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{
    "labels": {
        "header": {
            "liveChat": { "title": "Live chat", "docked": { "title": "Need help? Chat to us online" } },
            "chatBot": { "title": "PayPal Assistant" },
            "CHATBOT": { "title": "PayPal Assistant" },
            "async": { "title": "PayPal Assistant", "extended": { "title": "Customer Service" } },
            "endChat": "End Chat",
            "newMessage": "New message",
            "buttons": { "close": "End Chat", "minimize": "Hide", "maximize": "Restore" }
        },
        "options": { "yes": "Yes", "no": "No", "ok": "OK", "endChat": "End Chat", "showMore": "Show More" },
        "messages": {
            "chatEnded": { "title": "The chat session has ended.", "message": "You can now close the window." },
            "activeSession": { "title": "You already have an active chat session.", "message": "Please close the active session and try again." },
            "invalidIntent": { "title": "Live chat is not available for the issue you have chosen.", "message": "Please try again later." },
            "agentEndChat": { "content": "The agent has ended the chat. A transcript of this chat will be sent to {userEmail}", "noEmail": "The agent has ended the chat." },
            "idleEndChat": {
                "content": "You have been inactive for over 2 minutes. This chat will be disconnected after 3 minutes.",
                "alert2": { "content": "You've been inactive for over 4 minutes. This chat will be disconnected in 1 minute." }
            },
            "teammateJoined": "You're now connected to {nickname}",
            "ariaDescription": { "chat": "Live chat says", "user": "You say", "usernickname": "You" },
            "chatUnavailable": {
                "title": "We're sorry, we're unable to load this message. Please check back later or click 'Contact us' on the footer for more assistance.",
                "message": "Please close this window and select another contact option."
            },
            "vivrChatUnavailable": { "title": "We're sorry, we're unable to load this message. Please contact us for more assistance.", "message": "Please close this window and select another contact option." },
            "messagesUnavailable": { "title": "We're sorry, but messages are currently unavailable." },
            "errorGenesys": { "title": "We're sorry, your session was closed due to inactivity", "message": "Please close this window. If you have more questions, please try to access the chat again." },
            "endChatQuestion": { "title": "End live chat session?" },
            "survey": {
                "title": "Your feedback helps us improve your experience.",
                "description": "Would you be willing to take a brief survey?",
                "message": { "part3": "Survey answers may be linked back to respondents." },
                "vivr": { "no": { "message": "Thank you for choosing to chat with us." } }
            },
            "send": "Send",
            "cancel": "Cancel",
            "back": "Back",
            "sender": {
                "placeholder": {
                    "liveChat": "Send a message",
                    "reply": "Send a message",
                    "chatBot": "Type your question here",
                    "optionSelection": "Please select an option",
                    "chatBotWait": "Please wait …",
                    "searchform": { "title": "Enter {value_key}" }
                }
            },
            "chatbot": {
                "thanks": { "part1": "Thank you for choosing to chat with us.", "part2": "An agent will be with you shortly" },
                "secondThanks": { "part1": "Thanks for your message.", "part2": "An agent will be with you shortly" },
                "teammateLeft": { "part1": "We're sorry, it seems like our Customer Service agent has been disconnected due to a system issue.", "part2": "Please hold while we try to connect you to another agent." },
                "transfer": {
                    "question": "Would you like to chat with a Customer Service agent?",
                    "more": "Need to get in touch? Click Contact Us at the bottom of any page",
                    "bye": "Thanks for contacting PayPal. We're always here to help."
                },
                "transaction": {
                    "id": "Transaction ID:",
                    "amount": "Amount:",
                    "date": "Date:",
                    "status": "Status:",
                    "nocolon": { "id": "Transaction ID", "amount": "Amount", "date": "Date", "status": "Status" },
                    "filterText": "Go to filters"
                },
                "ewt": {
                    "wait": "Our agent will respond to your message in {ewtWaitTime} minute(s).",
                    "extendedwait": "Messages are dealt with in the order they’re received. When we reply, you'll receive a notification in your app, PayPal account and email. Thank you.",
                    "waithr": "Our agent will respond to your message within 1 hour."
                },
                "prompt": {
                    "header": { "title": "PayPal Assistant" },
                    "body": {
                        "collections": { "title": "Would you like more information about how to resolve your balance?" },
                        "assistantTitle": "I'm PayPal Assistant. I know a lot about PayPal and can answer your questions. How can I help?",
                        "chatBotTitle": "I'm the PayPal chatbot.|| How can I help?"
