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const faqData = [
  {
    question: 'Is there a limit to the amount of tasks we can request?',
    answer:
      'We will not bill you by the hour or by the project. Instead, you will have access to unlimited requests, with timelines determined by the complexity of each task. Our objective is to return deliverables to your team swiftly, ensuring speed does not compromise the quality of craftsmanship. In the event of large amounts of work, we may ask to pause or prorate work until the next billing cycle. Say farewell to fluctuating budgets and unfinished projects.',
    isOpen: true,
  },
  {
    question:
      "Why wouldn't I just hire a full-time staff member or freelancer?",
    answer:
      'Good question! For starters, the annual cost of both full-time senior-level developers and designers now exceeds $100k each, not including benefits (and good luck finding one available and not secretly outsourcing). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize.  Freelancers are a great resource for any business, but if you don’t have a steady amount of work for them, they will quickly prioritize the clients who do. Freelancers also specialize in a specific craft - Fifth Effect offers expert Shopify development, design, strategy, and consulting with a full team of experienced members. Be wary of a freelancer who says they can do all four.   With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying our team when you have work available for us.',
    isOpen: false,
  },
  {
    question: 'What if I only have a single request?',
    answer:
      "That's perfectly fine! Once your task(s) is completed, you can choose to pause your subscription until more needs arise. This flexibility ensures you don't waste any subscription days. You can also contact us for a fixed-price quote if you prefer or if you have a large project.",
    isOpen: false,
  },
  {
    question: 'How does the pause feature work?',
    answer:
      'We understand you may not have enough design work to fill up an entire month. Perhaps you only have one or two items that need tackling at the moment. That's where pausing your subscription comes in handy.
      Billing cycles are based on a 30-day period. Let's say you sign up, use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 9 days of service remaining to be used anytime in the future.',
    isOpen: false,
  },
  {
    question: "Are there any refunds if I don't like the service?",
    answer:
      'Due to the high-quality nature of the work, no refunds will be issued. However, client satisfaction means the world to us, and we’ll review concerns on a case-by-case basis.',
    isOpen: false,
  },
  {
    question: 'Is there a limit to how many requests I can have?',
    answer:
      'Once subscribed, you can add as many requests as you like to your queue, and they will be delivered one (or two) request at a time. Feel free to prioritize tasks as needed by Low, Medium, High, and Urgent and communicate changes via our client portal chat.',
    isOpen: false,
  },
  {
    question: 'How fast will I receive my work?',
    answer:
      'On average, most requests are completed in the following timeline, however, more complex requests can take longer.

        - Design requests: 3-5 days
        - Development requests: 1-5 days depending on complexity
        - Consulting & questions: Same day to 3 days depending if research is needed
        - Strategy: 2-5 days',
    isOpen: false,
  },
  {
    question: 'How do I request work?',
    answer:
      'Requesting work is easy with our client portal. Aside from submitting a task with a description and expected outcome, you can upload documents, share wireframes, or even send us a video brief. Our flexible submission methods mean if you can describe it, we can start working on it',
    isOpen: false,
  },
  {
    question: 'What if I don't like the work?',
    answer:
      'No worries! While our development work rarely needs revisions due to our thorough quality control process, if you do need any changes to your project, we'll continue to revise until you're 100% satisfied.',
    isOpen: false,
  },
  {
    question: 'Are there any requests you don't cover?',
    answer:
      'Absolutely. For design, we work primarily with all web design-related requests. Therefore, we do not cover the following design work: motion design (3D illustrations and modeling, animated graphics), social media creative, presentation decks, document design (legal, medical forms, etc.), complex packaging, and extensive print design (magazines, books, etc.).

      For development, our team is capable and happy to work with almost all development requests. However, we may deny requests (or opt for a fixed-price project) to build custom apps, themes, and integrations on a case-by-case basis.',
    isOpen: false,
  },
  {
    question: 'How do I know which plan is right for me?',
    answer:
      'We can help guide you! Just book a call with us and we'll figure it out based on your team's needs as well as your expected design volume and velocity. Let's find the best option, together.',
    isOpen: false,
  },
  {
    question: 'How do I get started?',
    answer:
      'Initiating the process is incredibly straightforward. Grab a call with us first to ensure we’re a good fit, or simply click "Subscribe” on the pricing table above to checkout and answer a short questionnaire.

      On completion, you’ll receive an email to join our client portal, where you’ll be able to submit tasks and begin working together. If we didn’t chat before you purchased, we’ll reach out to schedule a strategy workshop call. During this call, we’ll get to know you and your brand deeply, your long-term goals, and the current project tasks in order to deliver a world-class Shopify technical support experience. 

      We aim to ensure that our collaboration is a perfect fit. Feel free to ask as many questions as necessary. Following this, you'll be able to onboard and begin working with our team if you haven’t already.',
    isOpen: false,
  },
  {
    question: 'I want to migrate to Shopify, rebrand to a new theme, and/or have a large project to tackle. Will this service cover that?',
    answer:
      'Absolutely! Large projects like migrations or rebrands are a big undertaking. Let's discuss your specific needs to ensure our service aligns perfectly with your goals, or if a tailored quote would serve you better.',
    isOpen: false,
  },
];