": "Upload failed. Please make sure your file is in {format} format.",
"privacyMessage": "Don’t send sensitive info. {tenant} can access messages to improve your experience, but won’t share it. [More on Privacy](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)",
"errorTitle": "Something went wrong",
"errorSubTitle": "This happens sometimes - trying again may help to solve the problem",
"errorLinkTitle": "Try again",
"errorScreenTitle": "Your messages are still here. We just need to refresh.",
"errorScreenLinkTitle": "Give it another try",
"fileDownloadMessage": "Tap to download",
"messageNotSent": "Message not sent, click or tap to resend",
"eventLoadFailureMsg": "Click to try again loading messages",
"endModalTitle": "End Conversation",
"endModalDescription": "The PayPal Customer Service Agent will no longer reply if you end this conversation.",
"endModalBotDescription": "End this conversation with the PayPal Assistant?",
"endModalAgentDescription": "The PayPal Customer Service Agent will no longer reply if you end this conversation.",
"endModalConfirm": "End Conversation",
"endModalCancel": "Continue Conversation",
"endModalSubtitle": "A transcript of the conversation can be found in your message centre.",
"endButtonText": "End Conversation",
"backButtonText": "Back"
},
"surveyView": {
"header": "Survey",
"title": "Your feedback helps us serve you better.",
"subtitle": "Would you be willing to take a brief survey?",
"statement": "All feedback in addition to other information collected will be used in accordance with PayPal’s [Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)",
"substatement": "Survey answers may be tied back to respondents.",
"yesButtonTitle": "Yes",
"noButtonTitle": "Not now"
},
"feedbackView": {
"submitButtonText": "Send Feedback",
"cancelButtonText": "Cancel",
"errorText": "You have exceeded the character limit",
"positiveFeedbackPlaceholder": "Tell us what we’re doing well. (optional)",
"negativeFeedbackPlaceholder": "How can this response be improved? (optional)"
}
},
"notification": { "audio": { "mute": "Mute", "unmute": "Unmute" } },
"chat": {
"transcript": { "email": { "message": "A transcript of this chat will be sent to {userEmail}", "title": "Here's a transcript of your chat with PayPal from {date}", "subject": "Transcript of chat with PayPal Customer Service" } }
},
"salesChat": {
"bubble": { "name": "Guest" },
"invitation": { "question": "Questions about PayPal for business?", "help": "We're here to help.", "chatnow": "Chat Now" },
"docked": { "question": "Need Help? Let's chat!", "newchat": "Start New Chat" },
"messages": {
"agentsBusy": "All our agents are busy helping other || customers. For assistance, contact our sales || team at 0800 358 7929.",
"noAgents": "Agents are unavailable at this time.",
"hours": "Chat opening hours || Monday to Friday: 7.30am – 5pm CT",
"closed": "Closed"
},
"end": {
"question": "End live chat session?",
"transcript": "Would you like to receive a transcript of this chat?",
"email": { "question": "Enter your email address and we'll send the chat transcript to you.", "confirmation": "Thanks, we'll send the transcript shortly.", "placeholder": "Email address" },
"text": "Guest has ended the session."
},
"guest": { "name": "Guest" },
"transcript": { "title": "Your chat with PayPal today" },
"feedback": {
"question": "Your feedback helps us serve you better. || Would you be willing to take a brief survey?",
"info": "All feedback in addition to other information || collected will be used in accordance with || PayPal's <a href=\"https://www.paypal.com/us/webapps/mpp/ua/privacy-full\" target=\"_blank\">Privacy Statement</a>",
"disclaimer": "Survey answers may be linked back to || respondents."
},
"privacy": "To view PayPal's Privacy Practices, <a href=\"https://www.paypal.com/us/webapps/mpp/ua/privacy-full\" target=\"_blank\">click here</a>.|| You can request a transcript of this chat at the end of the conversation.",
"trascript": { "email": { "error": "Please check the email address." } }
},
"calendar": { "days": { "small": "Sun,Mon,Tue,Wed,Thu,Fri,Sat" }, "months": { "small": "Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec" } },
"label": { "messages": { "showLess": "Show less", "showMore": "Show more" } },
"feedback": { "info": "All feedback in addition to other information || collected will be used in accordance with || PayPal's [Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)" },
"locale": "en_GB",
"wsid": "12e46bda1880a78059223888ff9ded60",
"chatSurveyLink": "https://www.paypal-customerfeedback.com/?paypal-chat-survey2&lng=en_GB&int_id=",
"TypingIndicatorTimer": 20000
},
"csrfToken": "0bXoj46u11SpI+iUOp8Xykq4S1XeQoWwTTI3U=",
"deviceType": "DESKTOP",
"browserVersion": "115.0.5790.171",
"browser": "Chrome",
"isPhone": false,
"country": "GB",
"locale": "en_GB",
"wsid": "12e46bda1880a78059223888ff9ded60",
"chatScript": "https://www.paypalobjects.com/messaging/salesChat/v8/messaging-sales.js",
"chatOrigin": "/smartchat//",
"chatApplication": "sales",
"chatBot": true,
"salesChatSurveyLink": "https://paypal-customerfeedback.com/?paypal-sales-survey&lng=en_GB&int_id=",
"chatState": {},
"chatPromptVersion": "1",
"sys": {
"links": {
"jsBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/js",
"cssBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/css",
"templateBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/templates/GB/en",
"resourceBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e",
"originalTemplateBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/templates"
},
"pageInfo": {
"date": "Aug 12, 2023 12:28:00 -07:00",
"hostName": "rZJvnqaaQhLn/nmWT8cSUjOx898qoYZ0mW/AUfnIEd8WjUP/BGqjPLZIkqLTIlN5",
"rlogId": "rZJvnqaaQhLn%2FnmWT8cSUueWscmrtUHe5LWM5cxQyaW9qyGyUxB5zkExBRcGGGPhY8dMNW229kVMaJP8BDlw6Q_189eb384392",
"script": "node",
"debug": null
},
"locality": { "timezone": { "determiner": "viaCowPrimary", "value": "Europe/London" }, "country": "GB", "locale": "en_GB", "language": "en", "directionality": "ltr" },
"tracking": {
"fpti": {
"name": "pta",
"jsURL": "https://www.paypalobjects.com",
"serverURL": "https://t.paypal.com/ts",
"dataString": "pgrp=smartchatnodeweb%2F.dust&page=smartchatnodeweb%2F.dust&pgst=1691868480402&calc=f22596009ada9&nsid=qBIfTU-Y1Y9aZBbW1xrYZ-R6s_Iu4LI2&rsta=en_GB&pgtf=Nodejs&env=sandbox&s=ci&ccpg=GB&csci=2adf220086094607afeaa6d99edae24b&comp=smartchatnodeweb&tsrce=smartchatnodeweb&cu=0&ef_policy=gdpr_v2.1"
}
}
}
}