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Hello,

Greetings from Amazon!

First, I would like to thank you for your ongoing support and continual purchasing throughout the years. Your purchase history is outstanding and I would personally like to keep your patronage. You are certainly the type of customer that we would like to retain.

I apologize for the inconvenience caused to you in this regard. That's definitely not what we want our customer to experience.

I can understand how disappointing it could be. However, I have passed the feedback to the concerned department regarding issue. Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. The concerned department will carefully review your comments.

Also, I've included your comments in the list of suggestions which helps our Amazon Kindle Direct Publishing team to know what exactly our customer wants. Please be assured we're working hard to provide our customers best digital experience on Amazon.

We are here to take care of any issue you've encountered and ensure we resolve your concern to the fullest of your satisfaction.

If you need any further assistance in the future, please feel free to contact us again:

To contact us, please go to the Amazon.com Help portal (http://www.amazon.com/help), hold your mouse over "Need More Help?" then click on Contact Us. Simply enter your phone number in the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.

If you can't access this feature, here are our customer service phone numbers:-

U.S. and Canada: 1-866-216-1072
International: 1-206-266-2992

We're available 24 hours a day, 7 days a week.

Once again, thanks for your valuable suggestions.

We look forward to seeing you again.

Best regards,

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