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{ "labels": { "header": { "liveChat": { "title": "Live chat", "docked": { "title": "Need help? Chat to us online" } }, "chatBot": { "title": "PayPal Assistant" }, "CHATBOT": { "title": "PayPal Assistant" }, "async": { "title": "PayPal Assistant", "extended": { "title": "Customer Service" } }, "endChat": "End Chat", "newMessage": "New message", "buttons": { "close": "End Chat", "minimize": "Hide", "maximize": "Restore" } }, "options": { "yes": "Yes", "no": "No", "ok": "OK", "endChat": "End Chat", "showMore": "Show More" }, "messages": { "chatEnded": { "title": "The chat session has ended.", "message": "You can now close the window." }, "activeSession": { "title": "You already have an active chat session.", "message": "Please close the active session and try again." }, "invalidIntent": { "title": "Live chat is not available for the issue you have chosen.", "message": "Please try again later." }, "agentEndChat": { "content": "The agent has ended the chat. A transcript of this chat will be sent to {userEmail}", "noEmail": "The agent has ended the chat." }, "idleEndChat": { "content": "You have been inactive for over 2 minutes. This chat will be disconnected after 3 minutes.", "alert2": { "content": "You've been inactive for over 4 minutes. This chat will be disconnected in 1 minute." } }, "teammateJoined": "You're now connected to {nickname}", "ariaDescription": { "chat": "Live chat says", "user": "You say", "usernickname": "You" }, "chatUnavailable": { "title": "We're sorry, we're unable to load this message. Please check back later or click 'Contact us' on the footer for more assistance.", "message": "Please close this window and select another contact option." }, "vivrChatUnavailable": { "title": "We're sorry, we're unable to load this message. Please contact us for more assistance.", "message": "Please close this window and select another contact option." }, "messagesUnavailable": { "title": "We're sorry, but messages are currently unavailable." }, "errorGenesys": { "title": "We're sorry, your session was closed due to inactivity", "message": "Please close this window. If you have more questions, please try to access the chat again." }, "endChatQuestion": { "title": "End live chat session?" }, "survey": { "title": "Your feedback helps us improve your experience.", "description": "Would you be willing to take a brief survey?", "message": { "part3": "Survey answers may be linked back to respondents." }, "vivr": { "no": { "message": "Thank you for choosing to chat with us." } } }, "send": "Send", "cancel": "Cancel", "back": "Back", "sender": { "placeholder": { "liveChat": "Send a message", "reply": "Send a message", "chatBot": "Type your question here", "optionSelection": "Please select an option", "chatBotWait": "Please wait …", "searchform": { "title": "Enter {value_key}" } } }, "chatbot": { "thanks": { "part1": "Thank you for choosing to chat with us.", "part2": "An agent will be with you shortly" }, "secondThanks": { "part1": "Thanks for your message.", "part2": "An agent will be with you shortly" }, "teammateLeft": { "part1": "We're sorry, it seems like our Customer Service agent has been disconnected due to a system issue.", "part2": "Please hold while we try to connect you to another agent." }, "transfer": { "question": "Would you like to chat with a Customer Service agent?", "more": "Need to get in touch? Click Contact Us at the bottom of any page", "bye": "Thanks for contacting PayPal. We're always here to help." }, "transaction": { "id": "Transaction ID:", "amount": "Amount:", "date": "Date:", "status": "Status:", "nocolon": { "id": "Transaction ID", "amount": "Amount", "date": "Date", "status": "Status" }, "filterText": "Go to filters" }, "ewt": { "wait": "Our agent will respond to your message in {ewtWaitTime} minute(s).", "extendedwait": "Messages are dealt with in the order they’re received. When we reply, you'll receive a notification in your app, PayPal account and email. Thank you.", "waithr": "Our agent will respond to your message within 1 hour." }, "prompt": { "header": { "title": "PayPal Assistant" }, "body": { "collections": { "title": "Would you like more information about how to resolve your balance?" }, "assistantTitle": "I'm PayPal Assistant. I know a lot about PayPal and can answer your questions. How can I help?", "chatBotTitle": "I'm the PayPal chatbot.