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[{'ticketId': '9834b45b-7b87-44d5-8897-c075d85e5fdb', 'status': 'Pending', 'pendingReason': 'pending infrastructure change', 'severity': 'SEV_2', 'autoUpgrade': {'upgradePolicy': 'NONE'}, 'minimumSeverity': 'SEV_2', 'categorization': [{'key': 'item', 'value': 'ECS Cluster Management'}, {'key': 'category', 'value': 'AWS'}, {'key': 'type', 'value': 'ECS'}], 'assignee': {'namespace': 'EMAIL_ALIAS', 'value': 'ecs-cluster-management-oncall'}, 'assignedGroup': {'namespace': 'RESOLVER_GROUP', 'value': 'ECS Cluster Management'}, 'requester': {'namespace': 'MIDWAY', 'value': 'unknown'}, 'submitter': {'namespace': 'FLUXO', 'value': 'flx-cloudwatch'}, 'createdAt': datetime.datetime(2025, 2, 6, 19, 49, 55, 890000, tzinfo=tzlocal()), 'lastUpdatedAt': datetime.datetime(2025, 2, 11, 0, 17, 35, 135000, tzinfo=tzlocal()), 'lastUpdatedBy': {'namespace': 'MIDWAY', 'value': 'jeejun'}, 'lastAssignedAt': datetime.datetime(2025, 2, 6, 19, 49, 55, 890000, tzinfo=tzlocal())}, {'ticketId': 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