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@app.post("/run_recommendation/") async def run_recommendation(request: Request): pdb.set_trace() if request.method ==['POST']: param_vals = await request.json() ## Getting all fields required for prediction ticket_category=param_vals['ticket_category'] ticket_type=param_vals['ticket_type'] ticket_item=param_vals['ticket_item'] ticket_summary=param_vals['ticket_summary'] ticket_severity=param_vals['ticket_severity'] resolution_sla_violated=param_vals['resolution_sla_violated'] reopen_count=param_vals['reopen_count'] owner_user_id=param_vals['owner_user_id'] role_name=param_vals['role_name'] created_date=param_vals['created_date'] ticket_resolution_date=param_vals['ticket_resolution_date'] person_who_resolved=' ' print("Param Vals",param_vals ) print("Ticket Category ", ticket_category) print("Ticket Type ", ticket_type) data = pd.DataFrame({ 'ticket_category': [ticket_category], 'ticket_type': [ticket_type], 'ticket_item': [ticket_item], 'ticket_summary': [ticket_summary], 'ticket_severity': [ticket_severity], 'resolution_sla_violated': [resolution_sla_violated], 'reopen_count': [reopen_count], 'owner_user_id': [owner_user_id], 'role_name': [role_name], 'created_date': [created_date], 'ticket_resolution_date': [ticket_resolution_date], 'person_who_resolved': [person_who_resolved] }) print("Data",data) ## Making a function call for data pre-processing processed_data= feature_engineering(data) print("Processed Data : ",processed_data) df=processed_data label_enc = LabelEncoder() df['role_name_encoded'] = label_enc.fit_transform(df['role_name']) df['role_name_decoded'] = label_enc.inverse_transform(df['role_name_encoded']) # Link the X vector with index index = df.index.values recommendations=get_top_5_person_who_resolved(df, row, data ,distance_metric='cosine') print("Recommended users for the sample ticket:") for i, rec in enumerate(recommendations[0]): print(f"Recommendation {i+1}: User {rec[0]}, Owner User ID {rec[1]}, Role Name {rec[2]}") return recommendations if __name__ == "__main__": app.run(host='100.87.2.56', port=8895, threaded=True)
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