|| How can I help?" }, "button": { "ok": { "title": "More Info" }, "cancel": { "title": "Not Now" }, "ask": { "title": "Ask Me" }, "notnow": { "title": "Not Now" }, "getStarted": { "title": "Get started" } } }, "calendar": { "enterDate": "Enter Date", "startDate": "Start Date", "endDate": "End Date", "confirm": "Confirm" } }, "chat": { "file": { "success": "Your file has been uploaded.", "fail": { "size": "Upload failed. Please make sure your file size is less than {size}.", "ext": "Upload failed. Please make sure your file is in {format} format.", "dms": "Upload failed. Please try uploading your file again." } } }, "endSession": { "button": { "close": "Close Window", "end": "End Conversation", "resume": "Resume Conversation" }, "link": { "messageCenter": "Message Centre" }, "message": { "instructions": "**{closeWindow}** enables revisiting this thread, while **{endConversation}** discontinues this conversation and confirms that you are satisfied with your experience.", "link": "You can always access your messages in the [messageCenterLabel] and start a new conversation.", "question": "What would you like to do?" } }, "conversation": { "ended": "This conversation has been closed." }, "end": { "conversation": { "warning": { "close": { "msgOne": "You're ending your message with PayPal.", "msgTwo": "A PayPal Customer Service agent will no longer reply.", "text": "End Message" }, "cancel": { "text": "Cancel" } } } }, "chatStringSet": { "inputPlaceHolder": "Type a Message", "fileUploadSuccess": "A file has been uploaded", "fileUploadFailure": "Upload failed. Please try uploading your file again.", "fileSizeExccedsMessage": "Upload failed. Maximum file size is {size}. Please try again.", "fileUploadIncorrectTypes": "Upload failed. Please make sure your file is in {format} format.", "privacyMessage": "Don’t send sensitive info. {tenant} can access messages to improve your experience, but won’t share it. [More on Privacy](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)", "errorTitle": "Something went wrong", "errorSubTitle": "This happens sometimes - trying again may help to solve the problem", "errorLinkTitle": "Try again", "errorScreenTitle": "Your messages are still here. We just need to refresh.", "errorScreenLinkTitle": "Give it another try", "fileDownloadMessage": "Tap to download", "messageNotSent": "Message not sent, click or tap to resend", "eventLoadFailureMsg": "Click to try again loading messages", "endModalTitle": "End Conversation", "endModalDescription": "The PayPal Customer Service Agent will no longer reply if you end this conversation.", "endModalBotDescription": "End this conversation with the PayPal Assistant?", "endModalAgentDescription": "The PayPal Customer Service Agent will no longer reply if you end this conversation.", "endModalConfirm": "End Conversation", "endModalCancel": "Continue Conversation", "endModalSubtitle": "A transcript of the conversation can be found in your message centre.", "endButtonText": "End Conversation", "backButtonText": "Back" }, "surveyView": { "header": "Survey", "title": "Your feedback helps us serve you better.", "subtitle": "Would you be willing to take a brief survey?", "statement": "All feedback in addition to other information collected will be used in accordance with PayPal’s [Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)", "substatement": "Survey answers may be tied back to respondents.", "yesButtonTitle": "Yes", "noButtonTitle": "Not now" }, "feedbackView": { "submitButtonText": "Send Feedback", "cancelButtonText": "Cancel", "errorText": "You have exceeded the character limit", "positiveFeedbackPlaceholder": "Tell us what we’re doing well. (optional)", "negativeFeedbackPlaceholder": "How can this response be improved? (optional)" } }, "notification": { "audio": { "mute": "Mute", "unmute": "Unmute" } }, "chat": { "transcript": { "email": { "message": "A transcript of this chat will be sent to {userEmail}", "title": "Here's a transcript of your chat