                    },
                    "button": { "ok": { "title": "More Info" }, "cancel": { "title": "Not Now" }, "ask": { "title": "Ask Me" }, "notnow": { "title": "Not Now" }, "getStarted": { "title": "Get started" } }
                },
                "calendar": { "enterDate": "Enter Date", "startDate": "Start Date", "endDate": "End Date", "confirm": "Confirm" }
            },
            "chat": {
                "file": {
                    "success": "Your file has been uploaded.",
                    "fail": {
                        "size": "Upload failed. Please make sure your file size is less than {size}.",
                        "ext": "Upload failed. Please make sure your file is in {format} format.",
                        "dms": "Upload failed. Please try uploading your file again."
                    }
                }
            },
            "endSession": {
                "button": { "close": "Close Window", "end": "End Conversation", "resume": "Resume Conversation" },
                "link": { "messageCenter": "Message Centre" },
                "message": {
                    "instructions": "**{closeWindow}** enables revisiting this thread, while **{endConversation}** discontinues this conversation and confirms that you are satisfied with your experience.",
                    "link": "You can always access your messages in the [messageCenterLabel] and start a new conversation.",
                    "question": "What would you like to do?"
                }
            },
            "conversation": { "ended": "This conversation has been closed." },
            "end": {
                "conversation": { "warning": { "close": { "msgOne": "You're ending your message with PayPal.", "msgTwo": "A PayPal Customer Service agent will no longer reply.", "text": "End Message" }, "cancel": { "text": "Cancel" } } }
            },
            "chatStringSet": {
                "inputPlaceHolder": "Type a Message",
                "fileUploadSuccess": "A file has been uploaded",
                "fileUploadFailure": "Upload failed. Please try uploading your file again.",
                "fileSizeExccedsMessage": "Upload failed. Maximum file size is {size}. Please try again.",
                "fileUploadIncorrectTypes": "Upload failed. Please make sure your file is in {format} format.",
                "privacyMessage": "Don’t send sensitive info. {tenant} can access messages to improve your experience, but won’t share it. [More on Privacy](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)",
                "errorTitle": "Something went wrong",
                "errorSubTitle": "This happens sometimes - trying again may help to solve the problem",
                "errorLinkTitle": "Try again",
                "errorScreenTitle": "Your messages are still here. We just need to refresh.",
                "errorScreenLinkTitle": "Give it another try",
                "fileDownloadMessage": "Tap to download",
                "messageNotSent": "Message not sent, click or tap to resend",
                "eventLoadFailureMsg": "Click to try again loading messages",
                "endModalTitle": "End Conversation",
                "endModalDescription": "The PayPal Customer Service Agent will no longer reply if you end this conversation.",
                "endModalBotDescription": "End this conversation with the PayPal Assistant?",
                "endModalAgentDescription": "The PayPal Customer Service Agent will no longer reply if you end this conversation.",
                "endModalConfirm": "End Conversation",
                "endModalCancel": "Continue Conversation",
                "endModalSubtitle": "A transcript of the conversation can be found in your message centre.",
                "endButtonText": "End Conversation",
                "backButtonText": "Back"
            },
            "surveyView": {
                "header": "Survey",
                "title": "Your feedback helps us serve you better.",
                "subtitle": "Would you be willing to take a brief survey?",
                "statement": "All feedback in addition to other information collected will be used in accordance with PayPal’s [Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)",
                "substatement": "Survey answers may be tied back to respondents.",
                "yesButtonTitle": "Yes",
                "noButtonTitle": "Not now"
            },
            "feedbackView": {
                "submitButtonText": "Send Feedback",
                "cancelButtonText": "Cancel",
                "errorText": "You have exceeded the character limit",
                "positiveFeedbackPlaceholder": "Tell us what we’re doing well. (optional)",
                "negativeFeedbackPlaceholder": "How can this response be improved? (optional)"
            }
        },
        "notification": { "audio": { "mute": "Mute", "unmute": "Unmute" } },
        "chat": {
            "transcript": { "email": { "message": "A transcript of this chat will be sent to {userEmail}", "title": "Here's a transcript of your chat with PayPal from {date}", "subject": "Transcript of chat with PayPal Customer Service" } }
        },
        "salesChat": {
            "bubble": { "name": "Guest" },
            "invitation": { "question": "Questions about PayPal for business?", "help": "We're here to help.", "chatnow": "Chat Now" },
            "docked": { "question": "Need Help? Let's chat!", "newchat": "Start New Chat" },
            "messages": {
                "agentsBusy": "All our agents are busy helping other || customers. For assistance, contact our sales || team at 0800 358 7929.",
                "noAgents": "Agents are unavailable at this time.",
                "hours": "Chat opening hours || Monday to Friday: 7.30am – 5pm CT",
                "closed": "Closed"
            },
            "end": {
                "question": "End live chat session?",
                "transcript": "Would you like to receive a transcript of this chat?",
                "email": { "question": "Enter your email address and we'll send the chat transcript to you.", "confirmation": "Thanks, we'll send the transcript shortly.", "placeholder": "Email address" },
                "text": "Guest has ended the session."
            },
            "guest": { "name": "Guest" },
            "transcript": { "title": "Your chat with PayPal today" },
            "feedback": {
                "question": "Your feedback helps us serve you better. || Would you be willing to take a brief survey?",
                "info": "All feedback in addition to other information || collected will be used in accordance with || PayPal's <a href=\"https://www.paypal.com/us/webapps/mpp/ua/privacy-full\" target=\"_blank\">Privacy Statement</a>",
                "disclaimer": "Survey answers may be linked back to || respondents."
            },
            "privacy": "To view PayPal's Privacy Practices, <a href=\"https://www.paypal.com/us/webapps/mpp/ua/privacy-full\" target=\"_blank\">click here</a>.|| You can request a transcript of this chat at the end of the conversation.",
            "trascript": { "email": { "error": "Please check the email address." } }
        },
        "calendar": { "days": { "small": "Sun,Mon,Tue,Wed,Thu,Fri,Sat" }, "months": { "small": "Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec" } },
        "label": { "messages": { "showLess": "Show less", "showMore": "Show more" } },
        "feedback": { "info": "All feedback in addition to other information || collected will be used in accordance with || PayPal's [Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full)" },
        "locale": "en_GB",
        "wsid": "12e46bda1880a78059223888ff9ded60",
        "chatSurveyLink": "https://www.paypal-customerfeedback.com/?paypal-chat-survey2&lng=en_GB&int_id=",
        "TypingIndicatorTimer": 20000
    },
    "csrfToken": "0bXoj46u11SpI+iUOp8Xykq4S1XeQoWwTTI3U=",
    "deviceType": "DESKTOP",
    "browserVersion": "115.0.5790.171",
    "browser": "Chrome",
    "isPhone": false,
    "country": "GB",
    "locale": "en_GB",
    "wsid": "12e46bda1880a78059223888ff9ded60",
    "chatScript": "https://www.paypalobjects.com/messaging/salesChat/v8/messaging-sales.js",
    "chatOrigin": "/smartchat//",
    "chatApplication": "sales",
    "chatBot": true,
    "salesChatSurveyLink": "https://paypal-customerfeedback.com/?paypal-sales-survey&lng=en_GB&int_id=",
    "chatState": {},
    "chatPromptVersion": "1",
    "sys": {
        "links": {
            "jsBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/js",
            "cssBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/css",
            "templateBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/templates/GB/en",
            "resourceBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e",
            "originalTemplateBaseUrl": "https://www.paypalobjects.com/web/res/c50/51b1b53e2ac0062c3efe73e0ccf2e/templates"
        },
        "pageInfo": {
            "date": "Aug 12, 2023 12:28:00 -07:00",
            "hostName": "rZJvnqaaQhLn/nmWT8cSUjOx898qoYZ0mW/AUfnIEd8WjUP/BGqjPLZIkqLTIlN5",
            "rlogId": "rZJvnqaaQhLn%2FnmWT8cSUueWscmrtUHe5LWM5cxQyaW9qyGyUxB5zkExBRcGGGPhY8dMNW229kVMaJP8BDlw6Q_189eb384392",
            "script": "node",
            "debug": null
        },
        "locality": { "timezone": { "determiner": "viaCowPrimary", "value": "Europe/London" }, "country": "GB", "locale": "en_GB", "language": "en", "directionality": "ltr" },
        "tracking": {
            "fpti": {
                "name": "pta",
                "jsURL": "https://www.paypalobjects.com",
                "serverURL": "https://t.paypal.com/ts",
                "dataString": "pgrp=smartchatnodeweb%2F.dust&page=smartchatnodeweb%2F.dust&pgst=1691868480402&calc=f22596009ada9&nsid=qBIfTU-Y1Y9aZBbW1xrYZ-R6s_Iu4LI2&rsta=en_GB&pgtf=Nodejs&env=sandbox&s=ci&ccpg=GB&csci=2adf220086094607afeaa6d99edae24b&comp=smartchatnodeweb&tsrce=smartchatnodeweb&cu=0&ef_policy=gdpr_v2.1"
            }
        }
    }
}