with PayPal from {date}", "subject": "Transcript of chat with PayPal Customer Service" } } }, "salesChat": { "bubble": { "name": "Guest" }, "invitation": { "question": "Questions about PayPal for business?", "help": "We're here to help.", "chatnow": "Chat Now" }, "docked": { "question": "Need Help? Let's chat!", "newchat": "Start New Chat" }, "messages": { "agentsBusy": "All our agents are busy helping other || customers. For assistance, contact our sales || team at 0800 358 7929.", "noAgents": "Agents are unavailable at this time.", "hours": "Chat opening hours || Monday to Friday: 7.30am – 5pm CT", "closed": "Closed" }, "end": { "question": "End live chat session?", "transcript": "Would you like to receive a transcript of this chat?", "email": { "question": "Enter your email address and we'll send the chat transcript to you.", "confirmation": "Thanks, we'll send the transcript shortly.", "placeholder": "Email address" }, "text": "Guest has ended the session." }, "guest": { "name": "Guest" }, "transcript": { "title": "Your chat with PayPal today" }, "feedback": { "question": "Your feedback helps us serve you better. || Would you be willing to take a brief survey?", "info": "All feedback in addition to other information || collected will be used in accordance with || PayPal's <a href=\"https://www.paypal.com/us/webapps/mpp/ua/privacy-full\" target=\"_blank\">Privacy Statement</a>", "disclaimer": "Survey answers may be linked back to || respondents." }, "privacy": "To view PayPal's Privacy Practices, <a href=\"https://www.paypal.com/us/webapps/mpp/ua/privacy-full\" target=\"_blank\">click here</a>.|| You can request a transcript of this chat at the end of the conversation.", "trascript": { "email": { "error": "Please check the email address." } } }, "calendar": { "days": { "small": "Sun,Mon,Tue,Wed,Thu,Fri,Sat" }, "months": { "small": "Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec" } }, "label": { "messages": { "showLess": "Show less", "showMore": "Show more" } }, "feedback": { "info": "All feedback in addition to other information || collected will be used in accordance with || PayPal's [Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)" }, "locale": "en_GB", "wsid": "12e46bda1880a78059223888ff9ded60", "chatSurveyLink": "https://www.paypal-customerfeedback.com/?paypal-chat-survey2&lng=en_GB&int_id=", "TypingIndicatorTimer": 20000 }, "csrfToken": "0bXoj46u11SpI+iUOp8Xykq4S1XeQoWwTTI3U=", "deviceType": "DESKTOP", "browserVersion": "115.0.5790.171", "browser": "Chrome", "isPhone": false, "country": "GB", "locale": "en_GB", "wsid": "12e46bda1880a78059223888ff9ded60", "chatScript": "https://www.paypalobjects.com/messaging/salesChat/v8/messaging-sales.js", "chatOrigin": "/smartchat//", "chatApplication": "sales", "chatBot": true, "salesChatSurveyLink": "https://paypal-customerfeedback.com/?paypal-sales-survey&lng=en_GB&int_id=", "chatState": {}, "chatPromptVersion": "1", "sys": { "links": { "jsBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/js", "cssBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/css", "templateBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/templates/GB/en", "resourceBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e", "originalTemplateBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/templates" }, "pageInfo": { "date": "Aug 12, 2023 12:28:00 -07:00", "hostName": "rZJvnqaaQhLn/nmWT8cSUjOx898qoYZ0mW/AUfnIEd8WjUP/BGqjPLZIkqLTIlN5", "rlogId": "rZJvnqaaQhLn%2FnmWT8cSUueWscmrtUHe5LWM5cxQyaW9qyGyUxB5zkExBRcGGGPhY8dMNW229kVMaJP8BDlw6Q_189eb384392", "script": "node", "debug": null }, "locality": { "timezone": { "determiner": "viaCowPrimary", "value": "Europe/London" }, "country": "GB", "locale": "en_GB", "language": "en", "directionality": "ltr" }, "tracking": { "fpti": { "name": "pta", "jsURL": "https://www.paypalobjects.com", "serverURL": "https://t.paypal.com/ts", "dataString": "pgrp=smartchatnodeweb%2F.dust&page=smartchatnodeweb%2F.dust&pgst=1691868480402&calc=f22596009ada9&nsid=qBIfTU-Y1Y9aZBbW1xrYZ-R6s_Iu4LI2&rsta=en_GB&pgtf=Nodejs&env=sandbox&s=ci&ccpg=GB&csci=2adf220086094607afeaa6d99edae24b&comp=smartchatnodeweb&tsrce=smartchatnodeweb&cu=0&ef_policy=gdpr_v2.1" } } } }